Feature Requests

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For me it is that I can't see the entire list of properties on one screen because it scrolls under the owner Rez header. I would like to be able to shrink the screen to fit on one 'screenshot'.

Hi Susie!  Ribbon view fitting on one screen will always vary based on how many properties a user has. For your use case though, you might try running your browser in Full Screen Mode (usually key 'F11' will toggle it on a PC) that has OwnerRez open. Or reducing the zoom on your browser (setting it to less than 100%) but that will affect text size and any other websites you have open.

-Shawn

I was advised last year that the reason my emails were not being read was due to being @gmail.com. Changed everything up, bought new domain, and the problem is still bad. 20-30% guests contact a few days out saying I never sent them details.  Even if we could catch a proportion of those, it would increase the guest experience.

 

I share the concern, that's why I wish there could be a positive confirmation button in emails. I'll have to do some searching to see if there's any way, but I suspect it would require development by the or team

I was advised last year that the reason my emails were not being read was due to being @gmail.com. Changed everything up, bought new domain, and the problem is still bad. 20-30% guests contact a few days out saying I never sent them details.  Even if we could catch a proportion of those, it would increase the guest experience.

or on owner statements when thee are two owners and you have to manually insert the second owner email in every time.

For me it is that I can't see the entire list of properties on one screen because it scrolls under the owner Rez header. I would like to be able to shrink the screen to fit on one 'screenshot'. There is plenty of computer screen, just don't have ability to look at just the calendar without the owner Rez stuff.

I am having this same problem as well. 

Ahh okay thanks. So I could make a custom field on my POC form, for the guest to enter a 4 digit code which will be used in the ical export for my smart app. Nice! Thanks.

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I am not familiar with Rboy Apps with Smartthings . I use erentallock. My code gets created once booking is created (whether synced from OTA or direct). But why does that matter? At that point renter does not know whether the code has been created or what the code will be. If you do not put in your listing description that you always set codes to last 4 of phone, they won't know until after they have paid and signed RA and received your email with the code.

P.S. erentallock is an algorithmic lock that generates 10 digit random codes. renter can change it to the personalized code of their liking at the lock when checking in. 

Thanks but is it though? I'm pretty sure if receive a booking, my lock still schedules itself, regardless of whether agreement is signed. Since their phone number is synced in from an OTA. I use Rboy Apps with Smartthings. I just want to be secure as possible, and the code setting itself regardless of signed agreement or the email going out is still a security concern to me. Also by setting it to last 4 digits, guests know that it’s a unique code every time.

It is already. You need to set up trigger for sending door code email with condition that rental agreement signed. 

Thanks for the automatic 5 star review for Airbnb. Our ?s as we are new to OwnerRez AND Airbnb are: If we create a trigger for the host review to go out in say, 3 days post departure, do we still fill out the Public and Private review section, or does one override the other? It looks as though the Automatic review is not public, but not sure as this will be our first for the new year. Should we exclusively use the OR site to send reviews now, or still post them through Airbnb? Thanks!

Hi David & Lisa! Automatic 5-Star Reviews don't need the traditional "Trigger", rather you just set 'Days After Departure' in the settings of the Automatic 5-Star Reviews. For auto reviews, there will not be anything to enter or entered on your behalf for the private review section. If you'd like to leave private feedback, you'll need to do that manually and submit the review yourself, which will override the auto review. If you write one manually, it will not be "shown" until the guest has also written a review or 14 days since departure has passed, whichever is sooner. Since you have auto reviews turned on and configured for the 3 days after departure, I'd recommend you use OwnerRez to handle your Airbnb reviews going forward, so the auto ones will do their thing, and then you do it manually if you ever need or want to. We also have some further enhancements coming out around Airbnb reviews this year, getting used to doing it now in OR will be beneficial. Let us know if you have any further questions!

-Shawn

P.S. Be sure to check out the field codes you can now add to enhance your auto review templates!

Yes! It would also be great for using with a Snowbird discount - eg: $2500 when they book for the whole month of January. 

