Feature Requests

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When a guest wants to extend their stay, you either have to change the current reservation or create a new booking. 

I would love to see a feature where we can send a quote out to extend a guest's trip and not block the night unless/until payment is made. At that point, the existing reservation would be changed and all departure messages moved out to the new departure date, keycode extended, etc. 

As it is, if you change the current reservation, you end up changing the departure date before payment happens. I don't like to block extra nights until payment is made. I have had some guests ask to extend, but then change plans again at the last minute and not actually extend.  

Creating a new booking for the extention is also problematic, because I need to skip certain messages on both the current and the new booking to avoid duplicating messages. A new booking also requires a new keycode on my lock, which is different from the current keycode.  

It seems like there could be a happy medium where you could create a quote to extend the original booking (at least when it is a direct booking and not through VRBO / AirBnb / etc.)

Thanks

When a guest wants to extend their stay, you either have to change the current reservation or create a new booking. 

I would love to see a feature where we can send a quote out to extend a guest's trip and not block the night unless/until payment is made. At that point, the existing reservation would be changed and all departure messages moved out to the new departure date, keycode extended, etc. 

As it is, if you change the current reservation, you end up changing the departure date before payment happens. I don't like to block extra nights until payment is made. I have had some guests ask to extend, but then change plans again at the last minute and not actually extend.  

Creating a new booking for the extention is also problematic, because I need to skip certain messages on both the current and the new booking to avoid duplicating messages. A new booking also requires a new keycode on my lock, which is different from the current keycode.  

It seems like there could be a happy medium where you could create a quote to extend the original booking (at least when it is a direct booking and not through VRBO / AirBnb / etc.)

Thanks

An icon next to the guest’s name on the ribbon or month views when a renter agreement has been signed would be very helpful to catch unsigned agreements. Having to consistently remember to run a separate filtered report makes it a lot easier to get missed. 

I too would love to find a way to make this connection sooner rather than later......

Is there any kind of work around?

Anytime I hear about a Google product not “ready to scale”, I gotta wonder. I mean, for real??

I absolutely love OwnerRez and can’t find another platform that comes close to offering the level of support and features that you offer BUT…

I’m  wondering if maybe there’s a platform we can use for just this purpose while staying on OR.

Being directly integrated into Google Search is of paramount importance when trying to build direct bookings…

I’m honestly not sure how I added myself to this thread, but I’m glad I did since we have found that many of our direct bookings have come from Google searches. I have a very dumb question, somebody above stated “Google Vacation Rentals”. What does that mean? Is there a Google search function just for rentals with API integration? He also mentioned “Right now other channel managers are serving as such”. Like Lodgify? I love OR but would love it more if we were able to speak directly with Google searches. 

PS off topic, but does anybody know how to make your Google pin into the purple bed icon. My 3 rentals show up on Google with pins, but just generic grey icons. And yes I have added descriptive ‘services’ to my profile.

here’s one:

Door County Cabin Collective (Porte Haven)
(414) 614-3322
https://goo.gl/maps/zg4FvFR2dMVeQrR9A

Agreed- this would be fantastic

Not trading one for the other. This would be an additional venue for guests to find our OwnerRez STR’s. Another arrow in the quiver 😄

Trade dependence on OTA for dependence on Goog. 

Honeywell 

How does the Honeywell integrate with OwnerRez?

We have Nest thermostat, and have configured Zapier to send us an email reminder to turn up the thermostat the morning of a multi-day calendar event (i.e. a Guest Booking, synced to a Google Calendar), and a reminder to turn down the thermostat when there are no events on the calendar. This is not ideal or fully automated, but it works to automate reminders to manually adjust the temp.

Checking., Often emails go unopened (end up in spam?). Auto SMS will be great

Honeywell 

Trade dependence on OTA for dependence on Goog. 

We've actually met with them, but at present, they're oriented towards very large operations (hundreds or thousands of properties under one management), which isn't the bulk of OwnerRez clients.  This will likely change in the future, and when it does, we'll integrate.

We were contacted by Marriott about listing our portfolio on their site. Any plans to integrate with them? It seems they are putting a lot into marketing so might become a good channel to add. They said as of now we are not able to list on their site because we don't have a connection with their current partners.

