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I was able to convert that to a booking with a new guest.
Can you let me know what information you were using for the guest? Maybe something was coming down as invalid.
(Posted Oct 22, 2019 8:53 AM)
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Oct 22, 2019 8:53 AM |
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There is not a way to run a report on any field, however for surcharges have a look at the Line Item Pivot report. That should break out what you need for those and then you can export it to Excel if…
(Posted Oct 19, 2019 11:51 AM)
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Oct 19, 2019 11:51 AM |
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To embed HTML code, go to the page you want to place it on, click the <> (code) button, and then paste it in the code box.
[img https://cdn.orez.io/w/images/0587ed18d16a449fa780a74d937dac0a.png]
(Posted Oct 18, 2019 3:49 PM)
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Oct 18, 2019 3:49 PM |
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Yes, right now it only runs either blocked off time created or booking created triggers. The booking isn't actually created when converted from a block (the number stays the same), just turned from a…
(Posted Oct 18, 2019 3:47 PM)
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Oct 18, 2019 3:47 PM |
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This is because tax is being factored out of the cleaning fee. It looks like Airbnb is already remitting the tax for those. Do you need to also remit tax?
If not, go to Settings > Taxes, click on th…
(Posted Oct 18, 2019 3:45 PM)
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Oct 18, 2019 3:45 PM |
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What makes you reluctant to do the hold? In the long run ends up the same as a refundable, or in other words the guest can do a chargeback on a refundable deposit just the same as they could on a hol…
(Posted Oct 18, 2019 1:41 PM)
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Oct 18, 2019 1:41 PM |
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Yep, for sure. We are planning to add an option on the hosted website to turn off the table for that exact reason. In the meantime if you go to the site settings and put the following in the CSS box,…
(Posted Oct 12, 2019 10:19 PM)
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Oct 12, 2019 10:19 PM |
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Yep, it's been a long time and we've added a feature for this :-D
The calendar will use the property time zone you have set on the General Info tab of the property.
Looks like you've got that set t…
(Posted Oct 12, 2019 10:15 PM)
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Oct 12, 2019 10:15 PM |
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HomeAway and booking.com allow you to be the merchant of record which means OwnerRez will receive the guest credit card number securely and process the credit cards on your merchant account. This is …
(Posted Oct 11, 2019 6:30 PM)
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Oct 11, 2019 6:30 PM |
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Go to the Reports area and run a Booking Detail or Booking Summary report. The detail report has an ADR column that will show you that information. The summary report has an "Average Daily Rent" opti…
(Posted Oct 11, 2019 6:28 PM)
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Oct 11, 2019 6:28 PM |
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Yep, exactly! I didn't realize you were on the path to API integration but that's highly recommended and simplifies everything. Once you're API integrated with HomeAway the taxes will be configured b…
(Posted Oct 11, 2019 6:26 PM)
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Oct 11, 2019 6:26 PM |
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You don't need a merchant account for the TripAdvisor integration -- they'll still be the merchant of record and process all of the payments. The only one you need a merchant account for the API inte…
(Posted Oct 11, 2019 5:47 PM)
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Oct 11, 2019 5:47 PM |
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For VRBO, how do you deal with those now? Do they allow you to set an additional tax % over what they remit?
If you look in your Airbnb account at those properties where they don't get all of the ta…
(Posted Oct 11, 2019 12:44 PM)
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Oct 11, 2019 12:44 PM |
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Sure thing, some answers:
1) Do you mean hiding just the Rates table on the property page? Or the Rate range per night that's displayed on the list of properties and a couple of other spots?
2) To …
(Posted Oct 11, 2019 11:20 AM)
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Oct 11, 2019 11:20 AM |
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Yes, the system is assuming that the tax is built into your rates because of the criteria. To fix this, go into the settings for that Tax and set the Listing Sites criteria to "Everything but Airbnb"…
(Posted Oct 11, 2019 11:15 AM)
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Oct 11, 2019 11:15 AM |
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The Airbnb API is in beta right now so you can't just connect it yet without a special link.
Shoot an email to us at help@ownerreservations.com and we'll get you in the beta program.
(Posted Oct 11, 2019 11:10 AM)
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Oct 11, 2019 11:10 AM |
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We don't have channel bridge for TripAdvisor. We do have API integration that can push across properties and get back the bookings automatically: https://www.ownerrez.com/support/articles/connecting-…
(Posted Oct 11, 2019 10:48 AM)
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Oct 11, 2019 10:48 AM |
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Percentage based line items like discounts apply to whatever is above them in the charges list. To make the discount only apply to rent, set the positions on the other items so that the discount come…
(Posted Oct 11, 2019 9:30 AM)
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Oct 11, 2019 9:30 AM |
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Yep, paying separately would be the best bet on that. Airbnb is rolling out this feature over time so if some of them have that option hopefully they'll get it to all -- definitely something to ask A…
(Posted Oct 9, 2019 7:47 PM)
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Oct 9, 2019 7:47 PM |
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API integration is just the general concept of that direct connection with a channel where we can manage everything via API.
HomeAway and TripAdvisor require 5 properties for API integration. Airbnb…
(Posted Oct 9, 2019 12:49 PM)
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Oct 9, 2019 12:49 PM |
