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No doubt! Most guests don't bother even reading the listing, let alone the notes and additional info! But at least this lets you cover yourself against accusations of false advertising.
(Posted Mar 21, 2017 11:53 AM)
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Mar 21, 2017 11:53 AM |
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The listing sites - not just TripAdvisor but HomeAway and the rest too - almost never have enough settings to let you control your rates and policies the way you really need to.
I'd recommend using …
(Posted Mar 21, 2017 11:33 AM)
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Mar 21, 2017 11:33 AM |
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Thanks for the idea, BlueMtnCabins!
That's exactly what I would recommend too. Create a warning/reminder email and send it a few days before the due date with their booking's payment link.
(Posted Mar 20, 2017 5:44 PM)
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Mar 20, 2017 5:44 PM |
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Hi BlueMtnCabins,
Very sorry for the long delay in responding on this! Missed it until today. Thanks for the nudge.
There isn't a way, at the moment, to handle to that type of situation. We'd ne…
(Posted Mar 20, 2017 5:40 PM)
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Mar 20, 2017 5:40 PM |
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Hi Tammy,
Happy Friday everyone!
I just wanted to drop you a quick note that this is now available.
We released a bunch of QoL features this morning, and this went out with them. When cutting owne…
(Posted Mar 10, 2017 1:18 PM)
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Mar 10, 2017 1:18 PM |
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Hi BlueMtnCabins,
That's a really great question! I believe that all TripAdivsor PM accounts are subscription based but I'm not 100% sure on that. The big thing is getting PM turned on to begin wi…
(Posted Mar 2, 2017 11:33 AM)
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Mar 2, 2017 11:33 AM |
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Hi Jim,
Take a look this support article on the subject:
https://www.ownerrez.com/support/articles/damage-protection-overview
Does that answer all your questions? If not, please ask!
PS. If you …
(Posted Mar 2, 2017 11:31 AM)
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Mar 2, 2017 11:31 AM |
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Hi Marinas Edge,
It's a limited beta feature right now which is why we haven't announced it. If you want to join, we can try to get you in.
The channel integration for TripAdvisor is for both list…
(Posted Mar 2, 2017 9:38 AM)
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Mar 2, 2017 9:38 AM |
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Hi Cavel,
Open a property in OwnerRez, click the Rules tab on the left and then change the rules. There's a rule for "Minimum Nights" and "Minimum Nights During Holidays".
You can also set it on t…
(Posted Feb 26, 2017 1:22 PM)
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Feb 26, 2017 1:22 PM |
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Hi Jeanna, It is not yet available on the guest side. We will announce that when it becomes available.
(Posted Feb 15, 2017 7:46 AM)
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Feb 15, 2017 7:46 AM |
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And to be clear, this is just showing on the report Actual bookings and statements all look good. This is just a report bug, I think.
(Posted Feb 9, 2017 3:48 PM)
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Feb 9, 2017 3:48 PM |
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Hi Tammy,
To be clear, you're referring to the "PM Owner Remittance Summary" report?
I took a look at your account and you're right. There is owner remittance showing in months for which no statem…
(Posted Feb 9, 2017 3:47 PM)
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Feb 9, 2017 3:47 PM |
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Hi Janice,
Your current billing "plan" is what determines how you will be billed. If you currently have the Legacy Usage plan, then you'll continue to be billed according to that plan's pricing mod…
(Posted Jan 26, 2017 5:41 PM)
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Jan 26, 2017 5:41 PM |
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Hi,
We have a "Guest Had Problem" flag which you can find under the Notes tab (of a booking). That makes it so the Repeat Guest badge shows a yellow color in other places where the same guest shows…
(Posted Jan 20, 2017 1:38 PM)
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Jan 20, 2017 1:38 PM |
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Hi Ozzie,
You can tell them that all transactions take place in your software product called OwnerRez which uses the domain name of app.ownerrez.com for all processing. You can also create a dummy …
(Posted Jan 20, 2017 1:34 PM)
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Jan 20, 2017 1:34 PM |
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And FYI - to get around this problem there are several things you can do...
1) Send another follow-up trigger the day of arrival to your 3rd parties. Something like "Arrival day summary"
2) Use ou…
(Posted Jan 17, 2017 11:06 AM)
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Jan 17, 2017 11:06 AM |
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That's a great question. The answer is no. At the moment, the trigger won't run if the "send date is past" when it calculates. That's something we know about and are planning to fix. The trigger …
(Posted Jan 17, 2017 10:59 AM)
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Jan 17, 2017 10:59 AM |
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Hi Jim,
Yes, you can turn them off. To do that, go the property > Third Party Alerts tab and remove or "stop" the contact that you don't won't to get alerted.
Then, you can set up a trigger email …
(Posted Jan 17, 2017 10:27 AM)
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Jan 17, 2017 10:27 AM |
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Yes, that is planned and in the works. Our Hosted Website feature already includes that in the property page. Here's a live example:
http://www.shenrent.com/echo-valley-farms
(Scroll to bottom)
(Posted Jan 17, 2017 8:28 AM)
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Jan 17, 2017 8:28 AM |
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Hi Jackie,
I'm not entirely sure what you mean when you say "does this work for" since this post covered a lot of different topics.
However, you can definitely select smaller down payments than 50%…
(Posted Jan 9, 2017 12:14 PM)
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Jan 9, 2017 12:14 PM |
