Sarah H

Joined July 2019
109 posts
Topic

General Help and Questions » Disallow gaps of exactly 1 day...

Is there a link to how "Disallow" gaps should work? What is the intent of this tool, to have folks book longer?

(Posted May 24, 2020 6:10 PM)

Blog » What's the single biggest feature missing from OwnerRez?

[quote=Gail C]Besides the above it would be extremely helpful if all financial data on cancellations were removed from reports. I am afraid to trust the totals when running reports. Or should I be (…

(Posted May 24, 2020 6:08 PM)

General Help and Questions » Mutiple automatic locks at a single property

Is there a way to get multiple locks set up for a single property? I am using remotelocks.

(Posted May 7, 2020 11:28 AM)

General Help and Questions » AirBNB not showing property

I contacted AirBNB and I have a note out to the OwnerRez team, my properties are not showing on the site. I would love any help if anyone has dealt with that. We are on API, and we have had plenty of…

(Posted Apr 19, 2020 7:01 PM)

General Help and Questions » Quickbooks Set Up- Looking for some tips

[quote=Beachside Rentals Inc. T]Of course I will help in any way I can. I am still trying to put the whole thing together, but am hopeful it will be much better. the OwnerRez customer service has be…

(Posted Mar 8, 2020 2:47 PM)

Feature Requests » PM Balance carryover on statements

Have the same just this month with a few costs passed on to the owners.

(Posted Mar 8, 2020 2:41 PM)

Feature Requests » Expenses / Maintenance

Excited for this as well. Keep Rocking OR Team.

(Posted Mar 4, 2020 12:33 PM)

General Help and Questions » Noise complaints and noise policy

We recently had an incredibly poorly timed incident. One property I help an owner manage had folks call the police at 0300 and disturb the neighborhood. This happens to be an HOA community (the only …

(Posted Feb 18, 2020 8:05 AM)

General Help and Questions » Help Using Widgets

I would like to post a widget on Facebook, but I am not smart enough to figure out how to do that. I don't understand how to actually do this in my facebook post. Anyone particularly good at this th…

(Posted Jan 31, 2020 8:56 AM)

General Help and Questions » Setting up new properties when Integrated

Can I push from OwnerRez to Air/HA/VRBO as I add a new property? Or do I need to set them up on Air/HA first?

(Posted Jan 31, 2020 8:52 AM)

General Help and Questions » Updated phone information

Where do I control what phone number is visible to guests for communication on Owner Rez? Will this update automatically in AirBNB and VRBO if I have integration?

(Posted Jan 27, 2020 7:02 AM)

General Help and Questions » Discount codes

One more question, if I create an AirBNB discount code, is there a place an area during checkout on AirBNB that a guest can enter it?

(Posted Jan 15, 2020 8:50 PM)

General Help and Questions » Discount codes

Love this. I have a few questions. First- I want to create a discount code that ONLY works with booking directly from my website. How can I do that? Next - Is this still true? "Keep in mind that…

(Posted Jan 14, 2020 9:11 AM)

General Help and Questions » Integrations. Ring Video Doorbell and NoiseAware

I wanted to see if there were any updates to ideas on dealing with noise. I have a customer who owns in an HOA that is looking to enact rules about noise.

(Posted Jan 11, 2020 3:58 PM)

General Help and Questions » Smoking settings

How do you manage smoking at your property. I would like to indicated folks can smoke outside, but not inside. AirBNB shows smoking as either allowed or not. Thoughts? I do not remember how VRBO …

(Posted Dec 29, 2019 11:34 AM)

General Help and Questions » Modify a quote and discount close to arrival in VRBO after integration

One other note... I have a modified request for an additional day for a HomeAway reservation. I have modified the dates to include the extra day. I have updated the 'charges.' Will that automatically…

(Posted Dec 7, 2019 10:23 AM)

Feature Requests » Email templates - Linked to properties

Is this something where you could create a template the check in for all properties, but offers the specific reminder for those properties where trash needs to be put out? Just an idea. I think som…

(Posted Dec 7, 2019 10:21 AM)

General Help and Questions » Modify a quote and discount close to arrival in VRBO after integration

Perfect. At least I know I am doing the right thing with that process. If I need modifications, I will need to let the guests know that modifications occur after booking.

(Posted Dec 5, 2019 11:00 AM)

General Help and Questions » Modify a quote and discount close to arrival in VRBO after integration

The VRBO is not yet visible in OwnerRez because it has not been booked. It has not been booked because I need to add a $50 early arrival option. I can't add to the quote in VRBO or OwnerRez. What is …

(Posted Dec 5, 2019 9:37 AM)

General Help and Questions » Logo Help

Looking for somebody that can help with a logo. I have the idea in mind, but I have not worked in Photoshop for 20 years, let alone any other editor like that. If you can help, please let me know. I…

(Posted Nov 27, 2019 8:22 AM)