Ken T

Joined August 2019
1706 posts
Topic

General Help and Questions » Creating a hidden page

That's taken care of automatically by OwnerRez once everything is fully configured.

(Posted Nov 22, 2021 3:34 PM)

General Help and Questions » Access to CRM

You can grant them a Portal Access account: https://www.ownerrez.com/support/articles/portal-access However, you'll likely have to grant them Admin access in order to fully communicate with all…

(Posted Nov 22, 2021 11:47 AM)

General Help and Questions » API & VRBO

I understand your concern about Vrbo needing a 10% "commission" for offline bookings once you are integrated to their API. Let me emphasize: this DOES NOT apply, in any way, to bookings that have …

(Posted Nov 20, 2021 1:30 PM)

General Help and Questions » Owner Statement - owner with multiple properties expenses question

Expenses can also group by property if you have the Group By Property setting turned on. And, under Expenses, each property will group its expenses together with a total.

(Posted Nov 18, 2021 12:53 PM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

Alas, no - Vrbo keeps pushing that back. :-(

(Posted Nov 15, 2021 2:56 PM)

General Help and Questions » Can I override the minimum days during a quote?

If you are manually creating the quote in your OwnerRez control panel, rules don't matter - you can break your own rules, and any quote you manually create is automatically valid.

(Posted Nov 15, 2021 11:23 AM)

Feature Requests » Forward OwnerRez CRM SMS message to a cell phone

That would require a dedicated app, so, no, not in the near future. We do intend to implement push notifications from our Progressive Web App in the near future. [ WebApp Notifications on Apple/A…

(Posted Nov 15, 2021 11:14 AM)

General Help and Questions » I cannot find my API listing on Airbnb.

This is never an OwnerRez issues, despite what Airbnb may say. The only effect OwnerRez can have is, if some of your amenities are missing, that can certainly affect your visibility on Airbnb, and m…

(Posted Nov 15, 2021 10:51 AM)

General Help and Questions » Reviews - Pushing Non-Vrbo Booking Reviews To Vrbo

Yup, not Airbnb - those are copyrighted by Airbnb, and Vrbo doesn't want to get sued.

(Posted Nov 14, 2021 11:03 PM)

General Help and Questions » Channel Bridge Import Failed

Yes, that happens sometimes. It's easy to fix, if you know for sure that the booking is in fact cancelled but OwnerRez just doesn't know that yet - simply cancel it manually in OwnerRez and then imp…

(Posted Nov 12, 2021 3:06 PM)

Feature Requests » HOSTED WEBSITE QUICK ACCESS

Not sure exactly what you mean here - are you wanting a link on the main menu to your website? What if you have several? Or, just to the Hosted Website area? But, what if you aren't using that - s…

(Posted Nov 10, 2021 4:53 PM)

Feature Requests » Airbnb's new WiFi tester

Yes, we are aware of this, but at present Airbnb has no integration API for it available, so it is not possible for us to use that system.

(Posted Nov 10, 2021 4:25 PM)

Feature Requests » Better mobile experience

Have you tried "pull down" on the screen? With mobile, that generally triggers a refresh.

(Posted Nov 9, 2021 5:12 PM)

General Help and Questions » AirBNB Custom Link Settings in OwnerRez

It is not possible to create custom URLs on Airbnb from OwnerRez - that can only be done in Airbnb itself. https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-comm…

(Posted Nov 8, 2021 12:11 PM)

General Help and Questions » Lead time not working on AirBnB

Airbnb has a separate Lead Time setting, in its API Settings page.

(Posted Nov 8, 2021 11:12 AM)

General Help and Questions » Best Accountant for Quickbooks to OwnerRez

We cannot recommend "the best" accountant, but we do know of some accountants that are familiar with both OwnerRez and QuickBooks Online. If you write into the Helpdesk and ask, we'll send you their…

(Posted Nov 4, 2021 10:03 PM)

General Help and Questions » Best Credit Card Processor for OwnerRez

Well, speaking specifically of Lynnbrook, I know some clients have rates with them less than 2% - it all depends on their underwriting of your company. You may want to reach out to them for a re-eva…

(Posted Nov 4, 2021 10:02 PM)

Feature Requests » Allow using custom fields in channel rules

Generally, in the API Settings.

(Posted Oct 29, 2021 12:08 PM)

Feature Requests » Maybe Blocked Dates could be a different color to normal bookings

Please write in to the Helpdesk with screenshots - normally, blocks are indeed a different color from bookings.

(Posted Oct 29, 2021 11:23 AM)

General Help and Questions » EV Charger as an amenity

It's an option under Accommodations in the Property in OwnerRez.

(Posted Oct 28, 2021 6:34 PM)