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Hi Ben, who is supposed to be my rep?
I’ve only had support interactions first with Chris and Paul, then with Ken, and this year a number of different support people.
(Posted Sep 20, 2024 12:15 AM)
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Sep 20, 2024 12:15 AM |
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Thank you very much for the clarification, Paul.
(Posted Sep 17, 2024 1:46 PM)
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Sep 17, 2024 1:46 PM |
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What front end has OR built out beautifully this year? It’s just the same as it’s always been.
What is the status of the revamped communication dashboard that OR has said it’s been working on for…
(Posted Sep 17, 2024 1:09 PM)
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Sep 17, 2024 1:09 PM |
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I'm finding it confusing now - is this an option that hosts will be paying extra for? Or his OR going to be using this third-party software instead of upgrading its own? What about for hosts who oper…
(Posted Sep 17, 2024 11:44 AM)
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Sep 17, 2024 11:44 AM |
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What happened to OR's revamping of its communication system for us?
(Posted Sep 17, 2024 11:14 AM)
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Sep 17, 2024 11:14 AM |
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There is no ability to add tags to Contacts in mobile view. This has to be an oversight. Please fix this!
(Posted Aug 12, 2024 3:00 PM)
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Aug 12, 2024 3:00 PM |
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I sent an email to the address you gave for Trustd.ai, and it got bounced with this message:
Your message to sales@trustd.ai couldn't be delivered.
The group sales only accepts messages from peop…
(Posted Jul 18, 2024 2:43 PM)
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Jul 18, 2024 2:43 PM |
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What do you mean by in-app, Ann? I'm not aware of there being any OwnerRez app, only that "app" is often part of the ownerrez URL.
I have tried using quotes without getting only the quoted words …
(Posted Jun 17, 2024 8:36 PM)
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Jun 17, 2024 8:36 PM |
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It will be most appreciated if you adjusted your search settings so that the string of the words searched would come up, not each word separately.
(Posted Jun 12, 2024 9:26 PM)
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Jun 12, 2024 9:26 PM |
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Yes, I noticed that, thanks.
All the same, I had put a bookmark for settings page on my browsers' bookmark bar, and find that easier to get to.
(Posted May 29, 2024 8:45 PM)
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May 29, 2024 8:45 PM |
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- It sounds like some of your guests thought you were their annoying uncle and blocked you.
Nope, it started when I used the word "cannabis" in reply to a guest.
(Posted Apr 19, 2024 5:29 PM)
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Apr 19, 2024 5:29 PM |
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First of all, I know that OR has nothing to do with the monitoring or censorship.
When I got into this before, it was maybe a year or so ago, so I don't recall what kind of settings were suggeste…
(Posted Apr 19, 2024 5:00 PM)
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Apr 19, 2024 5:00 PM |
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Thank you for that education, Ken. But I'm still not understanding.
If Twilio doesn't own the communications system and isn't the one reading and blocking messages, then what system/entity is, an…
(Posted Apr 19, 2024 4:16 PM)
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Apr 19, 2024 4:16 PM |
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I take gigantic offense at Twilio invading my privacy as well as my guests' by reading my SMS messages and blocking them if they don't like any particular words that I use.
I have had messages bl…
(Posted Apr 19, 2024 2:30 PM)
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Apr 19, 2024 2:30 PM |
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Totally agree about hoops to jump. If the banks/courts were to accept the scroll down instead of initializing that would be ideal.
(Posted Apr 18, 2024 4:38 PM)
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Apr 18, 2024 4:38 PM |
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I like that option. The biggest issue is that guests don’t get away with fraudulent chargebacks.
And it was recommended to me by Ascent that I have them initialize in certain places in order to…
(Posted Apr 18, 2024 3:55 PM)
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Apr 18, 2024 3:55 PM |
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Deleted comment
(Posted Apr 17, 2024 11:47 AM)
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Apr 17, 2024 11:47 AM |
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Five years later, I just now made a Feature Request for this. What's the status now on it?
The simplistic "work-around" isn't cutting it.
(Posted Apr 17, 2024 1:19 AM)
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Apr 17, 2024 1:19 AM |
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I need to have guests enter their initials by specific clauses of the Legal Agreement in large part to get them to actually read those clauses.
Having them simply type their initials one time on …
(Posted Apr 17, 2024 1:12 AM)
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Apr 17, 2024 1:12 AM |
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Hey thanks, Ken, for explaining all this to us. We understand that OwnerRez has nothing to do with it. I think you're just hearing our respective frustrations with Vrbo/Expedia about it.
(Posted Apr 15, 2024 1:44 PM)
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Apr 15, 2024 1:44 PM |
