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If you're using our Mutual Block feature:
https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff https://www.ownerrez.com/support/articles/combined-properties-blockoff-loc…
(Posted Aug 18, 2022 2:55 PM)
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Aug 18, 2022 2:55 PM |
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Airbnb syncs near-instantly. Vrbo, it depends - calendar updates are within a few minutes, but photo updates can take overnight.
It can take a few days for a new Vrbo API integration to fully sh…
(Posted Aug 16, 2022 7:42 PM)
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Aug 16, 2022 7:42 PM |
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Not exactly, but, you can go to the main Bookings display screen, choose List view, and use the Filters to find bookings that have/have not signed the contract, provided a credit card, etc.
(Posted Aug 16, 2022 2:47 PM)
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Aug 16, 2022 2:47 PM |
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Hmm. Please write in to the Helpdesk with a specific example of a booking that didn't work as expected.
(Posted Aug 16, 2022 2:37 PM)
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Aug 16, 2022 2:37 PM |
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I don't believe so, but, don't you yourself have to apply the discount for payments by check or Zelle, so you could enforce the restriction yourself?
(Posted Aug 15, 2022 8:28 PM)
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Aug 15, 2022 8:28 PM |
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Yeah, I'm confused... But, I think that what you really want here is our Mutual Blocking configuration:
https://www.ownerrez.com/support/articles/combined-properties-blockoff-lockoff https://www…
(Posted Aug 15, 2022 2:31 PM)
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Aug 15, 2022 2:31 PM |
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Can you describe in more detail what you're after, and how you'd use it? Are you imaging just a dropdown with predefined entries to select from?
(Posted Aug 11, 2022 9:18 PM)
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Aug 11, 2022 9:18 PM |
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No, normally going to the API will not force the switch to PPB, even though it sounds like it will. But if it does, you can just call up Vrbo IPM tech support and get them to put you back, if you we…
(Posted Aug 11, 2022 5:43 PM)
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Aug 11, 2022 5:43 PM |
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The system is not designed for you to delete this data, it's intended to preserve it. So, no, we don't want to streamline this.
(Posted Aug 10, 2022 10:25 AM)
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Aug 10, 2022 10:25 AM |
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There's an extended discussion of how to do that over here:
https://www.ownerrez.com/forums/requests/template-fields-for-agreement-info-guest-needs-to-add https://www.ownerrez.com/forums/requests…
(Posted Aug 8, 2022 2:26 PM)
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Aug 8, 2022 2:26 PM |
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Dori,
For this particular case, you could leave the card mode as automatic and let the missing card emails go out for property B. Or, you could leave the card mode automatic, but turn off the mis…
(Posted Aug 8, 2022 1:23 PM)
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Aug 8, 2022 1:23 PM |
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I'm not sure what you've heard, but your description is not accurate. The OwnerRez API does indeed support two-way syncing.
We already have an integration with Duve:
https://www.ownerrez.com…
(Posted Aug 8, 2022 10:31 AM)
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Aug 8, 2022 10:31 AM |
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This is already possible, via several different methods:
1. You can set a specific Booking Window in the API Settings for each individual channel, which will override your Property Rules settings…
(Posted Aug 6, 2022 4:49 PM)
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Aug 6, 2022 4:49 PM |
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No, and this is intentional - you don't want it publicly known what dates are actually occupied by a guest, vs blocked for some other reason. That's tempting to thieves.
(Posted Aug 6, 2022 1:53 PM)
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Aug 6, 2022 1:53 PM |
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Please write in to the Helpdesk with a specific example and we'll take a look.
(Posted Aug 4, 2022 10:48 PM)
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Aug 4, 2022 10:48 PM |
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This is already planned to be added.
(Posted Aug 4, 2022 11:53 AM)
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Aug 4, 2022 11:53 AM |
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Please send this in to the Helpdesk, along with the booking and/or inquiry number.
(Posted Aug 3, 2022 10:38 PM)
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Aug 3, 2022 10:38 PM |
General Help and Questions » Default Rates
These support docs and videos may be helpful:
https://www.ownerrez.com/support/articles/rates-overview-video https://www.ownerrez.com/support/articles/rates-overview-video
https://www.ownerre…
(Posted Aug 3, 2022 9:52 PM)
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Aug 3, 2022 9:52 PM |
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Airbnb in particular only allows round hours for checkin/checkout times.
(Posted Aug 3, 2022 7:35 PM)
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Aug 3, 2022 7:35 PM |
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The short answer is "yes, sort of."
Inquiries in and of themselves don't mean much. In most cases, when a guest makes an inquiry, the proper response is to send them back a quote. If they're do…
(Posted Aug 3, 2022 6:32 PM)
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Aug 3, 2022 6:32 PM |
