Leaving Hostaway because of their booking fee?

Roll Cleaning Fee Into Rents

Status: Requested 5 Votes
Chris A
Nov 18, 2023 2:35 PM
Joined May, 2019 19 posts

We need a simple way of rolling our cleaning fee into nighty rent. The market is moving toward a "no cleaning fee" mentality. The appearance of no cleaning fee to a traveler is appealing. However, we all know nothing is free. I feel that if we had a way to roll the cleaning fee into the rent, automatically, it would be VERY beneficial.

It really is not feasible to do this manually because you never know how many days a guest will book, so you cannot calculate this until the guest makes a selection.  As an example, let's say you have your rates set to $200 per night with a cleaning fee of $100. If you choose to roll this fee into your rates to give the appearance of no fee, this is the way it would work below.

Software adjusts your rates based on your minimum nights settings. Example......

  • Your standard rate $200/night w/ $100 cleaning fee you want to roll in.
  • Minimum nights set to 4 nights
  • Software sets your rates to $225 per night for those 4 nights
  • Any nights booked more than 4 nights receives an automatic $25 discount. This keeps your hidden cleaning fee at $100 max.

Doing it this way gets you the $100 cleaning fee by adding $25/night to the rate for only 4 nights (your min night setting), and anything over 4 nights booked, that $25 is discounted. This would work the same if you had a 2-night min or a 7-night min. The software would just adjust the rent equally for the min nights set, and then discount any days booked that exceed your min night setting.

I think this would give us an easy way to roll certain fees into our rates without a lot of thought. The OTAs already are starting to favor hosts with free cleaning and this will be attractive to guests as well, with no surprises at time of booing.

Anybody else like this idea?

 

Adria H
Nov 18, 2023 5:49 PM
OR Team Member Joined Aug, 2022 149 posts

You can do that on Airbnb by changing the name of your cleaning fee to something like a management fee. Airbnb then rolls the fee into nightly rent:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-rules-settings

There is a way to play with fees rolling into rent on Vrbo; it's a bit more complicated. You need to assign that fee to roll into rent and adjust your pricing display preferences. 


Chris A
Nov 18, 2023 7:40 PM
Joined May, 2019 19 posts

Right, this is the reason I am making a request for this feature in OwnerRez. It’s complicated to manage this by marketplace and can be tricky. It would be great if this was a feature in OwnerRez.

Scott J
Nov 19, 2023 7:01 PM
Joined Mar, 2019 197 posts

You can't do it on Airbnb when having everything fed to it via API.

BlueMtnCabins
Nov 30, 2023 3:00 PM
Joined Jun, 2016 1133 posts

You can't do it on Airbnb when having everything fed to it via API.

by Scott J – Nov 20, 2023 12:01 AM (UTC)

You can. Just classify your cleaning fee as "management" and do not use the word 'cleaning" in the description and check "classify as rent item". That way it rolls into rate. 

Scott J
Dec 1, 2023 2:49 PM
Joined Mar, 2019 197 posts

Thanks - I'll check that out!

Scott J
Dec 2, 2023 4:24 PM
Joined Mar, 2019 197 posts

Will this then have the platforms raising the nightly rates they advertise and thus lower on search ranking for price?

BlueMtnCabins
Dec 3, 2023 11:36 AM
Joined Jun, 2016 1133 posts

Will this then have the platforms raising the nightly rates they advertise and thus lower on search ranking for price?

by Scott J – Dec 2, 2023 9:24 PM (UTC)

Platforms can do this with or without a cleaning fee.  Anyone who knows what platforms will do EXACTLY can share this info. I do not know that. 

Scott J
Dec 8, 2023 12:11 AM
Joined Mar, 2019 197 posts

Will this then have the platforms raising the nightly rates they advertise and thus lower on search ranking for price?

by Scott J – Dec 2, 2023 9:24 PM (UTC)

Platforms can do this with or without a cleaning fee.  Anyone who knows what platforms will do EXACTLY can share this info. I do not know that. 

Thank you so very much for pointing this out - so the average price per night before this Management fee still shows, but when the guests select the dates they want, the average price per night with the management fee spread across them is what shows. So this works exactly like what I was looking for, and perfectly!