I'd love it if the "Door Code" field was only filled when certain criteria is met (upon signing of the renter agreement for example). Is this a possibility?

I would also love to have the possibility to have OwnerRez in another language than English only.

I manage a website for vacation rentals in Florida, but almost half of our guests are German. Most of them don't speak English, so the German translation is really necessary. Up to now I did not find a way yet to have the language selector on my website work flawless. I can view pages in German, but when I click an available house, I get automatically forwarded to the English version.

Does anyone know how to solve that? (for the property there's only one URL available)

A previous booking provider had the option to have the property page translated. That did the trick. 

I hope OwnerRez will really make multi language available.

When I create a block on my calendar, my cleaner gets an email alert. However, there are no details in the alert about what the blocked off time is for. If I make the title of the blocked-off time something like "weather" or "blocking for maintenance" or something, she does not see that anywhere, which causes confusion about whether it's a guest, owner use, etc. and whether it will need a cleaning.

My feature request would be to simply add the title of the blocked-off time to the body (or subject) of the third-party email alert template that gets sent out when I create the block. This way, she'll know what the block is for and can adjust her cleaning schedule to accommodate it as needed.

User would be able tp create a "filtered" report then save it for future use.  

For example: 

Departures for the previous week - We use this to pay our cleaners. While this report is available now in the Booking, List, Filter, view, its more clicks than one would expect. There are MANY fields to scan to just get to this output. I do have to say that the List, Filter function is very powerful although its alot of data to go through for one report. 

Im sure there are several other types of memorized reports that us as well as others use that would fit into a memorized format. 

Thanks for all the hard work you guys put into this software, its unbelievable how much yall get done and we all appreciate it! 

Jim  

Related OR Support Case #: (#73748)

Background: We took a booking through VRBO- but we handle the credit card transactions (including local meals and rooms tax) via Bambora. This booking was for a date in the future (few months out). The client chose to pay 50% up front at time of booking, and then the balance as the date approached. They had to cancel their reservation, but far enough out where our policy would give them 97% back- and we agreed to refund them that (knowing we'd most likely rebook). Keep in mind- they had only paid 50% of the total.

When we went in to handle the cancellation/refund- the automated options to refund our configured 97%. However, when I looked a little closer- I noticed that the refund was going to amount to 97% of the total for the stay. That means the amount being queued up to refund to the cancelling renters wouldn't be correct. I believe the correct amount to refund would be the 97% of what had been collected at that point, and the rest could be made to disappear in the OR backend accounting. 

Had I gone through with what OR was suggesting as part of the 

At least I think that's how it should work as an option at leas. 

Feature request: Take into account how much has been paid- and calculate refund % amount based on that number, or at least give a couple of different options on how to handle it when we get to the Cancellation screen. (ie. maybe add this option for 97% of amount collected *to date*). 

Caveat: So I'm still waiting on 100% confirmation back from my credit card processor (Bambora), but I'm 99% sure the fee (~2.5%-3%) is taken on every credit card swipe.  If that is indeed the case, then my feature request may be useful for people.

We have been using Breezeway for a few months and it’s already a huge upgrade from TurnoverBnb and Properly.  An API sync with OwnerRez would allow for our cleaners to get an SMS (or notification) when the property is available to clean upon guest check-out as well as the ability to send the guest a message about early check-in opportunities.  It would also allow us to fully API sync with dozens of other great services.  We currently use NoiseAware at all of our properties, but since there isn’t an API sync with OR, we cannot automatically message guests based on noise triggers.  An API sync with Breezeway would bridge that, making it possible for us to SMS, E-mail, direct message guests based on noise triggers.  That is just one of many examples.  Fingers crossed for a Breezeway integration!

Have previously discussed this with both Chris and Paul but not sure it was ever requested.

This would allow discounts to be offered except when the stay includes a holiday.

For instance, the following does not work and generates errors with channels

Example: I want to give a discount for 7 nights stays except when the stay includes a holiday.  

