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Do you have any emails that have been received into your account? Or can you forward a copy to chris@ownerreservations.com?
I'll have a look and see what we can do.
(Posted Dec 7, 2017 4:56 PM)
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Dec 7, 2017 4:56 PM |
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The filter button has moved to the next line so that the current filters are always shown inline.
Also, filtering isn't supported on calendar views -- you need to be in list mode.
[img https://cdn.…
(Posted Nov 30, 2017 1:18 PM)
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Nov 30, 2017 1:18 PM |
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Nope, there's not a way to do that currently. I think we need two more options on that report:
- Include blocked-off time (defaulted to no)
- Include events: Arrival, Departure, Staying
Then you c…
(Posted Nov 29, 2017 10:42 PM)
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Nov 29, 2017 10:42 PM |
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Fix is in testing, will be rolling out shortly.
Also includes better inquiry recognition and email bodies on recognized inquiry notifications :-D
(Posted Nov 29, 2017 10:39 PM)
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Nov 29, 2017 10:39 PM |
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Best thing for those is to go to the Email tab on the booking and trigger a send for that email manually. Do you do a lot of same day bookings? Usually those take a bit of attention to make sure clea…
(Posted Nov 22, 2017 3:15 PM)
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Nov 22, 2017 3:15 PM |
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Right now, triggers don't fire if the due date is past -- this is to keep old ones from firing inadvertently. We've thought of making a trigger option to send even if past, but need to get that right…
(Posted Nov 22, 2017 2:27 PM)
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Nov 22, 2017 2:27 PM |
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We've looked into a couple, such as Wheelhouse and Beyond Pricing. What we heard was that they're all waiting on additional integrations till the new year.
If you've got a contact at one of those, w…
(Posted Nov 20, 2017 7:25 PM)
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Nov 20, 2017 7:25 PM |
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The easiest way to do this is to create a recurring dates season from 1/1 to 12/31 and call it "Standard". Then whatever rates you set up for that season will be used when no other seasons apply.
(Posted Nov 20, 2017 7:23 PM)
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Nov 20, 2017 7:23 PM |
General Help and Questions » HTML writer
What sort of software are you looking for? Most should work in terms of pasting HTML into OR, just as long as there isn't any extra stuff like <script> tags. Are you running into an issue?
(Posted Nov 20, 2017 7:22 PM)
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Nov 20, 2017 7:22 PM |
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Should be in the next week or two, depending on holidays.
(Posted Nov 20, 2017 7:20 PM)
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Nov 20, 2017 7:20 PM |
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Great to have you join us!
Reach out with any questions you have via email at help@ownerreservations.com or on the forums and we'll be happy to help.
(Posted Nov 12, 2017 10:04 PM)
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Nov 12, 2017 10:04 PM |
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I reviewed the logs and their feeds showed 7/25-7/30 at one point which synced in (you should have received an email at that point), but checking their feed now they show correctly as 7/24-7/29.
We'…
(Posted Nov 12, 2017 10:03 PM)
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Nov 12, 2017 10:03 PM |
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That's very cool with the scenes and other ZWave devices -- I may have to check into that for my own house! :-)
If you want to shoot an email to help@ownerreservations.com with the API details, I'll…
(Posted Nov 12, 2017 9:55 PM)
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Nov 12, 2017 9:55 PM |
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We don't currently have a way to customize the ribbon display, but that would be very useful.
(Posted Nov 12, 2017 9:53 PM)
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Nov 12, 2017 9:53 PM |
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Could you make a Winter season with the same rates as the Standard? That'd be the way to do it right now.
The other way would be to have arrival date range criteria on the trigger as well, which is …
(Posted Nov 12, 2017 9:51 PM)
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Nov 12, 2017 9:51 PM |
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We do currently use a signature method where they type their name and it's stamped onto the agreement, with copies sent to both the owner, guest, and also stored within OwnerRez.
Callouts with initi…
(Posted Nov 12, 2017 9:49 PM)
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Nov 12, 2017 9:49 PM |
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Airbnb includes those rules in the iCal but I don't think VRBO does. If you send me a property or iCal URL and point out the phantom ones I'll have a look.
(Posted Nov 8, 2017 2:55 PM)
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Nov 8, 2017 2:55 PM |
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Syncs and imports have options at the bottom under email to set whether to email or skip notifications and third party alerts.
Is that what you're looking for?
(Posted Nov 8, 2017 2:50 PM)
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Nov 8, 2017 2:50 PM |
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Yep, HomeAway has been having some very strange issues with iCal recently, including events and then removing them.
Are those calendars through Evolve by any chance? We're getting the most reports a…
(Posted Nov 8, 2017 8:47 AM)
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Nov 8, 2017 8:47 AM |
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Go to the Bookings tab, switch to List view. Filter the list how you want, then use the Export button to export to Excel. That includes a ton of data about the booking including name, email, address,…
(Posted Nov 7, 2017 10:04 AM)
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Nov 7, 2017 10:04 AM |
