General Help and Questions

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Confirmation of updated scahrges when dates change 1 reply

BlueMtnCabins
Jun 5, 2018 4:36 PM
Joined Jun, 2016 1155 posts

Several times I receive request to shorten / lengthen future reservation. While OR sends and auto-email to the guests stating how dates changed. While OR does suggest to recalculate charges, I do not see anything that sends updated charges table to the guest. is that something missing in my set up? I had to send updated charged (for example, for one more night or one less night) manually.

IMPORT ERROR 1 reply

Chris Hynes
Jun 4, 2018 10:27 PM
OR Team Member Joined Oct, 2012 1403 posts

Send the file to help@ownerreservations.com and I'll have a look.

IMPORT ERROR 1 reply

Surrey
Jun 4, 2018 9:10 PM
Joined Jul, 2016 2 posts

I ADDED all my bookings in the template thats generated by ownerRez, but it came back as an Error. Not explanation why.

My calendar isn't syncing with Evolve 19 replies

Chris Hynes
Jun 4, 2018 6:45 PM
OR Team Member Joined Oct, 2012 1403 posts

We answered this on a support ticket but just wanted to circle up here in case anybody else has the same issue.

The problem in this case was that the OwnerRez calendar import was set to "bookings only"... but the Evolve calendar link sends everything as blocked-off time (even though it is theoretically a HomeAway link that can send bookings).

Changing the sync to "all events" solved the issue.

My calendar isn't syncing with Evolve 19 replies

Monica R
Jun 2, 2018 12:09 PM
Joined Feb, 2018 86 posts

My calendar isn't syncing with Evolve again... I updated my Evolve calendar a few days ago and the new booking isn't being pulled into the OwnerRez calendar. As I understand it, the Evolve calendar link is a Homeaway / VRBO link so I'm not sure what the issue is, but I really need my calendar to be accurate, so I don't accidentally double book. Help?

Thanks!
Monica

FINDING CANCELLED OR DELETED BOOKINGS 5 replies

Melissa P
Jun 1, 2018 8:10 PM
Joined Feb, 2017 5 posts

Thank you so much for the update ! :)

Error attempting to install Facebook widgets, can anyone help? 2 replies

Beth F
Jun 1, 2018 12:34 PM
Joined Mar, 2018 4 posts

Ah, ok, something to work on. Thanks!

Cleaning Schedule 7 replies

Chris Hynes
May 31, 2018 1:47 PM
OR Team Member Joined Oct, 2012 1403 posts

There are stay reports for either a single day or a date range.

Cleaning Schedule 7 replies

Lou & Brenda Z
May 31, 2018 12:54 PM
Joined Apr, 2017 4 posts

The stay reports would be great if you could enter a date range.
A single day doesn't really do enough.

Enhancement suggestion 2 replies

BlueMtnCabins
May 29, 2018 12:35 PM
Joined Jun, 2016 1155 posts

Chris Hynes said:

That's a great one! Could be just as simple as a file upload link for now and then define some types and organizations later.

Upload link would be fine.

Error attempting to install Facebook widgets, can anyone help? 2 replies

Chris Hynes
May 29, 2018 12:35 PM
OR Team Member Joined Oct, 2012 1403 posts

A couple of months ago, Facebook added a new restriction. You now can't add an app to your page unless you've got at least 2,000 followers. We're looking at ways to get round that restriction or get a certified app through FB, but currently you have to hit that amount of followers to be able to add tabs.

Enhancement suggestion 2 replies

Chris Hynes
May 29, 2018 12:31 PM
OR Team Member Joined Oct, 2012 1403 posts

That's a great one! Could be just as simple as a file upload link for now and then define some types and organizations later.

FINDING CANCELLED OR DELETED BOOKINGS 5 replies

Chris Hynes
May 29, 2018 12:30 PM
OR Team Member Joined Oct, 2012 1403 posts

Yep! You can still filter for canceled bookings in the list view, but the way you filter has changed a bit from the last post. To change a filter, click the Filter button. Then filter booking status to show canceled.

How late can a guest purchase travel insurance? 2 replies

Chris Hynes
May 29, 2018 12:27 PM
OR Team Member Joined Oct, 2012 1403 posts

Yep, it's the later of 30 days before arrival or the final payment. In other words, if they book more than 30 days out, they can take the insurance later up to 30 days before arrival. If they book inside the 30 days they can purchase insurance at check out or the same day they book, but not later than that.

The other exclusion on last minute is that the insurance won't cover storms in progress at the time of purchase. If the guest purchases the insurance before the storm is named, that's fine. But after the storm is named it's an excluded item.

