Make the Inbox feature similar to other messaging apps and inboxes

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Will there be any capability to have team members be given access to the messaging part of the site only? I want to ditch my other unified inbox provider, but I can't do so until I can give my team members the ability to answer and communicate with guests. 

We have plans to provide more permissions for Team Access users down the road, but wouldn't be able to provide an ETA. At present, messaging-only permissions do not exist. You may consider searching the Feature Request forums for a similar request so you can upvote it. If one doesn't exist, feel free to make one of your own!

I really like the new inbox appearence, I hope you can implement it soon.

Recently Hospitable made this kind of change too, and I found really handy to see guest's pictures instead of a random icon, and in the right pannel the guest's previous reviews and score.
Another thing I'd love to have is "smart" push notifications.
Right now in Android every message, even from the same guest, appears as a separate message not grouped with the other messages, making kind of a mess for people like me having 40 listings.

Thnk you!

Did this just get dropped?  I would love this.  The post is from 3 years ago.  Any idea when this will roll out of development?

Also, would this inbox allow us to see the automated messages in line as well?  And then the future messages too?

Hi Wesley - It's in active development. Two pinned posts at the top of this feature request topic share the latest and a sneak peak. We hope to get it into testing very soon.

The inbox will not show upcoming messages. However, you can see what is upcoming by looking at the Messages tab of a booking or the Trigger Forecast.

As a returning client, I am loving the growth of the unified inbox to include AirBNB, VRBO and Booking.com messages  We have a dedicated Gmail account that we would love to have messages funnel into OR as well.  Is there any update on this?

Any update on this new layout/feature set? 

It's in QA! Should be out sometime this (4th) quarter.

[Another topic was closed as a duplicate of this topic (Add additional filtering capabilities to CRM Inbox page)]

Thanks Shawn. Any openings for Beta testing?!

Progress on this?

One phone number ringing through to the first available agent

One text message screen that all agents can see and act on

One Email thread that all agents can see and act on

Progress on this?

The new unified inbox debuts wide-release later this week!

that would be excellent!

Tim, Manel, Jenny, and so many other patient users in this thread, today was the day. The new Unified Inbox made its debut to all users. We thank you for your input and patience as we worked on it!

We're already working on other features to bring to the Inbox, including WhatsApp for Business, Inbox for Teams, and more.

In the meantime, thanks again and enjoy!

Thank you!

Great to see this finally released. Is there any plan to address this? When I receive a VRBO booking request, there is an initial message that accompanies the booking. It comes into OR as "notes" on the booking. But in the inbox, there is no sign of the message. Often times there are important pieces of information in this initial booking message. Perhaps there is already a separate feature request for this? 

[Another topic was closed as a duplicate of this topic (INBOX - Mark as "Unread")]

[Another topic was closed as a duplicate of this topic (Back to inbox button)]

[Another topic was closed as a duplicate of this topic (Break up conversation threads by booking)]

[Another topic was closed as a duplicate of this topic (Consolidate Guest Communications)]

[Another topic was closed as a duplicate of this topic (Seeing booking info at top of "Conversation" with guests)]