General Help and Questions » Google Pay?
Not likely, Google's products are all independently managed by different groups. Because Google does not handle payments for GVR bookings (they direct guests to your website to complete the actual bo…
(Posted Sep 20, 2023 5:43 PM)
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Sep 20, 2023 5:43 PM |
General Help and Questions » Turno not free
Thanks for bringing this up, it is the exact opposite of what we have been told was the agreement. We are reaching out to Turno directly to get clarification.
(Posted Sep 11, 2023 3:06 PM)
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Sep 11, 2023 3:06 PM |
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Hi Russ,
With most integrations such as listing sites, most of the other systems write their integration into OwnerRez, we don't integrate to them.
Payment processors are a bit different whe…
(Posted Sep 5, 2023 6:01 PM)
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Sep 5, 2023 6:01 PM |
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Yes, in the API Integrations area you can set a per-channel Rate Adjustment to increase your rates for that channel by a designated amount:
https://uc.orez.io/w/files/8834f3c859d941169fa02dee7e59…
(Posted Sep 1, 2023 6:48 PM)
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Sep 1, 2023 6:48 PM |
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Hi Tim,
You can control Credit Card payment methods at the property level within Settings > Payment Methods. At the bottom of each payment processor's settings page is a list of which properties …
(Posted May 25, 2023 7:18 PM)
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May 25, 2023 7:18 PM |
General Help and Questions » SMS setup
SMS Branding is currently in a holding pattern due to new federal regulations requiring it for all existing senders as well as new ones. The approval group is overwhelmed with applications and we are…
(Posted Mar 23, 2023 4:59 PM)
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Mar 23, 2023 4:59 PM |
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Due to the nature of tokenized credit cards, the ID numbers are tied to each PMS software. Tokenized cards cannot be moved to a different account or PMS from the one it was created under.
I…
(Posted Mar 17, 2023 8:24 PM)
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Mar 17, 2023 8:24 PM |
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While Owners can't set up their own payment processors, it is possible for you to set up individual payment methods for each property (or group of owned properties) so the owners receive payouts dire…
(Posted Mar 9, 2023 1:29 PM)
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Mar 9, 2023 1:29 PM |
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This article may be beneficial to you:
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
(Posted Jan 23, 2023 6:13 PM)
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Jan 23, 2023 6:13 PM |
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Can you provide more details about what you found?
(Posted Jan 12, 2023 10:03 PM)
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Jan 12, 2023 10:03 PM |
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Currently, the "trigger events" list is limited, primarily related to the time of booking or edits are made to the booking. However, at the bottom of the list is an option for triggering at the time …
(Posted Jan 10, 2023 5:36 PM)
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Jan 10, 2023 5:36 PM |
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Triggered emails are limited to a maximum of thirty days after departure. You do have the option to send a message about leaving a review or a future return booking, as long as you schedule it less t…
(Posted Jan 4, 2023 5:14 PM)
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Jan 4, 2023 5:14 PM |
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Opayo does not integrate directly with OwnerRez, however they may work through one of our integrated gateways such as Authorize.net or Converge. Our Processor Recommendations page does have informati…
(Posted Dec 29, 2022 6:11 PM)
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Dec 29, 2022 6:11 PM |
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You can configure property-specific contact information under Settings > Theming: https://app.ownerrez.com/settings/theming
(Posted Dec 27, 2022 1:06 PM)
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Dec 27, 2022 1:06 PM |
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We have received enough interest to fill our list at this time. As development finishes and we are ready to begin bringing users into the beta, we will reach out to those on the list!
(Posted Dec 22, 2022 5:06 PM)
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Dec 22, 2022 5:06 PM |
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Switching to Limited sync mode will allow you to make that change, however this will also affect the overall syncing between OwnerRez and Airbnb.
Limited - only rates, surcharges/discounts…
(Posted Dec 21, 2022 6:53 PM)
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Dec 21, 2022 6:53 PM |
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THANK YOU EVERYONE!
We have received enough interest to fill our list at this time. As development finishes and we are ready to begin bringing users into the beta, we will reach out to tho…
(Posted Dec 14, 2022 6:42 PM)
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Dec 14, 2022 6:42 PM |
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This is not currently an option, but it is part of the plans for the Messaging redesign that is coming up. Our developers are looking to expand the Trigger scheduling system to include a handful of a…
(Posted Dec 14, 2022 11:01 AM)
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Dec 14, 2022 11:01 AM |
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Hi Alanna,
Nothing is off the table, it's just a matter of time. I see you just replied to the WheelHouse forum thread about OwnerRez integration, which is the best thing to do. The ball is curre…
(Posted Dec 6, 2022 5:01 PM)
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Dec 6, 2022 5:01 PM |
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Hi Kilkenny team,
The CRM export will show how many bookings each guest has made with you, but not property details because there may be multiple properties if a guest stays a few times. It may b…
(Posted Dec 5, 2022 5:43 PM)
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Dec 5, 2022 5:43 PM |
