Feature Requests

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My company manages both long term and vacation rentals. I understand this is a vacation rental software, but I need to operate two separate systems for my business, and it would be very helpful to add in long term properties to this software that I can track my tenants information as well and provide owner reports to those long term rental owners.

If you use the "simplify charges" option on the booking widget, it'll collapse the taxes to one for display there, but it still shows individual taxes on the checkout and emails.

Perhaps we should add an account wide "collapse taxes" setting so it shows one tax line for all guest facing interactions.

I have 2 taxes - a 9.75% state and 3% county. I have one tax line item for total 12.75% and I break tax down into 2 parts and remit accordingly on my own. Showing potential guests multiple tax lines is not a good marketing idea imo.

Not really sure yet. I think I'd do something like AirBnB does...offer $50 for every referral that books and offer the referral a discount because they were recommended by a friend (kinda like an affiliate program).

That looks pretty cool, although I'm not sure exactly what it does from their website.

How would we integrate? Discount codes or some such?

Hey..
I've been thinking about this for a long time and I think I might know how to make it work. If I could automate the viral marketing for my vacation rental by rewarding people that refer their friends (and they book)...I'd have a viral marketing engine....

Here's some software that I just found that I think might work if we could figure out how to integrate it with OwnerRez!! https://upviral.com/

I'd love your thoughts on this.

Thank you, Chris. That would be awesome.

That's a good point! We'll add a listing site criteria on taxes so you can disable the city tax for Airbnb.

I imagine it as a column graph.

For example, if a reservation was made for 10.01.2017 - 10.04.2017 for $900, it would show the average price per night:

10.01.2017 $300
10.02.2017 $300
10.03.2017 $300

and then, let's say it was not rented for two days, so it would show $0.

10.04.2017 $0
10.05.2017 $0

It could also show years in different colors so would see not just 10.01.2017, but also 10.01.2016 and 10.01.2015 and be able to easily compare the rates it was rented for or see if it was not rented and evaluate your performance.

I would use it as a guide to set up future prices.

Calendar view is also interesting idea.

Rent only.

Thank you, Chris. You guys are amazing!

Yes, but then it shows three taxes and it freaks people out. :) I know it's the same, I just think that it would "look" better. No big deal. Thanks!

Hmm, that's an interesting idea, sort of similar to the occupancy report. Do you have an example you've seen?

A lot of questions in the details of what would be the best information ... How would it break down the amount? Is it showing average per period, like month or week or year? If so, how do unoccupied nights factor in? Or would it be better to show a calendar view where you see a cell for each night, with a value only if it was rented. Rent only or including surcharges and taxes?

The best way is to create one tax for each -- that way it will be broken out on reports etc.

Is there a problem with showing the individual taxes somewhere vs. the rollup?

This feature is AWESOME!

The only problem I have is that Airbnb collects and remits city tax in certain areas. So if the reservation is made on VRBO or directly on my website, I have to collect and remit 10.725%. But if the reservation is made on Airbnb I have to collect and remit only 6.375% (Airbnb remits the rest). Since the report doesn't know which tax rate to use it makes the calculations wrong.

It would be great if there was a way to select the correct tax rate under the Taxes Section, before clicking on the Import button.

Thank you!

Our Total Sales/Accommodation Tax is 12.275%.

It consist of:
State Tax 2.9%
County Tax 3.475%
City Tax 5.9%

It would be great if we could set a combined tax of 12.275%, and then see a report that would show each of these three taxes separately - to know how much tax we own to each agency.

It would be awesome to have a report that would show which night was booked in the past and for how much - it would give us a nice overview and help us to set prices for the future.

We don't have trigger events for those yet, but they are coming.

In the meantime, another option could be to do a filter on your email for those specific notifications to break them out into another folder or bump up the priority so they stand out from everything else.

Yeah...I get these alerts. I was thinking about sending an explicit email that says 'make sure to update the calendar in the other site'. Just trying to figure out how to quadruple check that I don't get double bookings...

