Search results
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Optimize Your Vacation Rental Website for Accessibility: Reach More Guests and Stay Compliant
1 year ago...everyone involved. That's why OwnerRez builds accessibility into every direct bookings website, (/support/articles/hosted-websites-ada-accessibility) so you don't have to worry about the technical stuff and can focus on giving guests an unforgettable experience and growing your business. See for yourself how the OwnerRez website works for your vacation rentals. (/vacation-rental-website-builder) F... -
Remember "Color by listing site" choice in yearly calendar
1 year ago...te", I happen to prefer latter
* first, my choice is not saved -- when I reload the page, it always switches back to "Use property color" -- a small annoyance
* second, occasionally I observe weird stuff -- when "Color by listing site" is selected but calendar behaves as if "Use property color" is active. I have to click the first and then second button to "fix" it. Not sure how I get into this state... -
Dan K in response to: What are the pros of Ownerrez? Trying to like it.
1 year ago...on, but being able to customize columns has been back-burned for a while.)
The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet. It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on. We have invested heavily in engineering - it...
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Paul W in response to: Are message templates actually really seriously not available from the new unified inbox?
1 year ago...inbox) under the covers.
Right before release, we discovered an issue and yanked the bottom out to not create confusion. The engineering work to put it back is already under way, along with some stuff to make it better.
Apologies for the heartburn, but it'll be fixed extremely soon.
Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but neve...
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Sloanish in response to: Integration With Happy Guest
1 year ago...s for rental agreements (Part of OR process)
* Processes security deposits effortlessly (Part of the OR process)A guidebook would be nice but not if it comes with all of this other duplicative stuff.
I want OR to do it all and not have to bolt on all of these other apps.
I wonder if OR just wants to check another box (integrations) at the expense of really evaluating whether the App inte...
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BlueMtnCabins in response to: Price comparison widget
10 months ago...ve hundreds of 5-star reviews across all popular platforms. Guests being unhappy does not mean they are indeed unhappy. What I mean is that Airbnb guests tend to act unhappy and come up with nitpicky stuff to extract refunds because Airbnb has trained them to act that way - refunding 30% for just a phone call alleging something is wrong, most of the time requiring no proof from the guest and just takin... -
alexa in response to: Step towards unified email inbox
5 months agoReally wish this was more of a priority other than fixing stuff that’s not broke. Did we really need a redesign over crucial functionality? -
PacViewLodging in response to: OwnerRez Hubitat Enhancement Requests...
1 year ago...these things we have addressed with manual solutions or with an integration we created with Twilio and I know we could go further with Twilio -> Zapier -> OR but ultimately we would like to see this stuff in OR so we didn't have to develop that type of solution. -
Andy T in response to: Year End Statement for PM
6 months agoThat report doesn't have the data we need.
It has a bunch of stuff under income that shouldn't be (cleaning, management etc)
and is missing expense that it DOES need (management fee)
and when you export it it loses all sums/totals and just pulls in the data cells and you have to go manually enter all the other info... I did 3 of them before realizing it was missing my management fee, which...
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Management Dashboard
3 years ago...mparing this year to last. We purchased this license because in coming to OR this type of data just wasn't available to us.
What we would like to see is a page in the app that would include the stuff that you have in some of your reports like:
The Daily Checklist
Booking Statistics
Occupancy
An ADR calc which I don't really see with the data we can get a way to calcul...
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sunchic vacation in response to: Consolidate Guest Communications
3 years agoGood stuff. Hoping this is addressed in the future unified inbox I heard about I think for 2023. I've seen a very cool app from Enso Connect that asks the guest what their preferred communication method is. Maybe consider something similar for each message that goes out, to allow the guest to select how they want to hear from us. OwnerRez's system could only offer the options the host has subscribed to... -
Jake & Andrea in response to: Allow exceptions to gap night and minimum or maximum night rules on specific dates bases
3 years agoPriceLabs has a feature to dynamically adjust your night gaps based on criteria you set.
Don't get it for that feature alone, the dynamic pricing and market pricing info will pay for itself in spades. The gap management and other stuff is icing on the cake.
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April in MB in response to: VRBO Commission Fee For More Accurate Reporting
3 years agoSurely there’s some way we could turn on a fee calculation that auto populates for VRBO bookings. This repetitive manual stuff is so 2010. -
BlueMtnCabins in response to: For API integrated ownerrez accounts, ask VRBO to handle Florida Sales Tax just like airbnb does
3 years ago...hink is highway robbery, so I no longer recommend them. But unless you have a crazy amount of bureaucratic red tape in your jurisdiction, it's just a bit of paperwork and waiting for them to send you stuff back and well worth the ultimate flexibility that API integration with Vrbo offers. by /forums/users/347352198 Chris L – Sep 6, 2022 6:33 PM (UTC)
exactly! Paying taxes is a small inconvenience...
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BlueMtnCabins in response to: Rental agreement - is there a way to make guest initial every page or important paragraph?
2 years ago...sh diapers down the drain into the septic} etc. Ebay and Apple have huge legal departments and deal in billions of dollars. Losing a few (thousand, hundred thousand, or million) bucks (on preventable stuff) here or there is OK for them, but not for the individual owners. So apples and oranges, an inapplicable example of a "playbook" to use. I prefer to keep myself happy 1st, then the guests, which mean... -
Cheryl R. in response to: Year End Statement for PM
3 years agoAny update on this?
PM and Accounting work are continuing at full speed. I documented the deposit and Airbnb stuff above, but we are also working on delivering a Year-End report for PMs/Owners before the end of 2022.
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Ventura County V in response to: Chesky changes Airbnb- how will this affect OR api
3 years ago...astically together. It may make it a little more difficult to investigate your competition's pricing, but it's just a toggle switch away to see where their fees are.
The cleaning checklist stuff, I'm guessing will be a separate section of either checkboxes or a generic "low, medium, high" with vague definitions for people to fill in.
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Joel P in response to: PM Statements: Add Expense Categories
3 years agoHi Alece,
You are correct. Statement views are for Owner Statements.
However, all expenses in OwnerRez are Owner Expenses. There is not (yet) the concept of a PM expense, hence, we have not exposed expense columns in the same manner on PM statements.
We'll keep this Feature Request around, as we have lots of stuff planned for the PM module in the coming roadmap.
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Ventura County V in response to: New OwnerRez pricing for 2023
3 years agoGlad to see the portal feature. That's been an issue with my business partners who were used to looking at pricing and occupancy on our previous system (while not having the ability to mess stuff up). Looking forward to the granular access and read only features for them and the Staff/Cleaner function. Would be great to have a report/portal access that says "Property A guests stay from B to C with D... -
Lisa + in response to: About the Dec 26th Outage
3 years agoLove the OR crew! Thanks for working through all the mirad of cascading issues and for taking time away from your vacation to set things right. Stuff happens its what you do when the _____ hits that fan that matters. Great example for all of us OR. Kuddos!