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If you navigate to Settings > SMS Numbers (https://app.ownerrez.com/settings/phonenumbers) you should see this:
https://uc.orez.io/w/files/d5f35371643741cd985d9367c6b8c07b
If you already h…
(Posted Jul 20, 2023 2:07 PM)
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Jul 20, 2023 2:07 PM |
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The Telecoms are ramping up message blocking for unbranded messages through July and August. They're not blocking 100% yet, but will be soon. That's why we are encouraging all our users to register t…
(Posted Jul 20, 2023 1:57 PM)
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Jul 20, 2023 1:57 PM |
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Error code 30035 means that your message was blocked due to having no approved SMS brand. Make sure you have submitted your brand details here: https://app.ownerrez.com/settings/phonenumbers/brand. …
(Posted Jul 20, 2023 1:49 PM)
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Jul 20, 2023 1:49 PM |
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Excellent suggestions. In fact, we've already planned to implement option one. We've got a few follow up enhancements we are working on for Vrbo Messaging, and that will be included.
(Posted Jul 12, 2023 6:13 AM)
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Jul 12, 2023 6:13 AM |
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The best way to see all messages of a particular type is to use the Communication History page rather than the Inbox: https://app.ownerrez.com/inbox/history
There is an SMS tab there for showing …
(Posted Jul 10, 2023 9:09 AM)
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Jul 10, 2023 9:09 AM |
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Yep. This is on the roadmap. I can't give any idea of schedule yet, as dev time lines can change.
(Posted Jul 10, 2023 9:03 AM)
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Jul 10, 2023 9:03 AM |
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That's awesome, Chris! We definitely heard plenty of murmuring about the Vrbo issues this past weekend, and we're happy we could mitigate those problems for our users.
Can't wait to get the next …
(Posted Jun 26, 2023 4:14 PM)
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Jun 26, 2023 4:14 PM |
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It's a bit complicated under the covers, but this will generally work for all new bookings from June 7. In some cases it will also send to pre-existing bookings, but I would not count on this yet. Un…
(Posted Jun 8, 2023 11:01 AM)
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Jun 8, 2023 11:01 AM |
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Hi Donaven,
If you are using Stripe, Lynnbrook, and/or Airbnb, you can look up deposits by amount on the Deposits list (https://app.ownerrez.com/deposits) . Use the filter to find the Deposit wi…
(Posted May 12, 2023 8:50 AM)
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May 12, 2023 8:50 AM |
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Hi Russ, have you tried customizing the Website override of your property description to include your floor plans as inline images?
https://uc.orez.io/w/files/37b45f8f9bf7489e8bd2d77013411dcf
(Posted May 11, 2023 10:29 AM)
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May 11, 2023 10:29 AM |
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With Transaction Sync, you will receive an email alert if a deposit is unable to update a booking due to PM lock. You then unlock the booking, retry the deposit, and finally relock the booking.
…
(Posted May 10, 2023 5:07 PM)
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May 10, 2023 5:07 PM |
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The host fee is no longer created when the booking is created. It is instead created when the Transactions are synced. The same fee is now called "Airbnb Reservation host fee"
https://uc.orez.io/…
(Posted May 4, 2023 6:50 AM)
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May 4, 2023 6:50 AM |
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"Mapping" is an automated process that occurs within OwnerRez when a booking comes in from Airbnb. We look at the line items Airbnb lists for that booking and "map" them to the surcharges configured …
(Posted May 2, 2023 7:33 PM)
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May 2, 2023 7:33 PM |
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Once you enable Transaction Sync, Channel Bridge no longer works. That's why we warn you to ensure you've run Channel Bridge as far as you want before you enable the feature.
The surcharge warnin…
(Posted May 2, 2023 1:45 PM)
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May 2, 2023 1:45 PM |
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Hi Russ,
I see what happened on your other post attempt. This site doesn't permit you to use html like angle brackets (<>) in the title field. Can you try adding your feature request again as a n…
(Posted Apr 26, 2023 10:16 AM)
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Apr 26, 2023 10:16 AM |
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You may need to reach out to Zapier support in that case. We are not able to see exactly what goes on in their systems from our end. The OwnerRez API is properly including the door code.
Zapier …
(Posted Apr 4, 2023 4:13 PM)
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Apr 4, 2023 4:13 PM |
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Hi Alece,
I just checked and the door code is definitely present on that booking:
https://uc.orez.io/w/files/f0e660c6ffc94314b1922d2db05ffa30
Is your door code creation delayed? We recom…
(Posted Apr 4, 2023 4:06 PM)
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Apr 4, 2023 4:06 PM |
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Hi Russ, welcome!
I love Hatteras Island! Perhaps I'll look up your properties the next time I'm looking for a stay out there!
(Posted Mar 18, 2023 2:44 PM)
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Mar 18, 2023 2:44 PM |
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This is a new error we are monitoring this morning. Should have a fix out shortly.
(Posted Mar 8, 2023 9:36 AM)
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Mar 8, 2023 9:36 AM |
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Aha! That makes sense, and explains why I couldn't identify that ID from anywhere. If that's true, than the error should go away with the filter on `is_block`.
(Posted Feb 24, 2023 2:50 PM)
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Feb 24, 2023 2:50 PM |
