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Carole H

Joined February 2023
20 posts
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General Help and Questions » Elevator as amenity on Airbnb

Thank you so much Joel! Hoping it will help. My best Carole

(Posted Oct 11, 2024 10:21 AM)

General Help and Questions » Elevator as amenity on Airbnb

Hello -  I'm having an issue with our elevator amenity when it is pushed to Airbnb.  The listing shows up on Airbnb with the words " The home or building has an elevator that's at least 52 inches…

(Posted Oct 11, 2024 9:50 AM)

Feature Requests » WhatsApp Business Integration

That's a great suggestion for inquires but we need it for communication with booked guests. This is for automated messages that we schedule as SMSs.

(Posted Jun 4, 2024 5:18 AM)

Feature Requests » WhatsApp Business Integration

I have already voted and not sure if I commented but we cannot SMS our European guests and so we use WhatsApp chat groups for them. Integration is really important because it's how we are all able to…

(Posted Jun 3, 2024 11:32 AM)

Feature Requests » WhatsApp Business Integration

Hello Caleb! Wondering if there is any update to the changes in development regarding SMS? Anything on the schedule for 2024? Carole

(Posted Jan 16, 2024 12:03 PM)

General Help and Questions » My OR account number?

Thanks so much, Adria!!

(Posted Dec 14, 2023 4:02 PM)

General Help and Questions » My OR account number?

Help - can anyone tell me where I can find my OR account number? I am trying to bring my properties to Nofie and it asks for an account number and I can't find it anywhere. Thanks Carole

(Posted Dec 14, 2023 3:12 PM)

Feature Requests » WhatsApp Business Integration

I have upvoted this but want to add a comment on how important this is:  The OR SMS system does not work with anything but US phone numbers (and Canadian).   We get failure messages for all of our gu…

(Posted Oct 21, 2023 1:05 PM)

Feature Requests » Cancellation policy by season?

https://uc.orez.io/w/files/409f4ebf4fa34bdea8d5fad2015efc46 I just got an email with Host updates from VRBO:   Seasonal flexibility:  Tailor your cancellation policies by date range So it…

(Posted Sep 29, 2023 4:46 PM)

General Help and Questions » Customize Redirect URL

Is there a way to redirect the guest to a custom URL after they sign the legal agreement?  Thanks! Carole

(Posted Aug 9, 2023 6:24 PM)

General Help and Questions » Google Analytics G4 and multiple hosted websites with OwnerRez

Question about Google Analytics G4 and multiple hosted websites with OwnerRez:I have two hosted websites. I am trying to migrate to G4 Analytics.I have been able to migrate one domain. Since I have e…

(Posted Jun 4, 2023 10:56 AM)

Feature Requests » WhatsApp Business Integration

I'd like to upvote this :-)  is this the place to add my support to this request? WhatsApp is really great for guest and team communication - we could not run our properties in Greece without it …

(Posted Apr 20, 2023 9:38 AM)

General Help and Questions » SMS setup

Hello ... Is there anyone who can give me an idea of how long it takes to setup SMS? I completed the information but it has been several weeks and it still isn't working (although I'm paying …

(Posted Mar 23, 2023 4:12 PM)

General Help and Questions » Understanding error message?

Thank you for the reply, Joel

(Posted Mar 8, 2023 9:44 AM)

General Help and Questions » Understanding error message?

Thanks for letting me know I'm not alone....

(Posted Mar 8, 2023 9:36 AM)

General Help and Questions » Understanding error message?

Hi - I am API connected with AIrbnb (just connected 3 or 4 days ago without any errors or issues).  Today I received the following message: error.pdf (https://uc.orez.io/w/files/c7fe1da38a2c4…

(Posted Mar 8, 2023 9:00 AM)

Feature Requests » Manually mark Rental Agreement as received

I would love to see the option to mark the rental agreement as received.  Currently I collect a rental agreement that also includes a guest list and since this is not the OR legal agreement, thes…

(Posted Mar 5, 2023 10:02 AM)

General Help and Questions » Set Rental agreement as returned?

Hello all ... I'm new to OR and am bringing in booked future stays. I have their Rental agreements saved as PDF and have been uploading them into their reservation on OR. I also have triggers…

(Posted Mar 2, 2023 5:33 PM)

General Help and Questions » Channel Bridge not bringing in VRBO bookings

Thanks Ken, I will send a message to the help desk.

(Posted Feb 17, 2023 3:46 AM)

General Help and Questions » Channel Bridge not bringing in VRBO bookings

Hello!  I'm really a newbie and am trying to bring in my VRBO bookings using the Channel Bridge.  I was able to bring in my Airbnb booking successfully, but when I try to export from VRBO I recei…

(Posted Feb 15, 2023 8:49 PM)