Ken T

Joined August 2019
1706 posts
Topic

General Help and Questions » Airbnb - Seperate Secutiry desposits (holds on CC)

Yes, note that specifically states "The exception is... software-connected Hosts."  That would be OwnerRez.  :-) Here's more resources that are useful in handling this: https://www.ownerrez.c…

(Posted Mar 9, 2022 9:21 PM)

General Help and Questions » AirBNB Custom Link Settings in OwnerRez

Well, you don't have to disable the entire API, just disconnect that 1 property for the 5 minutes it takes to make the change, then connect it back up again.

(Posted Mar 8, 2022 3:00 PM)

General Help and Questions » VRBO bookings made via OR's api not seen in VRBO Dashboard.

No, that's normal - when you're using the Vrbo API, your Vrbo dashboard calendar should be ignored. https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-common-issue…

(Posted Mar 7, 2022 6:42 PM)

General Help and Questions » New Here! Basic Help

Most likely you haven't connected or activated the API connections to those channels yet, which is how OwnerRez is able to update rates. You may find this general setup checklist helpful: htt…

(Posted Mar 4, 2022 1:11 PM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

No, they don't appear to have any interest in this.  We've done some research into ways to get it, perhaps using Channel Bridge, but haven't come up with a solution fit for general use as of yet.

(Posted Mar 3, 2022 10:11 PM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

Still no ETA, but we had another meeting with their dev team this week, as they refine their designs.  So, yeah, it's slow, but they're definitely on the move.

(Posted Mar 3, 2022 8:35 PM)

General Help and Questions » Discount code field for Hosted Websites?

Sure, here's how to set that up:   https://www.ownerrez.com/support/articles/discount-codes

(Posted Mar 2, 2022 12:43 PM)

Feature Requests » Add an API integration for Hipcamp and Glamping Hub

OwnerRez offers an open API that allows any other system to integrate with us.  If you know anyone at Hipcamp or Glamping, please suggest this to them, and ask them to write in to our Helpdesk for as…

(Posted Mar 1, 2022 5:16 PM)

Feature Requests » Google Vacation Rentals Connectivity Partner

We've had discussions with Google. but at present they are oriented towards large operations bringing hundreds of properties in each account, rather than a large number of smaller operators with a ha…

(Posted Mar 1, 2022 4:49 PM)

Feature Requests » Instead of Legal Agreement, Online Check in

Be aware that a "check the box" style of form has no legal standing in court, whereas our e-signed rental agreements do comply with the Federal requirements to be accepted as a legally valid and bind…

(Posted Mar 1, 2022 11:17 AM)

General Help and Questions » Airbnb misreporting half-bathrooms

Yes, this was a known bug, that actually was fixed earlier today.  I just checked your Airbnb listing linked above, and it is now correctly showing 1.5 baths.

(Posted Feb 28, 2022 9:40 PM)

Feature Requests » Add ons after booking

Unfortunately, at present, no, this is not possible.  If you are using tags to denote when optional add-ons have or have not been purchased, then you can use those as criteria on your triggers to sen…

(Posted Feb 28, 2022 9:20 PM)

Feature Requests » Integration with your.rentals?

Not really, because it's not necessary here - OwnerRez already offers an open API, that anyone can use to connect to us: https://www.ownerrez.com/support/articles/api-overview https://www.ownerre…

(Posted Feb 26, 2022 12:41 AM)

General Help and Questions » Sending OR reviews to Vrbo

It should do all the past eligible reviews, which may not be all of them.  If you think it is working incorrectly, please write in to the Helpdesk with a list of the reviews that should be going up t…

(Posted Feb 26, 2022 12:28 AM)

General Help and Questions » Gap Night Overrides

Yes, that's true, it wouldn't be discoverable and bookable by anyone other than the recipient of the quote. You are correct that the only way to accomplish exactly what you describe, is have no r…

(Posted Feb 24, 2022 11:34 AM)

General Help and Questions » Gap Night Overrides

Not specifically.  However, you can manually create a custom quote that violates the gap rules, and it'll be bookable.

(Posted Feb 23, 2022 9:52 PM)

Feature Requests » Show Canada as second choice in Country drop down menu

That sounds like a good idea, but, what if you are in a small country and most of your guests come from somewhere else?  E.g. Luxembourg or Monaco?  It wouldn't do any good to put your country at the…

(Posted Feb 21, 2022 9:20 AM)

Feature Requests » Stripe Identity

I know both Safely and Checkin do provide these services as part of their packages. https://www.ownerrez.com/support/articles/other-integrations-overview

(Posted Feb 3, 2022 4:59 PM)

General Help and Questions » Cleaners

This is a very old thread... Since it was originally written, we've decided not to add any additional cleaning features to OwnerRez.  That's because we have several partners that do a really first-cl…

(Posted Jan 9, 2022 9:20 PM)

General Help and Questions » Security Deposits (CC holds) outside of Airbnb - Airbnb telling guest they are not allowed

would be excellent if they could put a flag on the listings that says allowed to take deposits There actually is such a flag, but it's internal only and visible just to Airbnb staff.  One of the …

(Posted Jan 6, 2022 1:02 PM)