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  • Support Center

    ...effect at the original booking.
    * Have the guest inquire about new travel dates. If the host desires, the host can send a special offer (https://www.ownerrez.com/support/articles/air-inquiries-and-stuff#specialoffers) in which the new booking charges include a credit for some portion of the old booking payment. The new cancellation policy for the new dates will only apply to the amount of any new c...
  • Blog

    ...you, this will be a huge time-save and bring a lot of value to your existing OwnerRez account. 2023 Roadmap

    So what does the future look like at OwnerRez? More of the same, but also more of other stuff!

    * PM and Accounting work are continuing at full speed. I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 20...

  • Blog

    ...er in a new "Booking Window & Duration" section. We hope this clarifies which time options are available for Airbnb.

    Learn more by reading the Request to Book (/support/articles/air-inquiries-and-stuff#rtb) section of the Airbnb inquiries, quotes, special offers, booking requests, pre-approvals (/support/articles/air-inquiries-and-stuff) support article. Full Legal Cancellation Policy Added to G...

  • Support Center

    ...of past payment and refund transactions that are unrecorded in your OwnerRez account. Where do you draw the line? Where do you begin recording deposits, and if you're not recording all the historical stuff, how do you get rid of it all so that it doesn't show up on the deposits screen?

    OwnerRez has created some solutions to help everyone get started as you review your Manually Record Deposits (https...

  • Forums

    ...s.  I hope you will take this seriously coming from an active user. by Tim (/forums/users/347372377) – Jul 17, 2023 7:38 PM (UTC)

    Tim, you hit every major thing right on the head!  Your list of stuff is already on our internal UX tasking re: unified inbox, along with a bunch more, so it's like you have inside access to our project boards! 😱

    If I made a list of the top 10 items that are most...

  • Forums

    Any update on this?  

    PM and Accounting work are continuing at full speed.  I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 2022.

  • Forums

    ...whistle!

    Payment and Deposit settings are now split:

    https://uc.orez.io/w/files/86e248e222e5444eabf53c5d9a8a85b9

    Payment Settings are now not clearer to only being about payment-related stuff, and require "Undeposited Funds" mapping if you are syncing deposits:

    https://uc.orez.io/w/files/fe4d8dd03fdf4ef5b7ede03a4df6d486

    There is a new Deposit Settings tab that maps deposit types...

  • Forums

    ...Hey Alin, can you clarify what you mean by "Tags"?  Is that a location or other tracking item in QB.  I'm not aware of any feature called "Tags" but then I know Intuit keeps adding a lot of new stuff, so maybe that's there now.  And if it is there, can you confirm if it is available in all versions including the lower starter plans?
  • Forums

    .../users/347381996) – Oct 3, 2023 3:24 PM (UTC)

    Accounting doesn't seem to be a priority and in some cases not even well understood. To me it is really hard to understand how work is being done on stuff like lock integration that is a non-paid feature and there are at least half dozen of services that provide a solution and that effort is not directed towards fixing accounting that is an integral ne...

  • Forums

    ...mparing this year to last.   We purchased this license because in coming to OR this type of data just wasn't available to us.

    What we would like to see is a page in the app that would include the stuff that you have in some of your reports like: 

       The Daily Checklist

       Booking Statistics

       Occupancy

       An ADR calc which I don't really see with the data we can get a way to calcul...

  • Forums

    ...the hosted OR website.  We are muddling through the components as we are not html / website creators.  A friend has been helping us to get the site started.  Still a lot to do outside of the "pretty" stuff, but love the ability to check in in this forum and overall the incredible options with using OR.  Thanks!
  • Forums

    ...o categories that they feel are relevant on their end, but may not be the right way to display them on an independent website.

    When using the widget, I then had a massive list of poorly organized stuff that was not able to be well-stylized for the site. The only way I found to group things as I wanted in a moderately well-stylized manner was to hardcode my amenities into my site manually. See exam...

  • Blog

    I understand tech issues happen and I do appreciate your candor and explanation here.  That said, we lost three potential bookings and had airbnb suspend several of our listings.  Stuff happens and I'm not here to pile on, but this is pretty concerning.  I look forward to hearing specifically what steps will be made to try and prevent this from happening again.  Meanwhile, many of us lost revenue becau...
  • Forums

    Great idea, Heroes.  We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings.  We had not talked about the currency thing, but you're right - we could incorporate a setting to "show in different currency" which gives a good estimate of what it will be, even though the actual processing is in a different currency.

    PS. For...

  • Forums

    ...astically together.  It may make it a little more difficult to investigate your competition's pricing, but it's just a toggle switch away to see where their fees are.

     

    The cleaning checklist stuff, I'm guessing will be a separate section of either checkboxes or a generic "low, medium, high" with vague definitions for people to fill in.

  • Forums

    Hi Alece,

    You are correct. Statement views are for Owner Statements.

    However, all expenses in OwnerRez are Owner Expenses. There is not (yet) the concept of a PM expense, hence, we have not exposed expense columns in the same manner on PM statements.

    We'll keep this Feature Request around, as we have lots of stuff planned for the PM module in the coming roadmap.

  • Blog

    Glad to see the portal feature.  That's been an issue with my business partners who were used to looking at pricing and occupancy on our previous system (while not having the ability to mess stuff up).  Looking forward to the granular access and read only features for them and the Staff/Cleaner function.  Would be great to have a report/portal access that says "Property A guests stay from B to C with D...
  • Forums

    We would love to see integration with smart things for all the stuff...locks, thermostats, and modes!! We have also been using Rboys for the past 2 years and are now scrambling to find an alternative. I don't remember how much we paid for Rboys, but it was just a one time fee that we paid and nothing after that. We have really relied on it to automate so much for our cabin, especially in the winter mon...
  • Blog

    Love the OR crew!  Thanks for working through all the mirad of cascading issues and for taking time away from your vacation to set things right.  Stuff happens its what you do when the _____ hits that fan that matters.  Great example for all of us OR.  Kuddos!
  • Blog

    ...sync and OwnerRez will add a "full sync" of everything to the channel queue.  However, the full resync will wait in line behind everything else.

    So what will happen is all of a sudden all of your stuff will update, both the waiting changes from before and the full resync.

    Unless there's a significant and pressing issue, I would wait a bit longer and check later in the evening (or overnight, dep...