Hmm. You should get owner notifications when bookings are changed or canceled, whether manually or by the iCal import. Are those coming through? Or are you wanting notifications to another person? What about setting up third party alerts? Those also go out when a booking is created, changed, or canceled.

We use a third party provider as another sales channel. We have to manually update their calendar when we get a booking or a booking is cancelled and we've had a few misses almost resulting in double bookings.

We just need extra reminders....so wondering if it's possible to add a reminder trigger for when a booking is cancelled or blocked off time is removed from an iCal import?

let me chime in.
I do let SOME stack - like having cleaning fee waived AND repeat guest can still get 5 or 10% discount, but right now I have to add the 2nd discount manually.
At the very min would be good to have the set up apply discount when they enter a promo code, like ComeBack10 promo code that I could email to prior guests... But when they book in offseason I also offer cleaning fee waiver (discount) I can see them stacking. Also would be good if the coupon code was applicable to only one property or all. ( I advertise that return guests can book either property with discount - does not have to be same as last time); in other situations I would want to offer promo code only for one property but not the other.

We don't have customizeable reports yet, but you can get what you want from the bookings list export. If you go to the Bookings tab and go to List view, there's an Export button there. That'll give you the full dump which includes all of the columns you mentioned.

Does that work?

Yep! This is something that would be very useful in a lot of ways.

For an initial version, we're thinking to add this as another way to add discounts, like we have for add-ons. Create a discount, enter a code that triggers it. Add a discount code area on the first quote page where you also pick addons.

I think the tough rule there is what about multiple discounts, particularly if some are built in and some are on codes? Do you let them stack or pick the greatest discount? For starters the best thing is probably to only allow the greatest discount to apply when a code is entered.

Can I add my vote for this? I'd like to be able to offer my repeat guests a 10% discount and let them book automatically through my site (I think it tends to maximize conversions if I make it easy for them to do it themselves rather than have to submit an inquiry and wait for me to respond).

Ideally, the feature would be flexible and could offer:

-A percentage discount
-A flat dollar figure
-A flat dollar-off per night (i.e. $10 off per night)
-Change rate to a specific rate (i.e. coupon 99SPECIAL for $99/night)
-Reducing or waiving a designated fee (i.e. waive the cleaning fee or a pet fee)
-Ability to set validity periods (blackout dates or available dates) and maybe some other tweaks, like minimum/maximum stays, including/excluding weekends, etc.)

But I'd be happy with just a basic percentage discount for now! :)

Maybe this feature already exists and I just don't know it! But I would love to be able to run a customized report which includes the following:

Property
Guest name
Email address
Mobile phone
Arrival date
Departure date
# Guests
Total charges
Total paid
Balance Due

Right now, I download a couple of the existing reports and do some cutting and pasting to get this info on one spreadsheet. Would love if OwnerRez could do it for me!

Thanks for considering (or pointing me in right direction if currently available!).

Jackie

Great, thank you so much!

We just added this for you. Now you can use {BSOURCE} to pull the name of the listing site set on the booking in email templates and renter agreements.

Also added {ISOURCE} for inquiries.

is there a field I can use in templates for "Listing site"? i see it on imported bookings but don't see it on booking fields list?

Yep! As long as you populate it on the booking before the email goes out it'll be included.

yes that would work, I have to add a custom field on booking level and populate it time of booking ? then it will be visible to be added to the email template?

#1 is a good idea. We have a to-do list item we're calling "payment schedules" that would allow creating that list of amounts and due dates rather than just the first and second payment as it is now. If you're using credit cards, you can sort of hack around that for now by scheduling payments on the booking -- you can make however many scheduled payments you want. But we're planning to officially support that so it shows up on the checkout and works for other payment types.

#2 if you're pushing it into a template, what about using a custom field on the booking? It wouldn't be on the charges page, but you would be able to populate it and use it in the template.