Topic | Posted |
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Feature Requests » Coupon or discount line in the quote/invoiceNot yet. Still in the hopper, but we're focusing on some channel integrations right now (booking.com, airbnb, ta, etc.) that have to get done first. (Posted Jan 9, 2018 4:14 PM) |
Jan 9, 2018 4:14 PM |
Introduce Yourself! » My Star Vacation Rentals in majestic Southern UtahWelcome, and best wishes for 2018! (Posted Jan 9, 2018 4:13 PM) |
Jan 9, 2018 4:13 PM |
General Help and Questions » Is there a work around to have all a guest's info import into OR from a VRBO booking?We import whatever is in the calendar feed. In VRBO's case they only include the guest name and dates. Airbnb includes the guest email. TA includes the number of guests. If any of those feeds get ad… (Posted Jan 4, 2018 2:23 PM) |
Jan 4, 2018 2:23 PM |
Feature Requests » Trigger based on party sizeThat's a great idea! We've got it on the planning board to add support for the same booking criteria available on surcharges to be available on triggers as well, which should handle that and more. I … (Posted Jan 3, 2018 6:34 PM) |
Jan 3, 2018 6:34 PM |
General Help and Questions » Is there a work around to have all a guest's info import into OR from a VRBO booking?Yep, we released that a bit ago -- thanks for reminding me to update this topic! if you look in the Tools menu there is a VRBO/HomeAway importer for both reservations and payments. (Posted Jan 3, 2018 4:25 PM) |
Jan 3, 2018 4:25 PM |
General Help and Questions » What is lease #Looks like there was a link to the old legal agreement location in the email "regarding" link. We just pushed a fix to correct the link to go to the new Legal Agreements area on the booking. (Posted Jan 2, 2018 4:24 PM) |
Jan 2, 2018 4:24 PM |
General Help and Questions » Homescape inquiry dates not recognizedYep, I see what's going on. They've recently changed their format and dropped the year on the from date which is causing us to infer the current year. I'm not sure why, but it seems to be what the "c… (Posted Dec 29, 2017 12:13 PM) |
Dec 29, 2017 12:13 PM |
General Help and Questions » Extra Charges on Credit CardIf you have a card on file, which you will for any credit card based booking (not PayPal), you can charge it at any point on the Transactions tab of the booking. We leave all of that between you and … (Posted Dec 28, 2017 5:04 PM) |
Dec 28, 2017 5:04 PM |
General Help and Questions » Minimum Night StayYep, you'd add seasons (Settings > Seasons) for each of those periods where you want to control the min stay and/or arrival/departure. Then go to the rates (Settings > Rates) and associate them with… (Posted Dec 27, 2017 4:45 PM) |
Dec 27, 2017 4:45 PM |
General Help and Questions » Minimum Night StayYep! You'll define the default minimum stays and arrival/departure restrictions on the property Rules settings. Then for stays that only apply for some of the year, like your summer only ones, you c… (Posted Dec 27, 2017 4:13 PM) |
Dec 27, 2017 4:13 PM |
General Help and Questions » recurring "season' fo the purpose of email triggeringSeasons can overlap but only one season is selected for each time period in a booking based on the priority. So the long Winter season will never be picked up as the other ones are getting selected f… (Posted Dec 26, 2017 7:13 PM) |
Dec 26, 2017 7:13 PM |
General Help and Questions » Any way to tweak Google Analytics?We've thought of adding additional analytics options for things like that, but as far as I'm aware there's no capacity in GA to track additional information like date ranges on events in a way that w… (Posted Dec 26, 2017 7:07 PM) |
Dec 26, 2017 7:07 PM |
General Help and Questions » Booking.com doesn't provide enough guest payment details to process payments through Ownerrez?I believe we discussed this via support ticket, but for general reference here's the setup we recommend for booking.com: Go to the Policies section under the Property dropdown on the booking.com adm… (Posted Dec 21, 2017 4:31 PM) |
Dec 21, 2017 4:31 PM |
General Help and Questions » Airbnb future paymentsSorry for the delay on this, I didn't notice it in the forum until now :-s Can you set the payment date for the arrival date, or whenever you will get the payment? The other option is to leave the … (Posted Dec 21, 2017 4:28 PM) |
Dec 21, 2017 4:28 PM |
General Help and Questions » Is there any way NOT to prorate holiday rates on split weekly stays?That's because the no prorate outside season setting is working so it's not using the weekly rate or prorating it, but you don't have any nightly rates for the period -- so no rates apply. Add a nig… (Posted Dec 11, 2017 9:13 PM) |
Dec 11, 2017 9:13 PM |
General Help and Questions » Is there a way to set min stay only for weekends?This has now been released. If you go to the property or season Rules section, there is a new Nights During Weekends rule that is triggered if the booking contains a Friday or Saturday night. We als… (Posted Dec 7, 2017 5:28 PM) |
Dec 7, 2017 5:28 PM |
General Help and Questions » Is there any way NOT to prorate holiday rates on split weekly stays?This has been released. You can now go to a rate, choose Pro-Rate for same or more nights, and pick "only use matching seasons". That will prorate only for the period inside the season, not based on … (Posted Dec 7, 2017 5:02 PM) |
Dec 7, 2017 5:02 PM |
General Help and Questions » Tripadvisor inquries not recognizedThis rolled out a couple of days ago. How's everything been looking now? (Posted Dec 7, 2017 5:00 PM) |
Dec 7, 2017 5:00 PM |
General Help and Questions » Potentially simple requestHeads up: we added a import from VRBO/HA export in the tools menu that will take their reservation export to CSV and populate contact info and guest count. (Posted Dec 7, 2017 4:59 PM) |
Dec 7, 2017 4:59 PM |
Feature Requests » AutomationsGood ideas! Do you know if any of those are integrated with https://zapier.com/? We don't have direct OwnerRez zaps, but I believe you can connect to an iCal or Google Calendar. Text templates and t… (Posted Dec 7, 2017 4:57 PM) |
Dec 7, 2017 4:57 PM |