Paul W

OwnerRez Team Member
Joined June 2009
848 posts
Topic

General Help and Questions » Google direct booking

Technically, vacation rentals are not supposed to be on Google My Business - it's one of their listed "does not qualify" biz types. However, like all things Google, it's all automated on their side …

(Posted May 2, 2019 9:18 AM)

General Help and Questions » Tripz.com

I wanted to add my two cents... I've seen rentals on Tripz now for many years that have yet to get a single lead from it. Of course, the leads could have happened without realizing it (because ther…

(Posted May 2, 2019 9:16 AM)

General Help and Questions » Calling all Smoky Mountains TN OR users - mutual referral .

Great shout-out, BlueMtn. FYI - later in 2019, we'd like to build out a "resources" area of the site where users can share renter agreements, email templates, triggers, website content etc. As part…

(Posted May 2, 2019 9:12 AM)

Blog » Security deposit auto-release, hosted website menu customization and Channel Bridge manual mode

A large update went out yesterday afternoon, and I wanted to drop a quick note about some of the major changes that were part of that release. Security Deposits now automatically release in [x] d…

(Posted Apr 23, 2019 9:31 AM)

General Help and Questions » Email Triggers on a Day of the week

There isn't a way to do that currently, but it's something we've kicked around internally. It's difficult to create a scheduled time for that. We'd have to say trigger off of "middle of the stay" an…

(Posted Apr 22, 2019 3:22 PM)

General Help and Questions » Airbnb sync issues

It appears that - at least for the moment - the guest info is showing again in the Airbnb calendar feeds. Maybe they were testing the waters to see what the backlash would be? 😉

(Posted Apr 22, 2019 1:44 PM)

General Help and Questions » Airbnb sync issues

Hi everyone, we wrote a blog post about this here: https://www.ownerrez.com/blog/airbnb-bookings-no-longer-showing-guest-name-phone-and-email

(Posted Apr 21, 2019 5:32 PM)

Blog » Airbnb bookings no longer showing guest name, phone and email

As many of you have already noticed, Airbnb bookings are coming in (via the calendar import) without any guest name, phone, email address or other details on them. This is happening because, some…

(Posted Apr 21, 2019 5:28 PM)

Feature Requests » Igloohome Lock Integration

Yes, it's time based like eRL.

(Posted Apr 15, 2019 1:46 PM)

Feature Requests » Change TODAY Highlight Color in the Booking Calendar

Thanks for the continued feedback!

(Posted Apr 11, 2019 9:49 AM)

Feature Requests » Cleaning Date

Thanks for the continued feedback!

(Posted Apr 11, 2019 9:47 AM)

Feature Requests » Igloohome Lock Integration

Pedro, thanks for the suggestion! Do you know if igloohome has an API or provides access to third party apps? I took a look and it looks like it works similar to ResortLock and eRL where there is n…

(Posted Apr 11, 2019 9:45 AM)

Feature Requests » Email trigger criteria based on whether Rental Agreement is signed

To send a trigger to yourself, first create a custom email template that has TO name/email address to yourself. You can use field codes for that where you select the user/account name and email as t…

(Posted Apr 11, 2019 9:40 AM)

Feature Requests » Email trigger criteria based on whether Rental Agreement is signed

Mike, you cannot send triggers on inquiries or quotes yet, but that's something we'd like to add. To be clear, the trigger would be on the quote (not the inquiry) since the quote is what expires or …

(Posted Apr 11, 2019 9:39 AM)

General Help and Questions » Guest communications

You are able to drop widgets (similar to ours, but from others) into OwnerRez Hosted Website pages. So I would look into various javascript-based chats and embed that into your site footer. That wo…

(Posted Apr 11, 2019 9:37 AM)

General Help and Questions » Changing minimum stay requirements

Use either the Seasons or Spot Rates to override the property rules. Spot Rates override everything, then Seasons, then the property default. So if you have a season already set up for the months i…

(Posted Apr 11, 2019 9:36 AM)

General Help and Questions » Seasonal variation in custom fields

You can't adjust the template itself but you can send a different template using a trigger that only targets certain months of the year. To do that, create a trigger and select where the Arrival Dat…

(Posted Apr 11, 2019 9:35 AM)

General Help and Questions » Google direct booking

I hate to be a wet blanket, but my take on this is that it's yet-another stapled-on Google product in their mission to index everything, and it will grow stale after years of little use and developme…

(Posted Apr 11, 2019 9:26 AM)

General Help and Questions » Two questions about quoting vs answering

Hi Monica, The second quote email is an artifact from years ago, and we've never dropped it. When we started out, users mostly responded to inquiries and there were a lot of question-only ones. We…

(Posted Apr 11, 2019 9:21 AM)

General Help and Questions » Text Notifications

Thanks for offering to help test, cp9293. We will let you know!

(Posted Apr 11, 2019 9:15 AM)