Leaving Hostaway because of their booking fee?

Elevator as amenity on Airbnb

Carole H
Oct 11, 2024 9:50 AM
Joined Feb, 2023 20 posts

Hello - 

I'm having an issue with our elevator amenity when it is pushed to Airbnb.  The listing shows up on Airbnb with the words " The home or building has an elevator that's at least 52 inches deep and a doorway at least 32 inches wide". 

I do not know where this text is coming from and I'm concerned because our European elevator is much smaller than that. 

I have checked my own OR site, it does not contain this language and I have check VRBO which I also sync with from OR, and it does not contain this language. 

I thought it was from Airbnb but I have just been going round with them and they say it is not on their end. 

Is anyone else who has an elevator seeing this language in their Airbnb sync?

Thanks!

Carole

Joel P
Oct 11, 2024 10:19 AM
OR Team Member Joined Oct, 2009 141 posts

The description is definitely Airbnb's. You can see it here in their documentation: https://developer.airbnb.com/page/supported-amenities

This page might be restricted to developers partnered with Airbnb, but you can send this screenshot to their support and see if that helps.

Carole H
Oct 11, 2024 10:21 AM
Joined Feb, 2023 20 posts

Thank you so much Joel!

Hoping it will help.

My best

Carole