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There is no normal situation where you should go weeks with no reply at all to a ticket.
But, looking at your account, I do see that happened to you... your message was identified as spam, which …
(Posted Mar 26, 2024 12:49 PM)
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Mar 26, 2024 12:49 PM |
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Yes, I understand the distinction - I'm just saying that mathematically, the same end result can already be achieved.
I wasn't personally aware that Booking.com supports doing it this way, but I …
(Posted Mar 26, 2024 12:01 PM)
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Mar 26, 2024 12:01 PM |
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No worries, if the booking is created less than 2 days in advance, the code will be generated right away.
(Posted Mar 26, 2024 11:02 AM)
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Mar 26, 2024 11:02 AM |
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OwnerRez has limited support on the weekends, so, it is normal for tickets sent on Friday or late Thursday to be in queue until sometime Monday or Tuesday.
While we are looking into adding chat s…
(Posted Mar 26, 2024 10:15 AM)
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Mar 26, 2024 10:15 AM |
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This should be working automatically, so, please write in to the Helpdesk with specific details, including the booking number, and screenshots from Airbnb showing the transaction history of the booki…
(Posted Mar 25, 2024 10:53 AM)
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Mar 25, 2024 10:53 AM |
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I'm not clear in what way this is functionally different from how it works now? It sounds like you're saying you want to price for full occupancy, and then offer discounts if you only bring fewer pe…
(Posted Mar 25, 2024 10:52 AM)
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Mar 25, 2024 10:52 AM |
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Please write in to the Helpdesk with specific details, booking numbers, and screenshots, so we can investigate.
(Posted Mar 23, 2024 5:01 PM)
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Mar 23, 2024 5:01 PM |
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It should not normally be necessary for anyone from Booking.com to talk to OwnerRez - in fact I don't recall even hearing of that request before. They can always email us at the Helpdesk of course. …
(Posted Mar 22, 2024 2:15 PM)
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Mar 22, 2024 2:15 PM |
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Yes, you can change this in the Hero Unit settings:
https://uc.orez.io/w/files/a59ab3b18bb144b593b20def1fe7afe8
https://www.ownerrez.com/support/articles/home-page#hero
I've made that ch…
(Posted Mar 22, 2024 10:34 AM)
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Mar 22, 2024 10:34 AM |
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I've seen some of these ticket reports, and for at least certain situation, the message-thread warning is in error - we're looking into what's causing that. The actual cuase in those cases is that t…
(Posted Mar 22, 2024 10:30 AM)
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Mar 22, 2024 10:30 AM |
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Sure - in fact, if you have more than one property in your Hosted Website, it automatically does set up a separate page for each one. I see yours has 6 properties, so, here are their individual page…
(Posted Mar 21, 2024 8:18 PM)
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Mar 21, 2024 8:18 PM |
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I do see the ticket you sent in, and it's under investigation. Unfortunately we are not presently able to answer as quickly as we'd like, which is why we are adding to our support team - I actually …
(Posted Mar 21, 2024 8:14 PM)
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Mar 21, 2024 8:14 PM |
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You mean, for people who aren't necessarily guests to sign up for a newsletter or some such? OwnerRez itself does not provide this capability, but, there are a great many third-party services with t…
(Posted Mar 21, 2024 2:16 PM)
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Mar 21, 2024 2:16 PM |
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Yes and no.
There is no "just sent an email" event that could be used to trigger an SMS message.
However, you certainly can configure parallel messages, in SMS and email, and have triggers co…
(Posted Mar 21, 2024 10:14 AM)
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Mar 21, 2024 10:14 AM |
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I'm afraid this is fundamentally impossible. That's because the capabilities of SMS text messaging, email, and for that matter, channel internal messages, are very different. So it is not possible …
(Posted Mar 21, 2024 10:07 AM)
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Mar 21, 2024 10:07 AM |
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No, it is unfortunately not possible to do this. But as far as we are aware, the apparent conflict doesn't actually do anything beyond looking odd in your Vrbo calendar, because it is just an illusi…
(Posted Mar 19, 2024 10:04 PM)
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Mar 19, 2024 10:04 PM |
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That's actually an option - you can set the color for holidays to be displayed as, but if that's set to be the same as regular days, they're effectively invisible.
Please write in to the Helpdesk…
(Posted Mar 19, 2024 9:57 PM)
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Mar 19, 2024 9:57 PM |
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I suspect this may be related to the trigger settings - you most likely want to make use of a Condition based on Pending Status.
Can you write in to the Helpdesk with the specific booking, and we…
(Posted Mar 19, 2024 1:47 PM)
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Mar 19, 2024 1:47 PM |
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Not yet - you'll want to watch our product update blog posts for the announcement.
https://www.ownerrez.com/blog
(Posted Mar 19, 2024 9:56 AM)
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Mar 19, 2024 9:56 AM |
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If we currently have it setup as Criteria > Listing Sites > All, (which includes GVR), can we just keep it this way?? by TreasureIsland (/forums/users/347392357) – Mar 18, 2024 11:41 PM (UTC)
S…
(Posted Mar 18, 2024 10:22 PM)
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Mar 18, 2024 10:22 PM |
