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Triggered emails are limited to a maximum of thirty days after departure. You do have the option to send a message about leaving a review or a future return booking, as long as you schedule it less t…
(Posted Jan 4, 2023 5:14 PM)
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Jan 4, 2023 5:14 PM |
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Opayo does not integrate directly with OwnerRez, however they may work through one of our integrated gateways such as Authorize.net or Converge. Our Processor Recommendations page does have informati…
(Posted Dec 29, 2022 6:11 PM)
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Dec 29, 2022 6:11 PM |
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You can configure property-specific contact information under Settings > Theming: https://app.ownerrez.com/settings/theming
(Posted Dec 27, 2022 1:06 PM)
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Dec 27, 2022 1:06 PM |
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We have received enough interest to fill our list at this time. As development finishes and we are ready to begin bringing users into the beta, we will reach out to those on the list!
(Posted Dec 22, 2022 5:06 PM)
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Dec 22, 2022 5:06 PM |
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Switching to Limited sync mode will allow you to make that change, however this will also affect the overall syncing between OwnerRez and Airbnb.
Limited - only rates, surcharges/discounts…
(Posted Dec 21, 2022 6:53 PM)
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Dec 21, 2022 6:53 PM |
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THANK YOU EVERYONE!
We have received enough interest to fill our list at this time. As development finishes and we are ready to begin bringing users into the beta, we will reach out to tho…
(Posted Dec 14, 2022 6:42 PM)
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Dec 14, 2022 6:42 PM |
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This is not currently an option, but it is part of the plans for the Messaging redesign that is coming up. Our developers are looking to expand the Trigger scheduling system to include a handful of a…
(Posted Dec 14, 2022 11:01 AM)
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Dec 14, 2022 11:01 AM |
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Hi Alanna,
Nothing is off the table, it's just a matter of time. I see you just replied to the WheelHouse forum thread about OwnerRez integration, which is the best thing to do. The ball is curre…
(Posted Dec 6, 2022 5:01 PM)
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Dec 6, 2022 5:01 PM |
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Hi Kilkenny team,
The CRM export will show how many bookings each guest has made with you, but not property details because there may be multiple properties if a guest stays a few times. It may b…
(Posted Dec 5, 2022 5:43 PM)
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Dec 5, 2022 5:43 PM |
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Hi UstlcRentals,
We'll send you an email to dig further into this!
(Posted Dec 5, 2022 5:15 PM)
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Dec 5, 2022 5:15 PM |
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There are event-based trigger options as well, but they are currently limited. These options include booking creation/cancellation, payment, property changes, and Renter Agreement signing, currently …
(Posted Nov 30, 2022 5:29 PM)
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Nov 30, 2022 5:29 PM |
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Charging the initial $50 as a cancellation fee would be the most common version of this that we see.
Keep in mind though, that wouldn't work for Airbnb bookings, as you have to use one of …
(Posted Nov 7, 2022 7:02 PM)
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Nov 7, 2022 7:02 PM |
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Hi Alece,
This should be already available, based on the configurations within your Settings > Statement Views. If you need assistance, please write an email to mailto:help@ownerreservatio…
(Posted Nov 7, 2022 6:16 PM)
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Nov 7, 2022 6:16 PM |
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Great question!
Our development team has been in discussion with Stripe (and others) about implementing an Identity-type system into OwnerRez but we do not have a timeline for that yet.
…
(Posted Nov 7, 2022 12:51 PM)
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Nov 7, 2022 12:51 PM |
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Hi Donna,
Nothing is ever "off the table", priorities can change and items can move to the top of To Do lists.
Other recent comments above say that Breezeway is making progress towards …
(Posted Nov 3, 2022 11:01 AM)
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Nov 3, 2022 11:01 AM |
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I get a cancellation from BDC for October 2022 and my OwnerRez calendar is updated appropriately. My Airbnb still has the booking.
If I block a date in OwnerRez, it will not update in Airbnb. b…
(Posted Sep 8, 2022 6:00 PM)
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Sep 8, 2022 6:00 PM |
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This is a known issue with Vrbo, they pushed out an update yesterday that they quickly rolled back upon being advised of this bug. They're working on fixing all affected reservations, no action is ne…
(Posted Sep 7, 2022 4:40 PM)
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Sep 7, 2022 4:40 PM |
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Travel Insurance is sold and billed separately through RentalGuardian directly. OwnerRez has no control over the pricing or handling of the funds for that separate transaction.
(Posted Aug 22, 2022 9:45 PM)
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Aug 22, 2022 9:45 PM |
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Hi Chuck,
It seems that Minut has jumped the gun with their instructions being published. They're working with us on integration but it has not yet been finalized and has not gone live.
(Posted Aug 2, 2022 12:00 PM)
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Aug 2, 2022 12:00 PM |
General Help and Questions » VRBO issues
Hi Celia,
You are correct, if you have any form of an account already created that triggers the longer API connection. The shortcut only works if the Vrbo account is created during the API proces…
(Posted Jul 18, 2022 4:59 PM)
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Jul 18, 2022 4:59 PM |
