General Help and Questions

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I hadn't seen that site before, but it looks great!

Yes we use cookies, and you can fill it out like this:

I am trying to put together a Privacy Policy for my website because the gateway site (Converge) is requiring I put a Privacy Policy on there. They also recommended I go to www.freeprivacypolicy.com to create my own Privacy Policy.
One of the questions they are asking is if my site has cookies. I have NO idea!
Any help is appreciated.

Is that basically the list of charges you're looking for? If so, the best way is to insert the entire list via the following field:

{BCTAB}

Anyone?

What do you use to add an automated field for your RA that isn't in the list?
I need to have the North Carolina Agreement show Advanced Rent/Due Date, Rent Balance/Due Date, Reservation Fee/Due Date, Trip Ins/Due Date, Taxes/Due Date, Cleaning Fee/Due Date, Other Fees/Due Date, Pet fee/Due Date, Listing Site Booking Fee/Due Date.
I have found the {BFPAMT} for advance rent, for security:{BSDAMT}, for rent balance: {BSPAMT} & {BSPDATE}. Tax: {BTTAX} Total: {BTAMT}. But I am missing the others and don't see how to fill these in? Help please.

That's also possible as seasons can be specific to properties. Create one more Summer season, and use one for the week long property and one for the 2 night property. Tip: name the two Summer's slightly different so you can tell which is which ;-)

Use the specific properties criteria in the season settings to associate one Summer season with one property. Then go over to the Rates section and make sure the rates are also configured to the proper season and property -- they have to match both property and season to apply.

Hmmm

If I understand this. If I change the summer season to only allow Friday arrival and Friday departure, this applies to all properties in the system. I need to be able to do this on a property by property basis. One of my properties only allows week long stays during this time, the other allows 2 night stays.

Yep, you can do that based on seasons. The rules on each property are the default, but go to Settings > Seasons and click on a season and you can set overrides for a given season.

One of my properties has arrival and departure restrictions from June 1 to mid August. However, Ownerrez seems to make these restrictions global for the property. Is there a way to change this restriction based on seasonallity?

and it also showed me that I have many 'abandoned carts'. :-(

Thanks!

We don't currently have a way to automatically follow up on legal agreements, but you can filter the list to show bookings with no legal agreement signed (see screenshot).

You can see the responses to the fields on the Custom Fields tab of the booking.

Is there a way to automate legal agreements to be sent additional times if not filled out?
Also, where do I see responses to the additional fields I've made mandatory in my agreement?

I may be having a senior moment.. can someone who did it post a step by step tutorial? TIA

The VRBO feeds look to be up now, after over 24 hours of downtime. Syncs are now working. If you had a sync you disabled during this period, you can now re-enable it.

We'll keep monitoring the situation to make sure they are solidly up and report back here with any changes.

Yes noticed that when tried to sync new VRBO booking

We've noticed some intermittent issues with HA/VRBO iCal feeds over the past couple of days. This morning around 1AM all HA/VRBO calendars started returning HTTP ERROR 500 instead of a valid iCal feed. The main HA/VRBO site is still up, but calendar feeds are broken. You can check this by going into HA/VRBO and copying the iCal link into your browser -- you'll get an error message like the one below.

This is affecting not just OwnerRez but everyone using iCal with HA/VRBO.

We're monitoring the situation and will update as we have more info. In the meantime, we recommend manually creating the booking in OwnerRez if you get one from HA/VRBO so that all of your other calendars update correctly from OwnerRez.

If you do see your iCal from VRBO working, let us know.

Tonadjust channel settings -do u have to have PM module ir channel manager for that?

You can't turn off the rate push -- booking.com forces it on the connection, actually.

Instead, we've got a rate adjuster on the channel settings so you can +20% and that'll be applied to your rates as they're pushed across.

Thank you for yhe update, i guess i will wait for integration to try. Is there an option NOT to push rates and set them in booking instead? I want rates there higher than on my own site. Tx

Yep, there's now a dashboard where you can enter and manage the property and rates, and they support iCal sync.

We're actually working on direct booking.com integration right now, which will be released in the next week or two. That will let you push rates to booking.com and get reservations into OwnerRez automatically, with cards on file and scheduled payments etc.

I put a few of my properties on booking.com already and have had a good experience so far. The key thing is to make sure to set strict policies, particularly a hefty cancellation fee, requiring address and phone, and requiring credit card and cvv to book.

maybe not entirely related, but a booking.com question. anyone signed up recently? before you had to give all your property info to a rep and they created listing and description for you, which ended up looking like some hotel room description. is there a dashboard now owner can access and maintain their rates and policies? How do you find it for a stand alone vacation home? how do you prevent over occupancy? any push back form renters on rental agreement?

Yep, it is "single" because it can do only one property at a time, but I went ahead and removed that suffix because you're right, it can be confusing.

Thank you for that info, Chris. I think I got hung up when selecting a widget and the description said Booking/Inquiry (Single Property). :)
The Facebook example was very helpful. I hadn't seen what the availability widget looks like in action. I like it!!

You can do this by creating a booking/inquiry widget and turning on the "show property selector" option.

You can also combine this with the property/availability search widget which will let guests search through your properties on FB and then link out to the property page on your site. Here's an FB page set up that way: https://www.facebook.com/mexicobeachrentals/app/190322544333196/

I am unable to find a widget with property selector any more. I saw the instructions about the widget set up:
"If you choose "All Properties", the generated code will detect the correct property based on the URL of the page where it is hosted."

My issue is that I have one Facebook page for all my properties. I have embedded widgets in html tabs on my page, so I was hoping for a widget with a property selector. Or, will I have to embed a separate inquiry form for each property?

If the fields are set to show and be required on checkout, it will show them both on quote checkout and when later sending a renter agreement signing link. However if the booking arrival date has already passed, it won't show them on the renter agreement signing link to keep the guest from changing existing information.

I checked your account and it looks like you have the Primary Guest DOB field required for checkout, but the additional guest fields are not shown or required. Change them to shown and they will come up as long as the booking arrival is in the future.

I am curious, did you get this to work for you? I added custom mandatory fields to the rental agreement thinking it would prompt the user to fill them in during signing but apparently I didn't understand how it works. Do I need to send the renter an email asking for the additional and then enter it into ownerez?

To change the charges, go to the Charges tab of the booking or quote (you can do it in either place depending on whether the guest has actually booked). The simplest thing to do is to add a new charges (using the plus button next to the item you want to add it above), set it to a type of Other Discount, and put in a negative amount or % (see screenshot -- click for a bigger version).

If you have discounts you use a lot, like repeat guest discounts, you can set those up over in Settings > Surcharges & Discounts and they'll be available to select in the Type box.

How do I make a booking for a discounted price without changing the rates already set up? My neighbor is booking the house and I need to put in booking but I have discounted the rate for them.