Last night the water went off at a property, in the middle of a cold windstorm. The guest was cool about it. The owner and I agreed to give him a partial refund, which I did, via Airbnb.
OwnerRez isn't showing the refund, at least not in a way that I can find it. Do I need to enter this manually, and if so, how?
Any help greatly appreciated. I was unable to find anything in the help archives.
This should be working automatically, so, please write in to the Helpdesk with specific details, including the booking number, and screenshots from Airbnb showing the transaction history of the booking, as well as the refund, so we can investigate.