Chris Hynes

OwnerRez Team Member
Joined October 2012
1401 posts
Topic

General Help and Questions » Channel bridge import - you have to enable channel management to use C/B?

Yes, channel bridge is part of the channels premium feature. It looks like you've had that enabled for a while but recently disabled it. Re-enable the channels feature and you'll be able to channel …

(Posted Dec 17, 2019 10:55 PM)

Feature Requests » Xero Integration

No ETA on Xero yet... we got caught up in the Airbnb API integration and spent most of the second half of the year on that. Now that's done, though, so hopefully our 2020 will be a little more open.

(Posted Dec 14, 2019 7:33 PM)

Feature Requests » Daily Checklist

Yep, we definitely have some ideas around saved reports where you can set up criteria and run them, maybe even automatically email to cleaners etc. Just need to get them in the dev queue!

(Posted Dec 14, 2019 7:32 PM)

General Help and Questions » Send a Trigger on a Specific Date

Yep, the system in OwnerRez isn't built for sending out newsletters. Our email provider only allows sending transactional email related to a specific booking, not a seasonal blast. When you're doing …

(Posted Dec 14, 2019 7:31 PM)

General Help and Questions » Merchant_Foundry monthly charges

We don't have any charge for analytics in OwnerRez, that's just something you enter in on this side. Did you work with a someone else, a different company or person, to set up your analytics? We don…

(Posted Dec 14, 2019 7:28 PM)

General Help and Questions » Airbnb API - keeps showing "Importing" on Airbnb side

"Importing" is a status that used to mean something but doesn't really anymore. Try going to Change Property Mappings, set the property to disabled, save, then come back and set it back to Everything…

(Posted Dec 14, 2019 7:25 PM)

General Help and Questions » Does pushing spot rates overwrite already booked dates with a (possibly) new rate?

Yep, that makes a lot of sense for tracability. Right now the closest thing for that is to run a booking detail report and look at the ADR column. That'll get you the average rent for the booking at…

(Posted Dec 13, 2019 9:40 AM)

Feature Requests » Dynamic Content in custom fields to create more interesting/current emails

Yep, we definitely want to make the custom fields more dynamic, as well as adding the capability to do some IF...THEN logic in them so that you can make things vary based on other values. For 1) the…

(Posted Dec 13, 2019 9:37 AM)

Feature Requests » Ability to insert custom fields into property descriptions

Yep, that's something definitely on the roadmap. We just need to make sure it's safe -- don't want a recursive case where one field references another field which references the first field again.

(Posted Dec 13, 2019 9:25 AM)

General Help and Questions » How are property descriptions syncronized back into OR?

We don't auto import the descriptions in OwnerRez or via channel bridge -- if it did update that was from running the "import listing" tool at some point. The overall description sections are used f…

(Posted Dec 13, 2019 9:23 AM)

Feature Requests » Guest has a problem trigger?

Yep, that's a good criteria -- I'll note that down here. We've got ideas to expand the "has problem" checkbox into a list so you can provide a bit more metadata about what the problem was, was it res…

(Posted Dec 13, 2019 9:18 AM)

General Help and Questions » Does pushing spot rates overwrite already booked dates with a (possibly) new rate?

Yes, OwnerRez pushes all rates regardless of whether they are booked. That's what you want so that if a booking is canceled you have the right rate in place. Rates pushed won't affect something that…

(Posted Dec 13, 2019 9:16 AM)

Feature Requests » History tracking for pushed spot rates?

Yep, history with some sparklines would be cool to see changes over time. Right now we just track the current rate and don't factor in changes, but something to mull over to see how we can handle it.…

(Posted Dec 13, 2019 8:39 AM)

General Help and Questions » Airbnb new user tax question (setup in OR?)

Sure thing, some answers: 1, 2) You should be able to enable professional hosting tools yourself in the account menu -- see screenshot. I don't think it requires a business verification --I just tri…

(Posted Dec 13, 2019 8:34 AM)

Feature Requests » Rates widget - include number of minimum nights

That's a good idea! Maybe an option to add the column because many people have the same min all the time or only for one or two seasons.

(Posted Dec 13, 2019 8:22 AM)

General Help and Questions » How does the pricing between Stripe and Lynbrook compare?

Yep, it really depends on your volume. Stripe has a higher percentage rate per transaction, but no monthly fee. While Lynnbrook has a lower rate per transaction but has a monthly fee. If you're doing…

(Posted Dec 13, 2019 8:20 AM)

General Help and Questions » Using API and want to block certain check in/out dates

To do this, create a separate Christmas Week season for just that week (12/21-12/27) and set the allowed arrival/departure days on that to not allow arrival/departure for Tue/Wed. Make sure your rate…

(Posted Dec 13, 2019 8:18 AM)

General Help and Questions » I know technically is not OR question.. but maybe someone can help? making widget resize depending on content

Usually in web design containers resize automatically -- normal inline or relative positioned ones. You have to specially absolutely position to make it clip the content. The widgets are designed to …

(Posted Dec 8, 2019 6:45 PM)

Feature Requests » Task Reminders (linked to bookings)

Yep! The confirming reservation, followup, etc. actions are things we're starting to think about. Our current idea is to establish a booking status and show by color on the ribbon so it's easy to see…

(Posted Dec 8, 2019 6:39 PM)

General Help and Questions » Modify a quote and discount close to arrival in VRBO after integration

By default, the second payment is scheduled for "remaining balance due" so it will automatically update as long as the second payment hasn't executed yet. Go to the Transactions tab of the booking an…

(Posted Dec 8, 2019 6:37 PM)