Looking at adding more units, Breezway looks like an awesome add-on. It would help solve the "texting guests" issue.
So bummed it is not OR ready.....

For folks with a large number of properties the following would be very useful (at least in my opinion)

Request to Add following capability to property export/import in order to make mass changes quickly

#1 Description - add ability to export entire description to EXCEL, make blanket changes to multiple properties, and import back

#2 Variation of #1 - add ability to add text to TOP or BOTTOM of description.  Personally I would use this to seasonally modify the top of all 
descriptions to add things such as "Book Now for Winter", "Now Booking for Summer", etc.

Furthermore it would be nice to be able to add it in this PRE format

In general anything you could add to property export and import would be very useful.

Could we please have the ability to add additional fields to the initial book now forms?

Capturing certain data at the outset would then enable us to use different languages more effectively. Specifically, I would like to have a language field such that I can automate all messages in either French or English. It would filter through the system so I can send an appropriate language rental agreement.

Alternatively, give the guest the ability to add a Tag for the language?

Obviously, this would require the new fields to be accessible within triggers.

I believe this would be a good first step to bring localisation support up to speed with the rest of the system.
Richard

Would be nice if I could send an automated email to guests with a button asking for them to confirm a question, and have that response be stored as a trigger criteria condition.

Example Email to Guest:   "Wanted to confirm you have received key codes and made your paid parking reservation for your upcoming stay. Please click this [button] to indicate you have done so"

clicking [button] should do the following:

a) set a trigger condition which can be used for automation as a custom criteria (eg: similar to rental agreement unsigned)
b) override the contents of a new custom field {BUTTON1_RESP}. Start and override content should be configurable by end user.

Usage - an OR user could send the button and until it's been clicked by the guest continue to keep sending reminders that they need to act. Once the guest clicks the button OR would stop asking and the OR user could be (more) confident that the guest has confirmed receipt of whatever info the OR user wanted

Benefits

- provides a way to avoid repeatedly telling guests the same warnings "BE SURE YOU HAVE RESERVED PARKING !!"
- detects guests who for whatever reason aren't reading owner communications, allowing for preemptive action
- with a a bunch of configurable buttons like this the OR user can automate question/response in a lightweight manner that may get more feedback from guests than email. 

ps - I took the time to submit this to force myself to think through whether it's worth the effort. In theory it's a nice to have, in practice just might be one more complication that guests won't use. Mostly I hate not knowing whether my guests have reserved parking and I don't have an automated way to submit parking for them.  Maybe that's the better solution for my case ;-)

I noticed on the Owner's Statements that I can let them see guests' first names without showing them guests' last names.
Can we make a custom field, Guest First Name, that I can grant permission for the owner to see when viewing their calendar?

Thanks for the automatic 5 star review for Airbnb. Our ?s as we are new to OwnerRez AND Airbnb are: If we create a trigger for the host review to go out in say, 3 days post departure, do we still fill out the Public and Private review section, or does one override the other? It looks as though the Automatic review is not public, but not sure as this will be our first for the new year. Should we exclusively use the OR site to send reviews now, or still post them through Airbnb? Thanks!

It's included in the next release but that date isn't set yet. Pretty soon though. Keep an eye out for the mention in the latest updates!

Thanks. But, will the system automatically rotate through the templates, or are the multiple templates just for my convenience to manually select from?

The system will randomly select one of your configured templates. This is not like rotating through them sequentially. You could see the same template twice in a row, though that becomes less likely with more templates.

Perfect. Do you have a timeline on when the variables will be implemented?

Thanks. But, will the system automatically rotate through the templates, or are the multiple templates just for my convenience to manually select from?

The system will randomly select one of your configured templates. This is not like rotating through them sequentially. You could see the same template twice in a row, though that becomes less likely with more templates.

They will rotate without manaully having to do anything. One thing to keep in mind, you can set the deliver between 1 and 14 days. Something you need to think about. We set ours at 5 days, to give our staff plenty of time to clean then give us a report back.