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Hi Julie:
This is a frequent question. It's a little startling when you see it happen.
When you activate custom promos on Airbnb, that stops the rates sync from OwnerRez. As long as that custom…
(Posted Jun 9, 2023 11:02 AM)
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Jun 9, 2023 11:02 AM |
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If you have SMS enabled, simply setup an SMS template and trigger. Hard code the cleaner's phone number in the template. You could put something like this:
New Booking:
{PDISPNAME}
{BARRDAY} {B…
(Posted Jun 4, 2023 11:53 PM)
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Jun 4, 2023 11:53 PM |
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You should be getting notifications of a guest starting the book now process, you'd then know if they did not complete the booking. Is that not working out for you? https://uc.orez.io/w/files/6bbc556…
(Posted Jun 3, 2023 11:04 PM)
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Jun 3, 2023 11:04 PM |
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Welcome to OwnerRez, Moona!
Once you are API connected, you'd want to view OwnerRez as your command center. The API will overwrite most things on Airbnb & Vrbo, like rule sets. There are a few pla…
(Posted Jun 2, 2023 12:07 AM)
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Jun 2, 2023 12:07 AM |
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Currently the transaction sync is bringing in the resolution payments to the Bookings>Transactions screen. We are adding an option, in the next release, to allow an automatic charge, or choose to man…
(Posted May 30, 2023 4:19 PM)
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May 30, 2023 4:19 PM |
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The Vrbo unified inbox is in active testing to find any potential issues and ensure a smooth rollout once the feature is released.
(Posted May 27, 2023 10:51 AM)
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May 27, 2023 10:51 AM |
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As with all those "cards" that show up on the top of your listing page, asking for more info about things like your appliances and your yard, the check out instructions are not yet synced via API. Pe…
(Posted May 21, 2023 7:27 PM)
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May 21, 2023 7:27 PM |
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If you've followed the instructions in the article Ken linked above, that should be all you need to do to setup the requirement. Testing is best done by going into a booking, to the legal tab, then w…
(Posted May 20, 2023 10:46 PM)
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May 20, 2023 10:46 PM |
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Some bold hosts have reported they temporarily disconnected the API, on a property by property basis, made their adjustments to tools/discounts/promos & reconnected/republished the API properties. Th…
(Posted May 18, 2023 12:55 AM)
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May 18, 2023 12:55 AM |
General Help and Questions » Url Numbers
It's still in testing. We, too, are looking forward to release of that feature.
(Posted May 17, 2023 7:12 PM)
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May 17, 2023 7:12 PM |
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You can have multiple Airbnb API channels created, each associated with a different Airbnb login, however each channel must use the primary host login credentials, not cohost logins.
(Posted May 16, 2023 8:08 PM)
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May 16, 2023 8:08 PM |
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The one unmentioned, though not insignificant, change I've seen is that API hosts can no longer access custom promotions. It's been reported other discounts are also unavailable to edit on Airbnb.
(Posted May 15, 2023 2:32 AM)
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May 15, 2023 2:32 AM |
General Help and Questions » Url Numbers
That feature is actually in testing; it will be released in the not too distant future.
(Posted May 1, 2023 9:32 PM)
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May 1, 2023 9:32 PM |
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You'd want to begin by reaching out directly to your credit card processor. One common error is that the card issuing bank does not recognize your small business name & combining that with the, gener…
(Posted May 1, 2023 9:29 PM)
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May 1, 2023 9:29 PM |
General Help and Questions » Faster payouts
Lynnbrook Group seems to default to a faster underwriting process which means "fund at arrival" is the usual offer. You can request additional underwriting to see if they can approve you for "fund at…
(Posted May 1, 2023 9:26 PM)
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May 1, 2023 9:26 PM |
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You can access that via Properties (from the top menu bar):
https://uc.orez.io/w/files/e5720db95d3d4094bd05037bd62e2e13
(Posted May 1, 2023 8:33 PM)
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May 1, 2023 8:33 PM |
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Hi Stan:
You can use 3rd party alerts, via Properties>Rules for a basic notification. Or you could create a template & trigger, using field codes to populate all the info you want to see. You can …
(Posted Apr 29, 2023 8:43 PM)
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Apr 29, 2023 8:43 PM |
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You can go the List view in the bookings area and use the Filter button to filter it down by whether the renter agreement was signed or not.
(Posted Apr 29, 2023 1:20 AM)
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Apr 29, 2023 1:20 AM |
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Jodi: Could you write in to Help Desk so we can address your specific details?
Help@OwnerReservations.com (mailto:Help@OwnerReserv)
(Posted Apr 29, 2023 1:13 AM)
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Apr 29, 2023 1:13 AM |
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Or might you mean that an actual rates table is showing and you want that to be eliminated? You could simply hide the rates page via your Settings>Hosted Website:
https://uc.orez.io/w/files/839f710ae…
(Posted Apr 28, 2023 4:52 PM)
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Apr 28, 2023 4:52 PM |
