Rich S

Joined December 2018
301 posts
Topic

General Help and Questions » Trigger NOT for direct bookings or Airbnb, but all else

I see how to exclude the big booking sites from a trigger, but how do I prevent a trigger from firing when someone books direct with me, such as converting a quote to a booking?

(Posted Dec 20, 2019 6:42 PM)

Feature Requests » Quickbooks Desktop

[quote=Sloanish]Are there any users that have a "Best Practices" write up on how to handle the various entries required from OR to Quickbooks Desktop? - Deposits on Rentals - Invoice Posting - Handl…

(Posted Dec 20, 2019 2:53 PM)

Feature Requests » OR hosting for any created ical link

[quote=Valerie R]Hi Rich, OR's "Hosted Widget link" can be shared by URL, but it does not show any details of the booking (like the guest's name). Not sure it that will help you in this situation.[/…

(Posted Dec 19, 2019 11:47 AM)

Feature Requests » OR hosting for any created ical link

I keep running into folks who struggle to add an ical link to their calendar. Some people don't use a calendar at all. Would be nice if OR could host all ical links as a url so that folks who need t…

(Posted Dec 18, 2019 9:49 AM)

General Help and Questions » Deleting templates

[quote=Ken T]You shouldn't be getting stuck in a Catch-22 like this. Can you write in a support request to help@ownerreservations.com and tell us the specific name of the template and triggers that …

(Posted Dec 17, 2019 4:05 PM)

General Help and Questions » Airbnb API - keeps showing "Importing" on Airbnb side

This might be self-inflicted. I've "snoozed" my listing until June 11th from Airbnb's dashboard, and after that I fully configured the OwnerRez API and (hopefully) all settings including taxes over …

(Posted Dec 14, 2019 4:58 PM)

General Help and Questions » Send a Trigger on a Specific Date

[quote=Lydia B]I'm trying to figure out if it's possible to send a trigger email on a specific date. For instance: Would like to send a Merry Christmas, or maybe a Happy New Year message to all pre…

(Posted Dec 14, 2019 1:56 PM)

General Help and Questions » Does pushing spot rates overwrite already booked dates with a (possibly) new rate?

I[quote=Val Rogers]Hi Rich, I'm curious...when you enter Spot Rates in OR, do you enter them directly on the Rates Calendar? Or do you use the OR import/export spreadsheet to do it? If you use th…

(Posted Dec 14, 2019 1:41 PM)

Feature Requests » Dynamic Content in custom fields to create more interesting/current emails

Would be nice if you could create a way where users could create their own triggers or reports which could access OR internals. Not sure how many people would want to do that but I would ;-) I'm th…

(Posted Dec 13, 2019 10:31 AM)

General Help and Questions » Does pushing spot rates overwrite already booked dates with a (possibly) new rate?

[quote=Chris Hynes]Yes, OwnerRez pushes all rates regardless of whether they are booked. That's what you want so that if a booking is canceled you have the right rate in place. Rates pushed won't af…

(Posted Dec 13, 2019 9:31 AM)

General Help and Questions » Airbnb new user tax question (setup in OR?)

Still working on getting set up with Airbnb for a ski condo in Colorado (town of winter park, Grand county) Q1 - I can't get Airbnb support to help me enable Professional hosting tools. I'm on my t…

(Posted Dec 12, 2019 10:36 AM)

Feature Requests » History tracking for pushed spot rates?

[quote=VacationDaytona]I dont really understand the difference between regular rates and spot rates. Seems like 1 trumps the other - so not sure which I should change - so I just adjust my regular ra…

(Posted Dec 11, 2019 5:48 PM)

Feature Requests » Dynamic Content in custom fields to create more interesting/current emails

Would be nice to have some specialized custom fields that are dynamic. For example, I would love to include some real time metrics about my property in emails that are sent to guests. For instanc…

(Posted Dec 10, 2019 12:32 PM)

Feature Requests » Ability to insert custom fields into property descriptions

Not sure if this is needed or practical, however it seems like there may be situations where the use of custom fields would be useful to personalize property descriptions based on the different OTA s…

(Posted Dec 10, 2019 12:20 PM)

General Help and Questions » How are property descriptions syncronized back into OR?

I recently updated my VRBO property descriptions in CO to include a paragraph addressing the need for me to collect an additional 8.5% tax (sigh). I don't recall doing anything to import these chang…

(Posted Dec 10, 2019 12:18 PM)

Feature Requests » Guest has a problem trigger?

Can y'all add a field in triggers to prevent a trigger from executing if the checkbox for 'guest has a problem' is checked? I use the guest has a problem field to flag guests that I don't wish to ho…

(Posted Dec 10, 2019 10:56 AM)

Feature Requests » History tracking for pushed spot rates?

Maybe I'm asking for too much here, but would be nice if OR would keep track of every pushed nightly rate/min nights. For instance, let's say I'm really organized and I push spot rates every monday…

(Posted Dec 9, 2019 7:32 PM)

General Help and Questions » Does pushing spot rates overwrite already booked dates with a (possibly) new rate?

Wondering what happens... I guess it maybe doesn't matter if the rate in VRBO calendar for a previously booked night gets changed, just curious. The scenario might be that I reduced a rate in vrbo …

(Posted Dec 9, 2019 7:02 PM)

Feature Requests » Email templates - Linked to properties

[quote=Valerie R]Thanks for the suggestions about adding custom fields. But back to the original topic...the screen shot below illustrates why I made this suggestion. If we were able to link email t…

(Posted Dec 9, 2019 6:19 PM)

Feature Requests » Task Reminders (linked to bookings)

[quote=Valerie R]Hi Rich, I was thinking today of sending a few feature requests for OR to consider when I remembered this earlier suggestion you sent. Re-reading it, it seems you are asking me to g…

(Posted Dec 7, 2019 9:16 PM)