How late can a guest purchase travel insurance? 2 replies

BlueMtnCabins
May 29, 2018 9:57 AM
Joined Jun, 2016 1155 posts

I think it must be at last a month prior to arrival.

Email trigger - Difference between Booking has arrived and Blocked off time has started 1 reply

BlueMtnCabins
May 29, 2018 9:56 AM
Joined Jun, 2016 1155 posts

booking means booking for actual people, on the day of check in. ex: booking May 27 - May 30, booking has arrived would be May 27. Blocked off time is just that - calendar block (like you block for maintenance, there is no actual booking), and blocked off time starts . if you blocked off may 27 - may 30, the blocked off time started will be May 27.

How late can a guest purchase travel insurance? 2 replies

Monica R
May 27, 2018 6:28 PM
Joined Feb, 2018 86 posts

I would like to include the link to purchase travel insurance however I can't figure out how close to check-in they are able to buy it. Does it have to be done AT CHECKOUT or can they do it AFTER they pay for their rental?

Thanks
Monica

FINDING CANCELLED OR DELETED BOOKINGS 5 replies

Melissa P
May 26, 2018 7:00 AM
Joined Feb, 2017 5 posts

Just wondering if there is updated info on cancelled bookings. Thank you!

Error attempting to install Facebook widgets, can anyone help? 2 replies

Beth F
May 24, 2018 6:18 PM
Joined Mar, 2018 4 posts

Hi all.

I'm trying to install facebook widgets following the instructions but when I try to install static html: iframe tabs I get an error message that my page does not have permission to install.

Can anyone help?

Thanks,
Beth

how to set the min nights and max guests? 1 reply

Chris Hynes
May 23, 2018 7:29 AM
OR Team Member Joined Oct, 2012 1403 posts

To set min nights and max guests, go to the Rules section of each property and look near the bottom of that area.

how to set the min nights and max guests? 1 reply

Sophia X
May 23, 2018 7:22 AM
Joined May, 2018 1 post

Good afternoon.

I wonder how I can set the minimum nights to 7 and max guests to 8.

How can I do it?

thank you!

Sophia

Email trigger - Difference between Booking has arrived and Blocked off time has started 1 reply

Jom and Monica
May 16, 2018 10:04 AM
Joined Mar, 2018 11 posts

I'm starting to set up my first automated emails. Check in instructions, thank you for staying, etc.

My first question is:

What is the difference between "Booking has arrived" and "Blocked Off time has started"?

Is there a good forum thread or blog post that discusses setting up these emails?

Thanks!

Enhancement suggestion 2 replies

BlueMtnCabins
May 15, 2018 4:33 PM
Joined Jun, 2016 1155 posts

being able to send the link to the guest where they can upload the copy of their ID and that gets automatically added to the booking under "files".

HOUFY 5 replies

BlueMtnCabins
May 14, 2018 12:39 PM
Joined Jun, 2016 1155 posts

As far as listing goes, Houfy can import your HA or AIRBNb listing

HOUFY 5 replies

BlueMtnCabins
May 14, 2018 12:38 PM
Joined Jun, 2016 1155 posts

You can import rates into Houfy with the spreadsheet

HOUFY 5 replies

Chris B
May 12, 2018 11:30 AM
Joined Apr, 2018 13 posts

I know it's just starting, but have you looked into any integration with HOUFY as far as pushing pics, descriptions, etc..? It looks promising.

Which credit card processor offers free/cheap e-checks 1 reply

Chris B
May 12, 2018 11:27 AM
Joined Apr, 2018 13 posts

Following...

Which credit card processor offers free/cheap e-checks 1 reply

BlueMtnCabins
May 11, 2018 4:14 PM
Joined Jun, 2016 1155 posts

Preferably also does not have monthly fee. I use stripe., i like that it does not have monthly fee but it does not offer echeck.

Credit card fee vs pay-by-check discount 19 replies

BlueMtnCabins
May 11, 2018 2:03 PM
Joined Jun, 2016 1155 posts

Chris B said:

How about on the payment method add a checkbox as a surcharge flag with an entry field for the percent and allow a processing fee per transaction? That way if they make a payment with check it would never hit the flag and charge the additional fee. If they made a payment with paypal or other credit card method it would add the fee?

I do not see checkbox in payment methods? or is it future? then yes.

Credit card fee vs pay-by-check discount 19 replies

Ella
May 8, 2018 9:23 AM
Joined May, 2014 139 posts

I think the checkbox could work. Subscribing for updates.