Feature Requests

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We have a 4-plex but list it as a single property on VRBO, TripAdvisor, etc. This makes it impossible to automatically synchronize calendars.

If there was a way to aggregate the calendar into a single calendar, I could synch that calendar with VRBO, TripAdvisor, Airbnb, etc.

Your double blind email concept got me thinking about this...it would be a way to seamlessly interact with these booking engines and ensure we receive inquiries only when properties are available!

Damon

This indeed would be a nice feature. Subscribing for updates

Thank you so much Michelle, it's so nice to see that your company considers what it's customers would like and if possible makes it happen. A great way to create loyal subscribers!

Will look forward to seeing what you come out with next.
Wendy

Hi Wendy and Claudia,

Thanks for the feedback. We'll discuss internally. I know we're developing several public calendar widget pages that will have whole year views.

You're right about the quote acceptance forms. We plan to make that more configurable so you can require one or more of those fields.

-Michelle

Hi Claudia! yes to the pet information also, because I assume no pet when they don't put one down but that's not always the case...

Wendy

I second that, Wendy! Preferably, their cell phone number.

Also, for them to have to enter PET info. Whether it is 0 or 1.

Claudia

If we are making a wish list ;-) I would love to be able to see the entire year on the calendar. Also, would love the phone number to be required on the booking form.

Great product,
Thanks!

Wendy

Hi Jon,

You're right that that exact report is needed, and it's on our to-do list. Before offering it, however, we have to change how taxes are done a little. The current tax report kind of demonstrates the problem. Taxes need to be more structured so that they can be broken down cleanly on reports. We do plan on having a line-item type report, though, which is what you're talking about.

-Michelle

Hi Michelle,
I have been looking at some of the new reports available in beta. Some look great- but I need a report that will show me for each property all charges, including taxes. This will make book keeping easier for me. Perhaps this now exists but I can't find it.


Thanks

The list of properties shows their address, but there's no display of the property phone number. That would be very helpful for locations where cellphones don't work, so the only way to get hold of a guest is to call the landline at the house they're staying in.

Hi Gclaseman,

Thanks for the suggestion.

We purposefully use your email address as the Reply To address on each message so that guests contact you directly.

Sending and receiving email through the app is something often requested and we're heading in that direction. We want to make sure it's managed correctly though so that email messages don't get lost and so that you can use your own email programs and all its conveniences without being forced to login to OwnerRez every time you want to respond.

We recently released some changes to how guests are recorded so that future CRM features can be developed quickly and cleanly. Email sending and receiving is a big part of that.

-Michelle

I feel it would be a great feature of the platform to keep track of "all" correspondence made within the platform in a thread style interface. I'm finding that once I send a quote and the prospective guest has a question they reply back to my email address and not OR's address thus creating two different sources of information that I have to search through.

Thanks, Veronica, for the idea and well said! I agree that this should be done. We've been thinking about "clone" features for some of the record types. The Move Property functionality that is currently available for bookings should also be added to quotes.

-Michelle

We have multiple properties, and occasionally it happens that two guests will get quotes for the same or overlapping periods of time. When Guest A finalizes the booking, Guest B's quote is pre-empted and OR won't let them double book. This is good, but usually we simply offer Guest B one of our other properties instead. Right now to do this we have to manually copy over all the quote information and create a new quote from scratch. It would be better to add a "Clone/Change Quote to Different Property" that would let us switch them over easily.

Hi
This is a very nice new feature (property and booking custom fields). I thought that I'd be able to use this to help us with a problem that has recently come up, but not sure if it will.

When a customer requests a quote, they specify the number of adults, kids and pets. That is what we agree on when we create a booking & quote. Our contract stipulates a "generic" max number of guests at our property - 7. We want the Legal contract that the renter signs to indicate the specific number of guests that were specified in the quote, but cannot find a way to do this.

I thought that perhaps we could create a custom field for the booking, and then add this to the legal document, however it does not seem like custom fields we add are available in the legal contract. Is that the case or am I missing something?

Thanks

Hi Elizabeth,

Because our system relies so much on credit card payments, we haven't exposed an address or phone field on the booking itself. Both the address and phone are on the PAYMENT for a booking. In other words, if you were to open a booking that had payments, you could click Payments and then view a payment and you'd see the address/phone that they submitted with the credit card payment.

However, it is very true that for check-paying guests, this is awkward since you need an address but there isn't one exposed.

We've had a to-do to add (and require) address and phone during the quote acceptance process - right up front before they sign the renter agreement page - but we never scheduled it for development. I will ask the dev team to make that a higher priority.

I know the Notes feature is coming very soon. That went into active development already.

Hope this helps,

-Michelle

Thank you very much Chris,

I followed your instructions and created a Custom Field to store this information for a particular booking. One thing I need to add to this new Custom Field is the Guest Mailing Address.

