...ates calendar view
* Any Comments added by the potential Airbnb guest
* Inquiry Activity
For complete information, see the Inquiries () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article. Activity Timeline...
...d Directives that Rezzy can reference to really "up her game."
Frequently Asked Questions (FAQs) () are the questions that guests often ask. Stuff like "Where's the closest corner store?" or "How do I get the grill to light?". Common questions you might include in your guest manual or post in a list on your website. You can set up FAQs under in...
...want the option to remove guest contacts. OwnerRez supports both options.
OwnerRez users cannot delete guests or Airbnb Special Offers () (quotes) created through an Airbnb channel integration connection.
All guest information you put into OwnerRez is yours to keep or delete. For more information, read our Frequent...
...make all those updates in there too, if you want your website to match. Otherwise your website will not update. If you’re ok with this, then there’s no issue here. However, I just don’t need more stuff to do.
(6) Their “CRM” which comes with the website, is basically a command center/dashboard which is supposed to control (and automate) all of your email marketing, social media, and bl...
...he middle of working on an integration with Pagadito which is entirely based in Central America. That will serve countries like Panama and Costa Rica with native local processing.
The new PayPal stuff is finished and mere days away from release. It was a huge update and took a couple extra months to polish it after building and verifying the original integration with PayPal. I'm not sure if that w...
...pe, total of 6.
9) On top of this, no ability to organize templates into folders. It's a hot mess.
10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.
11) No ability to have any meaningful levels of access for employees.
I could keep going but you can just look at the feature request list and see how long ago stuff has been requested and i...
...over content (photos, amenities, descriptions, etc), and I'm enjoying it.
I noticed this list of "Fine Print" items in the Booking.com extranet, and it's a bunch of random hotel and COVID related stuff. See below.
I wouldn't care, but there's one called "guest must show ID and credit card at check-in" that is turned on for all properties. And this is showing out live on the public guest side....
...s (listing site)
9) On top of this, no ability to organize templates into folders. It's a hot mess.
10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff. not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...
...s (listing site)
9) On top of this, no ability to organize templates into folders. It's a hot mess.
10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff. not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...
...on, but being able to customize columns has been back-burned for a while.)
The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet. It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on. We have invested heavily in engineering - it...
...on, but being able to customize columns has been back-burned for a while.)
The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet. It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on. We have invested heavily in engineering - it...
...to make it work.)
2. Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff... in particular we are looking for every time the lock is unlocked or autolocked. This is a security thing for us. Needing to know who is going in and out and when.
3. Notification if the d...
...vailable.
Note that, with Airbnb, you can already create a custom quote in OwnerRez and send it to a prospective guest via the API.
...inbox) under the covers.
Right before release, we discovered an issue and yanked the bottom out to not create confusion. The engineering work to put it back is already under way, along with some stuff to make it better.
Apologies for the heartburn, but it'll be fixed extremely soon.
Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but neve...
