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  • Blog

    ...channels and more channel related feature throughout the rest of the year and into 2019.

    As vacation rental owners ourselves we're salivating over the possiblities and can't wait to get all of this stuff done! The current roadmap starts with booking.com content push, then into VRBO/HomeAway and Airbnb content push (both via channel bridge for everyone and direct integrations for 5+ property users). A...

  • Forums

    ...things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to...
  • Blog

    ...creens. This should reduce a lot of confusion in changing owners while also leading users down a path of success.

    The last big enhancement is kind of a nerdy one and might fall under the "dev ops" stuff we don't talk about publicly. However, we decided to mention it here because it might lead to some changes you see in the user interface. We've been cleaning up our dates and time zone logic to cor...

  • Forums

    @Valerie - I think it's best to post requests for feature changes in the other forum, makes it easier for the OR team to not overlook it.

    I agree with your comments, there is a lot of value in keeping short term rental stuff all in one place.

  • Forums

    For me it is that I can't see the entire list of properties on one screen because it scrolls under the owner Rez header. I would like to be able to shrink the screen to fit on one 'screenshot'. There is plenty of computer screen, just don't have ability to look at just the calendar without the owner Rez stuff.
  • Forums

    ...booking for this Friday. Went today to see why I haven't received a signed rental agreement and discovered my email was never sent even though it is set up as a trigger. Went reading through the help stuff and saw this

    "If you are using an API connection to Airbnb, TripAdvisor, CanadaStays, or Booking.com - the API connection will not give you the guest's real email address. They only give you a fa...

  • Forums

    ...my properties is a houseboat with special requirements, like flip a switch on when you shower to drain water from boat or its a step 50 stair climb that Guests must be able to walk. I emphasize this stuff several times in listing and in house rules but so many guests argue they never saw anything about it any of it. With the rules on the agreement they sign, I feel it would give more support for me on...
  • Forums

    Perfect! I'm never quite sure where to look for stuff. Thank you.
  • Forums

    ...reaks a window and cancel their credit card.

    Question - have you asked Lynnbrook about interchange plus pricing? I'm wondering if they already have that. They seemed pretty amenable to most of the stuff we've talked to them about. It's possible that they already do that, if specifically asked.

  • Forums

    ...out a difference of $50 per month which more than covers whatever the gateway is monthly.

    When you say invoicing and pre-scheduled, are you talking about outside of VR bookings? For vacation rental stuff, we provide an invoice (quote) for guests and do payment schedules - does that not work for your needs? I guess that's the thing that it comes down to ultimately since it dictates what all processor...

  • Forums

    I do not know where you get 3.5% for square. it is 2.9% for non swiped non keyed (invoiced).

    yes I mean for one off stuff. for example, my AirBnB or VRBO renter who already paid via VRBO or AIRBNB wants to add an extra night to their stay. I do not do that via AirBNB or VRBO, I just invoice them for extra night cost via Square. or sometimes I have VRBO renter who booked via VRBO and paid deposit via...

  • Forums

    Small stuff, and it's going to be fast. Mostly small tweaks, grammar fixes, enhancements. Your request to have a fixed amount for the first payment was included.

    -Michelle

  • Forums

    ...more news on that by the end of the year

    Channel bridge...
    - VRBO and Airbnb it will pull bookings (full guest info, full financials including detailed invoices and payments, not just the simplified stuff)
    - VRBO, Airbnb, TA it will pull reviews
    - Rates push coming for VRBO and Airbnb by the end of the year, possibly TA as well
    - Content push coming for VRBO and Airbnb in the next few months
    - Manual...

  • Forums

    We include a bunch of extra stuff like UnitNumber in the Channel Bridge export, but that's not currently used anywhere in OwnerRez.

    Right now, the mapping is based off of ListingNumber and you can set that mapping in the property settings of the synced channel.

  • Forums

    Interesting coincidence -- I was just looking at the FB pixel tracking stuff the other day. We should be able to implement that similar to how the Google Analytics integration is done -- you put your FB id in user settings, and then we render the code for different events.

    GA renders the following right now:
    - pageview on widget view, quote accept (checkout) pages, one-off payment pages, hosted websit...

  • Forums

    ...t will come back to OwnerRez.

    We have a long-planned update coming (no ETA) to unify the messaging around the guest conversation and provide 2 way email there along with your other SMS and channel stuff. The inquiry records will come into there as well.

  • Blog

    every time I read the "best cities" type of stuff, I chuckle. Who TH will buy in Cleveland as a VR? People are fleeing big cities in droves for a number of reasons. And several places on the list I have never even head of.. and probably neither did the tourists.
    Climate emergency? it is mostly called "weather". On the other hand, they should get busy stopping CHINA, not Oregon, from polluting, if the...
  • Forums

    That actually exists already, though it's a bit buried. Go to the property > calendar import > click the calendar import (VRBO or Air) and then click the Sync Now button. To be clear, this is only for pulling stuff INTO OwnerRez, not pushing out to other sites.
  • Forums

    Yep, that's the best way to do that for now. We've got some ideas about how to make more general event blocks for stuff like this or general prep time rules on the todo list.
  • Forums

    No movement yet - sorry. We're hot on a bunch of other stuff right now like channels, QB, SMS and TI. Channels are 75% of it. Lots of small tweaks and adjustments as well. We do about 3-4 minor releases every *week* around here. 😜