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Thanks to COVID, we're seeing a higher number of multi-month stays (travel nurses, corporate bookings, etc.).
Taking these bookings is a bit of a pain because the property's default payment rules ap…
(Posted Dec 25, 2020 2:29 PM)
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Dec 25, 2020 2:29 PM |
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I assume guests are told of any holds during the check-out process on Airbnb.
There are help articles on Airbnb's site you can refer guests to if they have questions. Here are some: https://www.ai…
(Posted Dec 25, 2020 1:52 PM)
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Dec 25, 2020 1:52 PM |
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You can do that if you're API integrated--the "channel mark-up" is an option in the channel's rules. I mark my Vrbo rates up 5% (to cover the PPB fee) and my BDC rates up 30% (to cover their 15% comm…
(Posted Dec 7, 2020 8:09 PM)
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Dec 7, 2020 8:09 PM |
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Almost all of the set-up is manual on Booking Dot Com's admin page, and it's an absolute PITA (the interface is TERRIBLE). That, plus the low quality of guest BDC attracts and the non-productivity of…
(Posted Dec 7, 2020 8:07 PM)
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Dec 7, 2020 8:07 PM |
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Great idea! I was looking at using Google Forms for something similar ("If you have a maintenance request, please fill out this form," etc.) but will have to look into Jotform.
However, if this feat…
(Posted Nov 30, 2020 1:27 PM)
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Nov 30, 2020 1:27 PM |
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I second this! Same goes for filtering bookings on the List view, too--about half the time when I hit "back," it doesn't remember my selections and I have to re-select the filters. Fixing these two t…
(Posted Oct 29, 2020 12:58 AM)
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Oct 29, 2020 12:58 AM |
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Replying to this thread because it's sort of related, but in addition to this, can you bring back the option to automatically recalculate charges when making changes to Vrbo reservations? That was re…
(Posted Oct 25, 2020 7:03 PM)
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Oct 25, 2020 7:03 PM |
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FWIW, this isn't going to change until Airbnb decides to change it.
I emailed Brian Chesky with the point that "when you make us collect pet fees via the Resolution Center, you pay CC transaction fe…
(Posted Oct 23, 2020 3:37 PM)
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Oct 23, 2020 3:37 PM |
General Help and Questions » Self Check In
It's also under the "Guest Instructions" section in your Property settings ("Check-In Type" has several options). That syncs to Airbnb if you are API integrated and I believe that is what tells Airbn…
(Posted Oct 23, 2020 3:34 PM)
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Oct 23, 2020 3:34 PM |
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Yep. Branson (my market) isn't exactly party-central, but even so, when I tested allowing one-night stays during gap periods, I found that a good quarter to third of them left the place relatively tr…
(Posted Oct 23, 2020 3:28 PM)
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Oct 23, 2020 3:28 PM |
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Looks like the logic for the Tags feature in the Triggers is either "Only" or "Everything But."
Can one more logic gate be added: "Contains"? I want to set up a trigger to send a Welcome Packet to p…
(Posted Oct 19, 2020 1:53 AM)
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Oct 19, 2020 1:53 AM |
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I have a series of messaging triggers that send several follow-up messages to guests after check-in and before/after check-out.
When a guest reports a problem, the communication becomes a bit more t…
(Posted Oct 16, 2020 5:07 PM)
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Oct 16, 2020 5:07 PM |
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Any way to incorporate the new Tag feature into message triggers?
What I'd like to do is only send my welcome letter with door lock code to guests who have both signed the RA and sent me their ID. T…
(Posted Oct 15, 2020 6:04 PM)
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Oct 15, 2020 6:04 PM |
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Anyone have any hands-on experience comparing ResortClean and VRScheduler? I definitely need one of these solutions; I attempted to implement ResortClean two and a half years ago (and AFAICT, I was t…
(Posted Oct 15, 2020 5:59 PM)
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Oct 15, 2020 5:59 PM |
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I followed Airbnb's directions and sent the cleaning checklists to my housekeepers. We'll see what they say.
That said, I actually skimmed through the checklists and, at least superficially, I don't…
(Posted Oct 15, 2020 5:52 PM)
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Oct 15, 2020 5:52 PM |
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> As we work on adding other channel messaging (eg. Vrbo or Booking.com)
Is that a hint towards any functionality coming soon? :)
(Posted Oct 15, 2020 5:45 PM)
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Oct 15, 2020 5:45 PM |
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TBH a question like this is probably better suited for a place like community.withairbnb.com or community.vrbo.com or one of the many Facebook groups dedicated to VR hosting rather than this forum, w…
(Posted Oct 15, 2020 5:43 PM)
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Oct 15, 2020 5:43 PM |
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Can I second the request to allow transactional emails to go to a different place than actual personal guest emails (either inquiries or the reply-to address on messages sent from OR to the guest)? I…
(Posted Sep 19, 2020 10:00 AM)
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Sep 19, 2020 10:00 AM |
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I would be completely and utterly ambivalent about whether the host or the guest pays the fee IF Airbnb's website calculated the total all-inclusive cost when displaying the average nightly rate to g…
(Posted Sep 14, 2020 2:00 PM)
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Sep 14, 2020 2:00 PM |
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Actually, the OP was talking about day of _departure_, but the same principle applies--choose "0 days before departure" (or "0 days after"--same same). I used to use this to send a check-out reminder…
(Posted Sep 14, 2020 1:48 PM)
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Sep 14, 2020 1:48 PM |