How can we require the Guest Mailing Address as part of the quote/booking process? We must ask for the Guest Address up front for our rentals, for deposit return situations and for legal protection for us as vacation rental owners.

Thanks for your help.

Elizabeth

You can approximate this now by creating a custom field for Booking called Notes (https://www.ownerrez.com/blog/custom-fields-expanded-to-work-with-bookings). If you follow the directions there and add a rich text field, you'll see an editable field under the Custom Fields tab for each booking.

Our more full featured notes feature that manages flowing notes through from inquiry -> quote -> booking should be released in the next month or so.

Can I ask since it is now a year later, what is the status on this "Notes" feature so that we can add Notes to our guests' bookings? (Honeymoon stay, cell phone, etc.). We need a place to enter this information for each booking.

Thanks,
Elizabeth

Sounds like lots of great stuff!

Hi Damon,

It would be fairly easy to add account (or user) level custom fields. I'll see if that can be slotted into future development. And I do see the immediate benefit of that, given the framework already in place.

As far as guest level, that would be much harder. We do have some designs on the back burner for centralizing guest records so that you can have an actual CRM system and do reports on your repeat guests and up-selling and such. Obviously custom fields for that would have to wait until CRM stuff was actually out. I can tell you that it will probably a good deal of time before that happens.

There is a lot of focus right now on things like:

- Auto responders for inquiries
- Rules (which go along with auto responders)
- Notes
- Reporting (lots and lots of reporting)
- Accounting integration (QuickBooks, Xero, Wave, etc)

This is the high level focus. Obviously, there are plenty of other things that will be mixed into that. For instance, we just released the ability to move bookings between properties (not blogged yet) which was something we wanted to push out quickly even though it wasn't a high level focus.

-Michelle

I was listening to one of my favorite books last night (The eMyth Revisited), I'd recommend it to all vacation rental owners.

It prompted some thoughts. You have created "booking level" and "property level" custom fields. Could you also create "Account Level" and potentially "customer level" fields?

Example: An account level field might be "Website" or "Property Manager Contact Information"

A customer level field might be "Newspaper preference" or "Favorite Wine" or "Family Information". You can imagine the possibilities for CRM (which your system is getting very close to being able to do.

None of the requests are urgent, just wanted to plant some seeds.

Damon

Hi Martin,

It should be able to print in color. You might have to check out your printer default settings. You can call me if this does not fix the problem, or if you have any more questions.

Thanks,

Devin

The colored "bars" on your calendars to not show up on a printed copy. Are my setting wrong or this 'just doesn't happen"?

We've just pushed an update that adds this. Sorry it took a little longer than expected -- it ended up getting wrapped into a bigger update.

If you go to the email section, the Feedback filter is now a checkbox list. Uncheck "Opened" and "Bounced" and leave "Unknown" selected and you'll get the filtered list of email with unknown statuses.

You guys rock...a software development machine!

Thanks for the suggestion. We've added this to our current release, due out this weekend!

Also keep in mind that just because an email doesn't show up as "read" doesn't necessarily mean it has not been read. Not all email clients pass back the email read beacon we use to flag things as read, so its possible for a user to read an email, but the "read" flag not show up.

Thanks again!

-Devin

When managing email within OR I would like to filter to only those emails from me that haven't been opened. The feedback filter doesn't include "unopened". If it did I could determine who I needed to follow up with very easily ??

Please add to your product backlog.

Glenn, we missed the two week mark that Sam mentioned, but we're wrapping up to release some of the new design shortly.

As for emails, it's funny you mention those events that Bookerville offers. I didn't know about those, but that's exactly what we're upgrading our templates to have. Basically scheduled templates based on two different things:

- An event (booking is paid in full, security deposit was released, etc)
- Date (x days after booked, x days before arrival, x days after departure)

Not everything will be out right away, but we're definitely in the same thought process you are.

Have you guys checked out your competition at bookerville,com? Fantastic customer management tools + very flexible emailing system where you can create templates and also define events for when emails go out (ie. when full balance is paid, 3 days before arrival, 2 days after departure, etc). It even has the ability to create and use user-defined fields (such as my lock code), etc. Customers are stored in its database to allow you to rate them (privately) and therefore offer specific discounts on repeat business.

It is not as nice or user-intuitive as this site, but I have to admit that I am torn now, as I really like its flexible emailing capabilities.

Has anyone had any experience or a proposed solution to managing emails to customers? I have a process wherein I send at least four separate types of emails to my renters based on things such as full balance paid, 2 days before rental, and a follow-up two days after rental. I create these emails manually which is tedious and error prone. I have tried toutapp.com and it is ok.... but not great.

Glenn