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I think the best way to look into this would be for you to email the Helpdesk with the ORB number of the booking. We'll try and figure out what happened.
(Posted Oct 22, 2020 1:36 PM)
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Oct 22, 2020 1:36 PM |
General Help and Questions » Self Check In
You'd probably want to mention that in one of the fields under Guest Instructions, and potentially also use that in a Field Code in an automatic pre-arrival email sent to your guests.
(Posted Oct 20, 2020 1:07 PM)
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Oct 20, 2020 1:07 PM |
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For the rental agreements, go to the main Bookings display, List view, and Filter for Signed Agreement = No. That'll get your your list.
For photo IDs, unfortunately at present we don't have a perf…
(Posted Oct 19, 2020 4:50 PM)
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Oct 19, 2020 4:50 PM |
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Yes, you can create a surcharge that applies only to Airbnb - but, Airbnb rolls it into the rate anyway, so it won't help to do it that way.
(Posted Oct 17, 2020 2:54 PM)
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Oct 17, 2020 2:54 PM |
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If you're using our API connections, or pushing rates using Channel Bridge, you can use those to increase your Airbnb rates by 15% compared to your standard OwnerRez rates. This is generally easier …
(Posted Oct 17, 2020 2:36 PM)
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Oct 17, 2020 2:36 PM |
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That's an excellent idea, which I'll pass along. In the meantime, we just released a new "Tags" feature for bookings that can be tied in to Triggers. So, you could create a "problem" tag, and then …
(Posted Oct 16, 2020 5:12 PM)
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Oct 16, 2020 5:12 PM |
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That would make sense, wouldn't it?
Unfortunately, no, that's not how it works. :-( The min nights for a given stay is set by whatever the min nights setting is on the *first* night - that is, the…
(Posted Oct 16, 2020 5:01 PM)
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Oct 16, 2020 5:01 PM |
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Yes, integrating tags with triggers is a planned feature.
(Posted Oct 15, 2020 7:01 PM)
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Oct 15, 2020 7:01 PM |
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You can manually schedule reminder emails on specific dates under the Email tab. Or, if you have no payments scheduled and payment reminders turned on, they'll be sent on OwnerRez' schedule, which c…
(Posted Oct 15, 2020 12:00 PM)
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Oct 15, 2020 12:00 PM |
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There really is no good way to do it that way, as neither OwnerRez nor any of the channels is designed to work like that.
I do recall one client who "made it work" by creating a special discount tha…
(Posted Oct 12, 2020 6:40 PM)
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Oct 12, 2020 6:40 PM |
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No, you do not need to use seasons for this purpose. Instead, what you need are length-of-stay discounts:
https://www.ownerrez.com/support/articles/length-of-stay-discounts
(Posted Oct 12, 2020 5:24 PM)
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Oct 12, 2020 5:24 PM |
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I'm afraid those are the only three we integrate with at the moment. Perhaps you know your own market best, and should just set your own pricing?
(Posted Oct 7, 2020 8:46 PM)
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Oct 7, 2020 8:46 PM |
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Would using a custom field help?
https://www.ownerrez.com/support/articles/custom-fields
Or a tag maybe?
(Posted Oct 7, 2020 4:53 PM)
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Oct 7, 2020 4:53 PM |
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This is not a core functionality of OwnerRez at this time. You should look at one of our integrations with companies that specialize in housekeeping and maintenance scheduling:
https://www.ownerrez…
(Posted Oct 6, 2020 9:39 PM)
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Oct 6, 2020 9:39 PM |
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Not at present. It is planned to be added in the future.
(Posted Oct 5, 2020 9:17 PM)
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Oct 5, 2020 9:17 PM |
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Unfortunately, the only way to do that is to create a special season for just that one day, and control the checkin/checkout dates in that season.
(Posted Oct 5, 2020 8:44 AM)
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Oct 5, 2020 8:44 AM |
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Are you sure you have a custom calendar export? I took a look in your account and didn't see any. If you're just exporting the default calendar, it does not contain any personal data like the guest…
(Posted Oct 2, 2020 11:48 AM)
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Oct 2, 2020 11:48 AM |
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Ah, right.
What you're going to want to do is to modify your Sales taxes to, as of October 1, be "Everything But Airbnb."
This is a major reason why we recommend having each separate tax entered in…
(Posted Oct 1, 2020 12:20 PM)
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Oct 1, 2020 12:20 PM |
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In your particular case, since you are using our HA/VRBO API connection, there will be no changes - taxes will continue to be collected via your credit card payment processor, and remitted by you. I…
(Posted Oct 1, 2020 12:08 PM)
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Oct 1, 2020 12:08 PM |
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Because the event changes dates yearly, you can't really set up a recurring Season, as those are based on dates that do not change. Spot Rates is the correct way to deal with this, because you can s…
(Posted Sep 30, 2020 11:21 AM)
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Sep 30, 2020 11:21 AM |