Thank you!

In the upper left under the following

Booking: Suzie Guest at Cute Cottage

is a date range that does not have the day of the week. For example:

Arriving Aug 6, 2023 and departing Aug 13, 2023

Can you please add the day of the week to date range so I do not need to look it up evertime.

It would be very helpful to read as follows
"Arriving Sunday Aug 6, 2023 and departing Sunday Aug 13, 2023"

I personally could benefit from a webinar on "How to use widgets in social media and how to make changes to hosted websites, redirects, etc.

Unfortunately, yes, Google Calendar is notorious for not updating.  We don't know why this is, and when it gets stuck, there doesn't appear to be a way to reset it.  It's usually best simply to use a different calendar program, such as the default one in your phone.

Here's how to set up Third-Party Alerts:

https://www.ownerrez.com/support/articles/bookings-display-for-cleaners#third-party-alerts

It would be great if you could upload common photos across multiple listing and link them to single listing.  This would avoid a ton of repetition of building/updating listings.

Hello,

I'm fairly new to OwnerRez and trying to set automatic notifications so that my cleaners know when turns are taking place. Two questions on this:

1) I set up a Custom iCal Link under the Calendar for one of my properties. However, when my calendar updates with a new booking, the new booking is not showing up for the cleaner. I also added the iCal link to my phone (I subscribed to the iCal link/feed) to see how this works and the same is happening. I linked it both to my iCloud calendar and to my Google/Gmail account to no avail. It only shows whatever bookings were already present at the time I subscribe to the feed. Future/new bookings are not updated. How do I get the iCal feed to update with these new bookings?

2) I also read somewhere that you can set up cleaners with third party notifications when a new booking comes in and when guests check in and out. Where do I set that up?

Thank you!

Would also like some options on adding statements.  Like add statements after such and such date.  or add only income from statemetns or only expenses.

Bummed it’s a myth 😒

Add to flat rate the ability to have a discount that can be a mix of dollar off and percent for one code.  For example; I offer returning guests discount based off of length of stay.  3 nights = $75, 4 nights = $100, 5 -11 nights 10%, 12+ = 15%. I'd like to send them one code that they can use to get the appropriate discount.

There is also another request to only show relavent messages and be able to filter. Vote for both related to this screen. 

https://www.ownerrez.com/forums/requests/booking-email-tab-filter-to-only-show-scheduled-emails#65604

It would be really helpful to have unique colors to differentiate between "Will be sent", "Will not run" and "Can't Run Yet".  Current there is Green for Sent, Red for Skipped and Gray for all remaining statuses.   The "Will be sent" and "Will not run" are easy to confuse.

This is kind of a myth - yes, this trick used to work, but the channels caught on to it years ago and it doesn't anymore.  So, no, we won't be adding this, because there's no point to it these days.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#listing-boost-tricks

I don't do this but would love it...

An option that would make small changes to the listing, such as rearrange some of the pictures or add additional whitespace to the end of the description, then remove the whitespace the next day, or even adjust the price up by, $1 and down $1 the next day. This would keep the listing fresh on the sites. These are currently things I do manually. 

Agree, and I would take it a little further.  If there was a "Copy to..." button on every field, and then maybe checkboxes for each property, it'd be a WHOLE lot easier to maintain consistency.  A current example for us is a complete remodel of 10 condo units that are all the same, which now we need to update.  Even properties that are different could benefit from this, if they're in the same area, for example.  Local attractions, directions, etc. could be bulk-copied to other properties as needed.

I have various triggers offering early check-in or late checkout for an additional fee if I have orphan days on either side.

This works very well and adds revenue to the business. 

Once the guest has confirmed a late checkout and paid I don't want further messages sent offering the same. 

Owner Rez already knows if a check-in or out time is non-standard as it makes the red line on the front or back end of a calendar block.

Could we please have a way to incorporate this into trigger criteria?

ie. Departure Time is Non-Standard,   Arrival Time is non-standard. 

Or even better  Departure Time is >< = XX:XX  hrs

Arrival Time >< = XX:XX hrs

Of course, there are workarounds but they are all manual and would likely be forgotten.

Richard

Sandy, if you're using Quickbooks you can auto move your customer info to Mailchimp from there.