Feature Requests

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It would be nice to be able to have a search and replace function for all email templates including system messages. I made a global change recently that required a lot of searching across many templates.

Well put! It is, as you say, a debut - we know there is much more work to be done in this area, and it will be done by degrees over time.

Thanks Ken.
In the meantime I have seen that the enquiry widget (for instance) can be set in different languages. It's a debut but other pages/steps to bookings remain in English.

We're working in this direction, for sure. At the moment, most browsers support auto-translation capability, and our new Tags feature makes it possible to have different email templates in different languages that are used for different properties or specific guests.

I am actually making an assessment of Ownerrez (on a mock website) and studied its features before asked several questions etc. It never came to my mind that it was not multi-language... What a pity, because so far it looks great.
I hope it's on its way as there is no way using a booking system for international tourism without multi-language.

You can use the {BTGUESTFEE} field to include all the guest amounts paid to the channel.

Maybe I’m missing it, but I only see the entire deposit in quickbooks without the credit card transaction removed?

I know I asked before. Is there any way to have field for Vrbo (or other OTA) service fee only. I see it under charges, but I cannot insert is as a field. Because I send an email post departure along the lines: " If you booked direct, you could have saved $ <amount of service fee>". Currently I have a custom field that I manually populate with the amount of service fee. Would be nice if the service fee amount field that we see under charges had a field code and could be inserted.

We now have a pretty full-featured reporting system, with strong export capabilities:

https://www.ownerrez.com/support/articles/reporting-overview

Igloo locks are now supported by RemoteLock, which OwnerRez integrates with:

https://www.ownerrez.com/support/articles/integration-resortlock-door-locks

We've decided that, for the foreseeable future, our various housekeeping system partners do an excellent job, and it would be a mammoth task to try to duplicate it. So we won't be adding any new cleaning features in OwnerRez - if you need something more sophisticated, use one of our integrations with them.

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

This has been added.

This is now possible.

The right way to handle this would be by uploading those extra Expenses, which we recently made possible.

https://app.ownerrez.com/imports/excel/expenseexcel

That way, they can be included in the statement when it is generated, so you wouldn't need to edit it.

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/field-code-for-cell-number)]

We now have a CRM area that, combined with our triggers, provides most of this functionality, with more to come.

This should now all be handled by Channel Bridge or our Vrbo API.

How to do this is discussed on this page, under Remove Inquiry Widget Dates/Size

https://www.ownerrez.com/support/articles/hosted-website-css-magic

Vrbo is merging all their brand names together - we aren't actually able to determine which one a booking came from.

We don't anticipate having the resources to develop any additional integrations in the near future. However, we do have an open API that is available to anyone to develop to, and integrate with us.

So if you know someone there, please feel free to suggest that to them!

https://www.ownerrez.com/support/articles/api-overview

We don't anticipate having the resources to develop any additional integrations in the near future. However, we do have an open API that is available to anyone to develop to, and integrate with us.

So if you know someone at Minut Monitoring, please feel free to suggest that to them!

https://www.ownerrez.com/support/articles/api-overview

Thanks!

We've updated the support docs explaining how this all works:

https://www.ownerrez.com/support/articles/security-deposit-holds#airbnb

We've decided that, for the foreseeable future, our various housekeeping system partners do an excellent job, and it would be a mammoth task to try to duplicate it. So we won't be adding any new cleaning features in OwnerRez - if you need something more sophisticated, use one of our integrations with them.

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

Here's how to insert those:

https://www.ownerrez.com/support/articles/links

I think it's just a matter of knowing how - we only just added the above support doc.

Email templates, theming (headers/footers), maybe other places, but those two were why I voted for it. There are "insert link", but the link types are limited to certain web URLs, not things like your phone for calling or SMS.

We've decided that we aren't going to support integrated offering of independent insurance products.

However, that doesn't mean you can't do it - you just need to set up your own automatic email templates and triggers to market your insurance to your guests directly.

We've decided that, for the foreseeable future, our various housekeeping system partners do an excellent job, and it would be a mammoth task to try to duplicate it. So we won't be adding any new cleaning features in OwnerRez - if you need something more sophisticated, use one of our integrations with them.

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

This is now possible:

https://www.ownerrez.com/support/articles/discount-codes

Where were you wanting to use these specifically that you can't? As far as I can tell, these links are possible.