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  • Blog

    ...you, this will be a huge time-save and bring a lot of value to your existing OwnerRez account. 2023 Roadmap

    So what does the future look like at OwnerRez? More of the same, but also more of other stuff!

    * PM and Accounting work are continuing at full speed. I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 20...

  • Blog

    ...er in a new "Booking Window & Duration" section. We hope this clarifies which time options are available for Airbnb.

    Learn more by reading the Request to Book (/support/articles/air-inquiries-and-stuff#rtb) section of the Airbnb inquiries, quotes, special offers, booking requests, pre-approvals (/support/articles/air-inquiries-and-stuff) support article. Full Legal Cancellation Policy Added to G...

  • Support Center

    ...lines, in order to successfully pass data back and forth. In the world of cloud technology, where software is almost always hosted online, APIs have become very common and necessary. More technical stuff about APIs can be read here () .

    APIs in the vacation rental industry are no different. When a channel (eg. Vrbo or Airbnb) has an A...

  • Support Center

    ...of past payment and refund transactions that are unrecorded in your OwnerRez account. Where do you draw the line? Where do you begin recording deposits, and if you're not recording all the historical stuff, how do you get rid of it all so that it doesn't show up on the deposits screen?

    OwnerRez has created some solutions to help everyone get started as you review your Manually Record Deposits (https...

  • Blog

    It's Wednesday, so let's talk updates!

    This past week, we released a small part of the "long term stuff" I referenced last Wednesday. But what long term stuff, you say??! Think messaging. Think hosted sites. Think texting. Yeah okay, texting is kind of part of messaging.

    In the next few weeks and months, you'll see that area grow more and more. There are some exciting things going on with Host...

  • Blog

    ...article sidebar to auto-shrink except for the current category.

    Now let's talk messaging!

    Most OwnerRez clients have not yet seen or experienced the new SMS feature, so I apologize for mentioning stuff you may not be able to see yet! 😇 But oh well, here I go anyway...

    If you have more than one SMS number on your account, it was previously picking the default number. You can now see, and select...

  • Forums

    ...s.  I hope you will take this seriously coming from an active user. by Tim (/forums/users/347372377) – Jul 17, 2023 7:38 PM (UTC)

    Tim, you hit every major thing right on the head!  Your list of stuff is already on our internal UX tasking re: unified inbox, along with a bunch more, so it's like you have inside access to our project boards! 😱

    If I made a list of the top 10 items that are most...

  • Blog

    ...remains the same. If you do happen to be the lucky European merchant that needs this, your guests will see something like this when they're confirming their booking:

    For most of you, this new 3DS2 stuff will never be used because you're not a European merchant. However, this work lays the foundation for other security enhancements that might affect you in the future.

    We're proud to be one of the...

  • Blog

    ...ests happy; keep them coming back; make them want to refer you to their friends and family. They are far less likely to do these things after an awkward confrontation over damages.

    Make sure broken stuff is actually acknowledged and addressed.

    Let's face it - knobs and dishes break, walls get dented and scratched, towels and sheets get stained. And even worse than having to fix these things is not...

  • Blog

    ...le night/weekend rate for a single season and property. You'll define the season and property by name or ID and then put in the nightly and weekend night rate. Simple!

    That's it for the shiny new stuff, but there's a lot more to go through as we move into enhancements and bug fixes... Enhancements & Tweaks

    Let's cover the channel stuff first, and we'll start with Airbnb.

    We added an option wher...

  • Blog

    Happy Hump day, everyone! 🐫 We have 37 updates to discuss with some exciting new features to start it off. While our focus continues to hover around the PM module, we knocked out some other stuff this week that will fortify the ongoing 2021 roadmap. Here we go.

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    For years, OwnerRez has tried to guess what your fees types are so th...

  • Blog

    ...ture of the Internet. I was told that blog posts should be persistent and reflect the time in which they were written, even if they now seem obsolete. So, as much as it pains me, I'll leave the old stuff alone.

    We've also added comment capability to the update history so you can let us know what you think when stuff happens. As with the blog, the comment capability is available via the forums under...

  • Blog

    ...s... The star rating will only show on Google search results that are these pages on your website:

    * Your home page
    * Your reviews pages (if you have one showing)
    * Specific property pages

    So stuff like your FAQ or Availability page won't have a star rating on them when they come up in Google search results.

    Another important thing is to understand how the star rating and review count are cal...

  • Blog

    ...k.

    Last week, we put out a chunky 26 update release with a new video feature and a long-awaited update to our cancellation screen. Let's run through it quickly before you fall asleep from wine and stuffing!

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    If you use our Hosted Website or WordPress Plugin, you can now show videos in the photo carousel for each property. This ha...

  • Blog

    I understand tech issues happen and I do appreciate your candor and explanation here.  That said, we lost three potential bookings and had airbnb suspend several of our listings.  Stuff happens and I'm not here to pile on, but this is pretty concerning.  I look forward to hearing specifically what steps will be made to try and prevent this from happening again.  Meanwhile, many of us lost revenue becau...
  • Forums

    Great idea, Heroes.  We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings.  We had not talked about the currency thing, but you're right - we could incorporate a setting to "show in different currency" which gives a good estimate of what it will be, even though the actual processing is in a different currency.

    PS. For...

  • Forums

    ...s...  Thanks for your candor!  I appreciate your frustration, believe me, and 2022 was supposed to be "the year of accounting" over here.  We've had a lot of meetings about it and tasked out a lot of stuff.  Frankly, we continue growing on many fronts and have had to tackle some major PM and Channel work along with some dev-ops and sys-ops stuff to handle the growth.  We pride ourselves on having solid...
  • Forums

    I am just pointing out that the amenities are often illogical, unclear, not standardized, favoring rare stuff (raclette, lobster pot) and leaving out common stuff (porch, fire pit) , etc.

    Allow customization also (horseshoe pit/quaits)

    start perhaps with amenities/real estate features from hotel/real estate/camping sites that are fairly standard (at least for USA/Canada).

  • Forums

    ...m nights and minimum holiday nights. Since you have blank in holiday nights, and President's day is that weekend, it's picking up the holiday blank and overriding the normal minimum.

    All logical and stuff from a computers point of view, but it doesn't make much sense in the real world.

    I've got a fix going in with our new prorate engine to make the min holiday nights be same or greater than minimum n...

  • Blog

    Yep! We'll be adding a cleaning date as part of our next update to PM and the portal stuff. Fear not, the cleaning date itself on the booking will be part of the base package.

    The PM/housekeeping package will get an additional workflow around the cleaning date where a cleaner can be assigned to a booking, the owner or cleaner can set the date, and then the cleaner can accept the cleaning and mark it...