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If OwnerRez can work with Seam.co then all of our lock problems are solved. by Jason B (/forums/users/347399538) – Jan 15, 2023 2:59 PM (UTC)
This is actively being looked into along with Yonom…
(Posted Jan 16, 2023 12:15 PM)
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Jan 16, 2023 12:15 PM |
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Hey Jason, we are actually looking into this and have had conversations with the Seam team.
Couple questions for you if you have a sec...
1) What was the cost per door/listing for you to use …
(Posted Jan 16, 2023 12:13 PM)
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Jan 16, 2023 12:13 PM |
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As we continue to work through our analysis and forensics of the https://www.ownerrez.com/blog/about-dec-26-outage December 26 outage, we are identifying single points of failure in our systems th…
(Posted Jan 10, 2023 9:30 AM)
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Jan 10, 2023 9:30 AM |
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@Brittany Any action made in OwnerRez (changing a photo, updating a rate, changing availability) is already queued to update on the Airbnb side. It may not have happened yet because the channel queue…
(Posted Dec 27, 2022 4:06 PM)
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Dec 27, 2022 4:06 PM |
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Two more questions have been added, so please refresh again and read. Booking.com and triggering full resyncs for Airbnb.
(Posted Dec 27, 2022 3:42 PM)
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Dec 27, 2022 3:42 PM |
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Hi everyone, we updated this blog post with a FAQ section. Please refresh and give it a read. We covered most of the questions that have come in the most, and we'll be adding more over the next 48 …
(Posted Dec 27, 2022 2:52 PM)
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Dec 27, 2022 2:52 PM |
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On December 26th, OwnerRez experienced a database corruption issue with our cloud service provider.
We saw the issue right away and started working on it, but there was a domino effect that grew …
(Posted Dec 27, 2022 9:48 AM)
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Dec 27, 2022 9:48 AM |
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Hey Jami, thanks for checking in on it. We have considered direct integration with lock brands, but traditionally we've integrated with third parties that do many locks at once to give customers more…
(Posted Dec 20, 2022 12:56 PM)
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Dec 20, 2022 12:56 PM |
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Hi Danielle, we are moving to a model where taxes are an expense like any other (and will show on statements if the PM remits them) so in theory it should be possible for us to make this happen the s…
(Posted Dec 16, 2022 4:06 PM)
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Dec 16, 2022 4:06 PM |
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There is a lot of active development going on on this. There has been a years-long problem of how commission, tax, etc are stored now where they do not register as "expenses". That throws off year-…
(Posted Dec 13, 2022 11:03 AM)
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Dec 13, 2022 11:03 AM |
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As of yesterday, Portal Access is now free for all and has been moved to a new Team Access area under the account menu. We also dropped Zapier integration (invite only) and a large Property Descript…
(Posted Nov 22, 2022 8:05 AM)
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Nov 22, 2022 8:05 AM |
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Hey everyone, I wanted to drop a quick note here that Zapier integration is out but invite-only at the moment. If you'd like to request access, please message the helpdesk (help@) and we'll get you …
(Posted Nov 22, 2022 8:03 AM)
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Nov 22, 2022 8:03 AM |
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Yes, great point. By "rare" I mean that the major OTAs (Air, Trip, Vrbo) all standardized on first and second/final payment structure years ago so the industry kind of followed that. Back in the da…
(Posted Nov 3, 2022 1:46 PM)
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Nov 3, 2022 1:46 PM |
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Tim, I agree with you on the payment schedule issue. It's been kicked around internally for a long time. You are correct about that being one of the older pressing issues. I think it hasn't seen m…
(Posted Nov 3, 2022 11:25 AM)
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Nov 3, 2022 11:25 AM |
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Hi Luis,
Thanks for your continued feedback and ideas. Re: training course:
could be addressed via a training course
I agree, and we started our https://www.ownerrez.com/webinars webin…
(Posted Nov 3, 2022 11:23 AM)
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Nov 3, 2022 11:23 AM |
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Hi Mark,
Regarding the live phone calls:
What is frustrating is that I/users cannot just pick up the phone and talk to someone then and there. Sometimes I require an immediate response, and a…
(Posted Nov 3, 2022 11:03 AM)
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Nov 3, 2022 11:03 AM |
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Suzy, I'm curious if you've looked into Pagadito for credit card processing? If so, any thoughts about them? If you haven't seen them, please take and let us know. The do CC processing for Central…
(Posted Nov 1, 2022 6:22 PM)
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Nov 1, 2022 6:22 PM |
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....especially when there are other features you want/need that have been "on the list" for years that still don't exist. This is frustrating.
Tim, I'm curious - if you could boil it down to a c…
(Posted Nov 1, 2022 2:54 PM)
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Nov 1, 2022 2:54 PM |
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I only have one property and I have been paying $55.00 per month. Is this correct?
Hi Nona, it looks like you have both the PM and Hosted Websites modules turned on in your account. If you lo…
(Posted Nov 1, 2022 2:52 PM)
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Nov 1, 2022 2:52 PM |
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Will this new pricing be online in OR somewhere so I don’t have to refer back to this blog?
Hi Sea Charmer! You can see the new pricing immediately by using the main https://www.ownerrez.com/p…
(Posted Nov 1, 2022 2:49 PM)
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Nov 1, 2022 2:49 PM |
