Integration With Hopper Homes

Kaye, 

Thanks for sharing. What questions do you ask?

Hi Myke, Yes that is correct.

Hi Matt, 

New York is the market with the most bookings but we do have other PMCs in the North East signed up. 

Hi Michelle, 

I understand your concern about guest verification. One good thing about the Hopper guest is that they are mostly existing app users with booking history across flights, hotels, cars etc. We do unmask the guest details once they book so that you can answer questions and build a personal relationship. 

Hi Brock, 

This might seem like a high commission but we do not charge a traveler service fee like other OTAs because in our tests that negatively impacts conversion. We want to get you bookings from the get go! Many new hosts increase their prices to offset the commission. 

Hello Newton Properties team, 

For now we are focusing on the US and properties that process payments in USD. We do plan on expanding next year hopefully. 

Hi Nicole, 

You can reach out to us at propertymanagers@hopper.com. Thanks

I have some questions before integrating with hopper. Does the host process the payments or is it collected by hopper and paid to the host like AirBnb does? Also, is the messaging sent via the hopper app or is it emailed to the guest?

I have some questions before integrating with hopper. Does the host process the payments or is it collected by hopper and paid to the host like AirBnb does? Also, is the messaging sent via the hopper app or is it emailed to the guest?

Hi Brendan, 

Hopper processes the payments (like Airbnb), we are merchant of record. We don't currently have a messaging feature but we unmask guest details (email, phone) once they book to make it easy to communicate with them. 

Thanks

So all automated messages sent via OwnerRez would be sent via email, correct?

I keep getting this  notification- using iPhone 12.

We have a number of Canadian properties and would love to utilize your platform. Unfortunately we cannot set up in US funds. Looking forward to your expansion plans. 

instant booking-

i wanted to know if I can keep my ABNB on request and have Hopper on insta book since there’s no issue with cancelling- vs ABNB.

Hopper sent me this email- I want to remain on request only for ABNB.

My understanding is that OwnerRez will block you to connect to instant book channels if you have Airbnb on Request only so you would not be able to be on request only on Airbnb and use Hopper at the same time. That said, I do recommend you to pass on your feedback to OwnerRez. If there is high enough demand, they may consider changing this block. Even if Hopper works on instant booking, we allow cancellations without penalties so hosts like yourself can still do their own verification checks on guests and decide to cancel without penalty in case the guest does not pass. Because of this we are a friendly instant book channel to someone that usually work on request only. We have passed this information on to OwnerRez but you can certainly do so yourself also to add some interest to this product change request.

Does  Ownerrez have a "markup widget" so that an OTA with this structure can mean the same post-commission nightly rate for the owner?  Putting everything on for a discount (-commission) doesn't really get my attention.

So all automated messages sent via OwnerRez would be sent via email, correct?

Hi Brendan C, that is correct. 

Is there a webinar with Hopper Homes?

14% IS RIDICULOUS!!! 

Yes, in the API Integrations area you can set a per-channel Rate Adjustment to increase your rates for that channel by a designated amount:

• Does Hopper collect and remit taxes? 
• If the host cancels an IB, is the host responsible for the credit card transaction fee? 
• In what ways does Hopper help the host if a chargeback were to occur?
• will trigger communications go directly to the guest?

I went thru the onboarding everything worked fine. I can  get to my property in the owner portal but when I search my area it doesn’t show up. Anyone else running into this?