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For sure. The forum needs some love. In the meantime, you can use the search box on the Support page and it will return results from the forum and blog as well as support docs. I'm talking about t…
(Posted Mar 5, 2019 10:52 PM)
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Mar 5, 2019 10:52 PM |
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HI Cathleen,
By default, all outbound email that OwnerRez sends on your behalf (from you to your guests) is addressed from a FROM address that looks like that but the REPLY-TO address is your actual…
(Posted Mar 5, 2019 10:51 PM)
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Mar 5, 2019 10:51 PM |
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Sorry, Glenn. It wasn't ignored on purpose, I promise!
There isn't a way to do that currently, as you already know, but it's something we've kicked around internally. It's difficult to create a sche…
(Posted Mar 2, 2019 8:08 PM)
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Mar 2, 2019 8:08 PM |
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You can do this... Set up a trigger to send to you [x] days before arrival and set criteria to Renter Agreement Signed = NO
(Posted Mar 1, 2019 9:12 AM)
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Mar 1, 2019 9:12 AM |
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Yep - my thinking as well. The wifi tracking and all is nice, but there's never really a time when I need to rescind codes in the middle of a stay. I'd rather have something that just works, withou…
(Posted Feb 28, 2019 9:16 AM)
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Feb 28, 2019 9:16 AM |
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Good idea
(Posted Feb 28, 2019 9:10 AM)
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Feb 28, 2019 9:10 AM |
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Can't do that at the moment. The graph colors are auto generated on the fly. That's brilliant though - we should make those the same as the property colors. So obvious.
(Posted Feb 27, 2019 6:14 PM)
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Feb 27, 2019 6:14 PM |
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Stacy, the eRentalLock door locks are a bit different. Those only do the 10 digit codes and that's set by eRentalLock servers. We can't change that or shrink it to smaller digits. Btw, I personall…
(Posted Feb 27, 2019 6:14 PM)
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Feb 27, 2019 6:14 PM |
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Hi Dianne,
Thanks for posting. I would recommend talking with our friends at Ximplifi Accounting: https://ximplifi.com/
If you'd like, I could make an introduction email to our contacts over there…
(Posted Feb 27, 2019 6:11 PM)
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Feb 27, 2019 6:11 PM |
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Yes, you can use it for channel bookings. Just sent a trigger to them (either at time of booking, or a day after or whenever) and up-sell it as something they should consider adding. There is a fie…
(Posted Feb 27, 2019 6:07 PM)
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Feb 27, 2019 6:07 PM |
General Help and Questions » AirBnB
Go into Settings > Channel Connections > connect Airbnb synced channel if you haven't already. Then in the AIrbnb channel settings, look down at the property mappings. Make sure each OwnerRez prope…
(Posted Feb 27, 2019 6:02 PM)
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Feb 27, 2019 6:02 PM |
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You would have to use the Custom Payment Method and then specify that in the instructions body. You're right about the title that it shows - we've had requests to change that title so something like…
(Posted Feb 20, 2019 9:11 PM)
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Feb 20, 2019 9:11 PM |
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This is a hard questions to answer. We try to be transparent with users about our development roadmap. This is a pretty fuzzy one. I would guess that if we work on it all in 2019, it would be unti…
(Posted Feb 20, 2019 9:08 PM)
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Feb 20, 2019 9:08 PM |
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Just to clarify, OwnerRez will work perfectly fine with lower/cheap tiers of QuickBooks and your invoice/payments will flow across fine. Jim is talking specifically about the location/class tracking.…
(Posted Feb 20, 2019 9:06 PM)
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Feb 20, 2019 9:06 PM |
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Sort of. OpenEdge will also work on new payments on the old bookings. So basically any new:
- payment
- security deposit hold
- verification
Will go through OpenEdge whether the booking is old or…
(Posted Feb 20, 2019 9:04 PM)
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Feb 20, 2019 9:04 PM |
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Hi Cathleen,
We spend a lot of time on email deliverability which means:
- Not getting blocked or banned by rogue users trying to send spam/blasts through us
- Making sure emails hit the inbox (not…
(Posted Feb 20, 2019 9:00 PM)
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Feb 20, 2019 9:00 PM |
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I avoid anything with "low flow" in the title - faucets, shower heads, toilets, you name it. I want power in the flow, sorry if that offends. 🏋🤪
(Posted Feb 20, 2019 8:43 PM)
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Feb 20, 2019 8:43 PM |
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Actually no, I should have mentioned that. Refunds are "linked" to payments so the original payment has to still be around. However, you can keep Stripe in there and the refund will use the original…
(Posted Feb 20, 2019 8:42 PM)
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Feb 20, 2019 8:42 PM |
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Is your heart set against turning off the approximate location setting? I never like how the approximation circles look.
(Posted Feb 20, 2019 8:40 PM)
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Feb 20, 2019 8:40 PM |
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No doubt. If you have green attributes to brag about, it's a great thing to do. Lot of people eyeing that these days.
(Posted Feb 18, 2019 9:27 PM)
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Feb 18, 2019 9:27 PM |
