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Sure thing, some notes on secdeps:
- The built-in security deposit is a hold on the card like a hotel would do. It doesn't actually charge the amount.
- If you want to do a refundable secdep where yo…
(Posted Dec 13, 2018 9:53 AM)
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Dec 13, 2018 9:53 AM |
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If you've run other imports before, the channel bridge import will warn you that the numbers are off (because the old ones weren't right but the new ones are). To fix that, pick it to overwrite both …
(Posted Dec 13, 2018 9:48 AM)
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Dec 13, 2018 9:48 AM |
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This is why we built Channel Bridge :-). The VRBO exports are very sparse, missing a bunch of info. Channel Bridge logs into your VRBO account and downloads all of the guest info and financials (both…
(Posted Dec 13, 2018 9:30 AM)
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Dec 13, 2018 9:30 AM |
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Yep, we added that a couple months back. I totally forgot to update this thread, thanks for reminding me!
So what we did was to add a processing fee or discount on the payment method. That will be d…
(Posted Dec 10, 2018 8:00 AM)
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Dec 10, 2018 8:00 AM |
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What dates are you using? I see that you've got weekly prices in there and no nightly. That's fine, but I notice some of those are set to prorate and some are set to not prorate. The prorating ones w…
(Posted Dec 7, 2018 8:26 AM)
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Dec 7, 2018 8:26 AM |
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Yep, it's rarely used -- mainly for things like high season payments are 60 days out but low season are 30 days out, etc. But sometimes people see it on the season and enter the value instead of (or …
(Posted Dec 6, 2018 4:55 PM)
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Dec 6, 2018 4:55 PM |
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Aha! So what has happened here is that the season has a 30 day before arrival second payment days setting on it that is overriding the main one on the property. Looks like this and a few other season…
(Posted Dec 6, 2018 3:46 PM)
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Dec 6, 2018 3:46 PM |
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We have the channel bridge which is available now: https://www.ownerrez.com/support/articles/channel-bridge
The VRBO API based integration will require 5+ properties -- that's their minimum for hook…
(Posted Dec 6, 2018 12:28 PM)
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Dec 6, 2018 12:28 PM |
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Could you combine them all to one agreement? That'd be a lot simpler for guests, who seem to have issues getting just one thing signed, never mind 3.
(Posted Dec 6, 2018 12:26 PM)
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Dec 6, 2018 12:26 PM |
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Are you previewing a specific quote? The second payment days rule update on the property will set the rule for all new quotes, but that doesn't change existing ones. Or if you don't have any quotes y…
(Posted Dec 6, 2018 12:09 PM)
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Dec 6, 2018 12:09 PM |
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Yep, the payment summary or booking summary reports are good.
Net is gross - fees, but the reason it doesn't add up on this report is the difference between the way payments and refunds add up fees.…
(Posted Dec 2, 2018 9:06 AM)
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Dec 2, 2018 9:06 AM |
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Yep, this is one of the big things that we need to do -- update the quote and widget so it doesn't include the secdep in the total -- TI as well. That will clarify what's going on. We also have a dev…
(Posted Dec 2, 2018 8:15 AM)
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Dec 2, 2018 8:15 AM |
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I know we talked about this on the phone, but just wanted to post this here for general edification :-)
We collect the customer address (and email/phone) during reservation from a quote in OwnerRez,…
(Posted Dec 2, 2018 8:14 AM)
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Dec 2, 2018 8:14 AM |
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Dynamic pricers like PriceLabs push their rates into OwnerRez as spot rates, which override any seasonal rates in the system.
All of our channel integrations that push rates use those rates as they …
(Posted Nov 21, 2018 10:34 PM)
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Nov 21, 2018 10:34 PM |
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Yep, most calendars aren't built to show many properties at once or half days either.
If they've got OwnerRez accounts, email me a list and I'll have a look and see what we can do.
(Posted Nov 21, 2018 6:38 PM)
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Nov 21, 2018 6:38 PM |
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If you go to the Bookings tab and switch to list view, hit the Filter button and it will let you filter down to show bookings with or without reviews.
This will only show the ones recorded in OwnerR…
(Posted Nov 21, 2018 6:37 PM)
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Nov 21, 2018 6:37 PM |
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We just dropped a large update a week or two ago on QuickBooks and have several more scheduled for later this year.
Are there any particular features you were interested in?
(Posted Nov 21, 2018 6:35 PM)
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Nov 21, 2018 6:35 PM |
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Each one is different, and there are instructions in each channel as you add it, as well as links to step by step articles.
If you run into a particular snag, shoot us an email at help@ownerreservat…
(Posted Nov 21, 2018 6:34 PM)
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Nov 21, 2018 6:34 PM |
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Yep, that's our main focus right now! Pushing rates by hand sucks, to push it mildly. We have been turning on direct connections to sites all year.
We're already connected with booking.com (https://…
(Posted Nov 19, 2018 7:24 PM)
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Nov 19, 2018 7:24 PM |
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Yeah, we've thought about how to do that. If they already have OwnerRez accounts that's the biggest hurdle -- once they do, it's just a matter of some sort of permissions that would allow crossing be…
(Posted Nov 19, 2018 10:02 AM)
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Nov 19, 2018 10:02 AM |
