Ken T

Joined August 2019
1706 posts
Topic

Feature Requests » Select which photos are sent to the difference channels and our own website.

[Another topic was closed as a duplicate of this topic ( Disable Property Photos (/forums/requests/disable-property-photos) )]

(Posted May 13, 2024 9:39 AM)

Feature Requests » Photo - Active/Hide

[This topic has been closed as a duplicate of another topic ( Select which photos are sent to the difference channels and our own website. (/forums/requests/select-which-photos-are-sent-to-the-diff…

(Posted May 13, 2024 9:38 AM)

Feature Requests » Select which photos are sent to the difference channels and our own website.

[Another topic was closed as a duplicate of this topic ( Photo - Active/Hide (/forums/requests/photo-activehide) )]

(Posted May 13, 2024 9:38 AM)

Feature Requests » Property Photo Storage

[This topic has been closed as a duplicate of another topic ( Select which photos are sent to the difference channels and our own website. (/forums/requests/select-which-photos-are-sent-to-the-diff…

(Posted May 13, 2024 9:38 AM)

Feature Requests » Select which photos are sent to the difference channels and our own website.

[Another topic was closed as a duplicate of this topic ( Property Photo Storage (/forums/requests/property-photo-storage) )]

(Posted May 13, 2024 9:38 AM)

Feature Requests » Separate photo albums for Airbnb and VRBO

[This topic has been closed as a duplicate of another topic ( Select which photos are sent to the difference channels and our own website. (/forums/requests/select-which-photos-are-sent-to-the-diff…

(Posted May 13, 2024 9:38 AM)

Feature Requests » Select which photos are sent to the difference channels and our own website.

[Another topic was closed as a duplicate of this topic ( Separate photo albums for Airbnb and VRBO (/forums/requests/separate-photo-albums-for-airbnb-and-vrbo) )]

(Posted May 13, 2024 9:38 AM)

General Help and Questions » Export listing to VRBO?

What error message are you getting?  Usually this is pretty straightforward - here's how to do it: https://www.ownerrez.com/support/articles/add-new-property#new-listing-vrbo It just takes so…

(Posted May 11, 2024 11:26 PM)

General Help and Questions » Payment Processing, - Elavon

I don't myself, but we have a great many clients set up that way, and I've never heard of an additional fee.  Of course, fee structures can change at any time, so check the fine print.

(Posted May 11, 2024 5:36 PM)

General Help and Questions » co-hosting

Yes, this is indeed on the radar, but it's a massive amount of work that is ongoing, and additional permissioning features will be evolutionary over time.

(Posted May 11, 2024 5:34 PM)

General Help and Questions » Iz OR Damage protection taxable item?

Generally, by default, yes, but your specific configuration may vary.  If you have a specific example of concern, please send that in to the Helpdesk and we'll take a look.

(Posted May 11, 2024 12:58 PM)

Feature Requests » Booking Report Data - "Booked as of today"

Can you please summarize the steps to take prior to re-enabling a property to ensure that it does not show up on the website (and available for booking)? You cannot - see my previous response.  …

(Posted May 10, 2024 12:17 PM)

General Help and Questions » VRBO booking confirmation

Please write in to the Helpdesk with specifics, and we'll check it out.

(Posted May 10, 2024 11:01 AM)

General Help and Questions » VRBO booking confirmation

Vrbo will not cancel the booking - in fact it cannot.  With API bookings, they can only be canceled inside OwnerRez, by you. And, Vrbo is a bit inconsistent in their handling - even though the di…

(Posted May 10, 2024 10:57 AM)

General Help and Questions » VRBO booking confirmation

just got a booking request on VRBO, after I got it API integrated  now the VRBO app is not letting me accept the booking  Yes, this is normal - when you are using the Vrbo API, once Vrbo has…

(Posted May 10, 2024 10:39 AM)

General Help and Questions » Security Deposit Hold Reports

There's not a standalone report, but you can certainly get that information.  Go to the main Bookings display, choose List view, and use the Filters appropriately, with particular attention to the Se…

(Posted May 10, 2024 9:59 AM)

General Help and Questions » Airbnb Sync status blank?

We're not aware of any widespread problems along these lines.  It does look like an Airbnb glitch, and you've confirmed everything is in fact working, so that sounds like it's just a display bug.  If…

(Posted May 10, 2024 9:50 AM)

General Help and Questions » VRBO Channel Bridge still down

We're not aware of any widespread problems with Channel Bridge, but, I do see your support ticket, so we can work through the specifics of your issue in the Helpdesk and get that resolved.

(Posted May 9, 2024 5:55 PM)

General Help and Questions » Message Template, Just trying to add a hard return between paragraphs???

Normally I just put two returns in between paragraphs. :-) The auto-formatting can be a bit odd, particularly if you are copying in test from some other program.  However, under the covers it's j…

(Posted May 9, 2024 3:19 PM)

Introduce Yourself! » Fully obstructed

There are many possible reasons for this.  Please write in to the Helpdesk with full details and specifics so we can investigate.

(Posted May 8, 2024 10:25 AM)