Paul W

OwnerRez Team Member
Joined June 2009
848 posts
Topic

General Help and Questions » Has this been asked.. how to switch from Stripe to Open Edge?

Sort of. OpenEdge will also work on new payments on the old bookings. So basically any new: - payment - security deposit hold - verification Will go through OpenEdge whether the booking is old or…

(Posted Feb 20, 2019 9:04 PM)

General Help and Questions » Why are some emails I send through OwnerRez going to guest spam?

Hi Cathleen, We spend a lot of time on email deliverability which means: - Not getting blocked or banned by rogue users trying to send spam/blasts through us - Making sure emails hit the inbox (not…

(Posted Feb 20, 2019 9:00 PM)

Feature Requests » Green stuff

I avoid anything with "low flow" in the title - faucets, shower heads, toilets, you name it. I want power in the flow, sorry if that offends. 🏋🤪

(Posted Feb 20, 2019 8:43 PM)

General Help and Questions » Has this been asked.. how to switch from Stripe to Open Edge?

Actually no, I should have mentioned that. Refunds are "linked" to payments so the original payment has to still be around. However, you can keep Stripe in there and the refund will use the original…

(Posted Feb 20, 2019 8:42 PM)

General Help and Questions » Hosted Websites - Map

Is your heart set against turning off the approximate location setting? I never like how the approximation circles look.

(Posted Feb 20, 2019 8:40 PM)

Feature Requests » Green stuff

No doubt. If you have green attributes to brag about, it's a great thing to do. Lot of people eyeing that these days.

(Posted Feb 18, 2019 9:27 PM)

General Help and Questions » Add-ons/Packages

@Ross - Good suggestion on the hunting nearby field. Makes sense. No promises, but noted down. @Linda - We have plans for that (quantity on add-ons and more) but no ETA yet.

(Posted Feb 18, 2019 9:26 PM)

Feature Requests » Xero Integration

Yes, we do actually. We've been working with the accounting guys at Ximplifi to expand our QB integration and be "more correct" generally speaking. As part of that, we're hoping to get into Xero in…

(Posted Feb 18, 2019 9:24 PM)

General Help and Questions » Vacation Rental Accounting, Taxes, Revenue, 1099s, etc.

I highly recommend talking to Ximplify who we started partnering with for accounting stuff awhile back. We push PMs, large and small, in their direction. Good folks over there who know how to use Ow…

(Posted Feb 18, 2019 9:23 PM)

General Help and Questions » Has this been asked.. how to switch from Stripe to Open Edge?

Very simple. Just connect OpenEdge as a payment method and start using it. No need to do anything on Stripe from that point forward. The cards on file will continue working, only now on OpenEdge i…

(Posted Feb 18, 2019 9:21 PM)

General Help and Questions » Website options - comments please !!

@jfulciniti - Careful blocking countries and certain blocks of users. That could stop search engines from indexing your site too depending on where their servers are located and/or the technique you…

(Posted Feb 15, 2019 9:24 AM)

General Help and Questions » Pushing Rates to OTA's

Hi everyone, The rate push for VRBO is now fixed. Make sure you're using the latest version of Channel Bridge and then run it! To see if you're using the latest version and force it to update, fol…

(Posted Feb 14, 2019 3:45 PM)

General Help and Questions » Pushing Rates to OTA's

Yep, working on it. We saw that recently based on something VRBO changed. We're tracking it and will have an update out shortly.

(Posted Feb 13, 2019 7:49 PM)

General Help and Questions » zillow and background checks?

Gotcha. Yeah, that's a totally different thing. This appears to work: https://www.zillow.com/homes/218-Pompano-Ln-Surfside-Beach,-TX-77541_rb/ That's just an address with "_rb/" on the end. And I…

(Posted Feb 13, 2019 1:02 PM)

General Help and Questions » zillow and background checks?

You can set up property level field codes, not just booking ones. Create a property-level field code called PXZILLOW and then you'd enter the Zillow URL (or even just slug) for each property one tim…

(Posted Feb 13, 2019 12:16 PM)

General Help and Questions » Digital Signatures on Rental Contracts

Stacy, also check this support article out. Forgot we had this one: https://www.ownerrez.com/support/articles/renter-legal-agreements

(Posted Feb 13, 2019 10:42 AM)

General Help and Questions » zillow and background checks?

For sure. Create a custom field definition called Property Zillow Link (with short code PXZILLOW) and then fill in that Zillow URL in that new custom field on every property. Then, in your email te…

(Posted Feb 13, 2019 10:41 AM)

General Help and Questions » Digital Signatures on Rental Contracts

Hi again Stacy, sorry for the lack of support articles on the subject! One of our major goals for 2019 is correcting that. Basically, the renter agreement is presented to the guest one of two ways:…

(Posted Feb 13, 2019 10:38 AM)

General Help and Questions » OR Integration with Device Counting Devices like Party Squasher

Never heard of that before. Brilliant little tool! No promises, but I did fire off an email to them and ask if they have integration options. That might be a cool stat to show on bookings - how ma…

(Posted Feb 13, 2019 10:34 AM)

General Help and Questions » Damage Insurance

Yes, our damage protection (ARD) product covers all bookings equally. You don't pick or choose (or offer it optionally to guests on a case by case basis) like you do with travel insurance. It cover…

(Posted Feb 13, 2019 10:30 AM)