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Many users have asked about Travel Insurance coverage and what the official policy is. It has changed a bit as time has progressed. RentalGuard and InsureStays have put out an official FAQ at thi…
(Posted Mar 16, 2020 9:27 AM)
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Mar 16, 2020 9:27 AM |
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CSS won't work in emails, Rich. Virtually every email program on the planet (Gmail, Outlook, Apple, Android) all strip that stuff out. Even a lot of normal HTML gets removed. Are you trying to cre…
(Posted Mar 14, 2020 9:30 AM)
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Mar 14, 2020 9:30 AM |
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That IS it actually. 😜
If you preview your agreement (I assume you're talking about the "BOOKINGRA" agreement) against bookings, they are showing 1 day because the booking rule is 1 day. Yes, the …
(Posted Mar 14, 2020 9:29 AM)
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Mar 14, 2020 9:29 AM |
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Check out our Line Item Pivot report. This breaks down every booking with cleaning, tax, fees, etc side by side. It's become the go-to report for things like this.
(Posted Mar 14, 2020 9:18 AM)
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Mar 14, 2020 9:18 AM |
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Hate to say it, Ross, but you're screwed on FlipKey/TripAdvisor. They allowed 5 properties for a long time and then in the last year moved it to like 25. They said they would drop to 15 for OR user…
(Posted Mar 11, 2020 4:52 PM)
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Mar 11, 2020 4:52 PM |
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To be fair to OP, this blog post is 8 years old. Much has changed in the STR industry over the last 8 years. Notice that Airbnb wasn't even on that list (it didn't exist yet). We need a new one of…
(Posted Mar 11, 2020 4:47 PM)
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Mar 11, 2020 4:47 PM |
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Hi OPCD, no idea what you mean! We do not remove photo captions from photos. Did you have that happen to a property?
(Posted Mar 11, 2020 4:45 PM)
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Mar 11, 2020 4:45 PM |
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Not yet and more's the pity. Still very much needed and a highly requested To Do on our roadmap. The last couple years were filled with deviations for channel integration. When we finally got HA a…
(Posted Mar 11, 2020 4:44 PM)
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Mar 11, 2020 4:44 PM |
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Gap rules will reduce the minimum number of nights require TO the gap until it hits your minimum. So if there's a gap between the 28-day bookings, it will use that gap as the new required minimum un…
(Posted Mar 11, 2020 4:43 PM)
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Mar 11, 2020 4:43 PM |
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Paul here from OR. Thanks for reaching out, Toni. We would like to empower users to work with other users. We have recently explored setting up a Consultants or VAR ecosystem for all the users tha…
(Posted Mar 11, 2020 4:38 PM)
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Mar 11, 2020 4:38 PM |
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You can sorta kinda do this already with Owner Payouts. After you create a negative statement, just leave it as unpaid until the next month. Then after you create the next statement, do an Owner Pa…
(Posted Mar 11, 2020 4:35 PM)
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Mar 11, 2020 4:35 PM |
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Nope, that's correct - you have to save and then edit the charges after the fact. Thanks for the suggestion.
(Posted Mar 11, 2020 4:33 PM)
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Mar 11, 2020 4:33 PM |
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Hi Coastal Waves, do you mean owner bookings? Most OR users tend to put those in as blocked-off times. Are you looking for a way to flag them as "this is an owner booking" so that you can filter/re…
(Posted Mar 11, 2020 4:32 PM)
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Mar 11, 2020 4:32 PM |
General Help and Questions » RV Rentals
Ross, thanks for the suggestion and idea. There are some other OR users that rent out motorhomes so it's new exactly, but it is rare. As long the RV can be though of as a "property" that is rented …
(Posted Mar 11, 2020 4:30 PM)
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Mar 11, 2020 4:30 PM |
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Hi Ross. Not really, no - at least not a direct import into tax forms like that. We've stayed away from that end, and encouraged users to use QB or Xero or a double-entry accounting product for tha…
(Posted Mar 11, 2020 4:28 PM)
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Mar 11, 2020 4:28 PM |
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Good advice from Ross. You got start with the fundamentals - your sales and revenue (ie. booking workflow) - and then add on more like communication, website, integrations and so on. You want to ke…
(Posted Mar 11, 2020 4:24 PM)
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Mar 11, 2020 4:24 PM |
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Hi everyone,
Reviews can either be "global" or affiliated with a booking specifically. It's the same review record under the covers, just tied to a booking or not. If not tied to a booking, then i…
(Posted Dec 18, 2019 11:13 AM)
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Dec 18, 2019 11:13 AM |
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Cathy, you can turn it off on either API integrations or calendar imports in OwnerRez, specific to those channels. Go to the Damage Protection section in OR > Settings to get started and select a pl…
(Posted Nov 20, 2019 8:51 AM)
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Nov 20, 2019 8:51 AM |
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We (OwnerRez) can submit a claim for you at any time electronically, so no worries on that. We hope to have the full claims process be self-service in a couple weeks. Remember that, right now, any …
(Posted Nov 20, 2019 8:49 AM)
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Nov 20, 2019 8:49 AM |
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Hi Cathy,
Answers:
1) Yes, and also on bookings from other channels unless you turn that off.
2) The fee is shown in the table above where it shows the "Premium" amount
3) Yes
4) Yes if you want…
(Posted Nov 19, 2019 7:58 PM)
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Nov 19, 2019 7:58 PM |
