Feature Requests

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That's not something that we would control from the OwnerRez end, but, enough information is available via our API to ResortCleaning for them to be able to make this distinction.  I'd recommend reaching out to them.

I'd like to request that if an owner blocks time, but leaves the Cleaning Date empty, that no appointment is pushed over to ResortCleaning.com for a cleaning. I'm experiencing an appointment being made on any booking using the last day of the booking, regardless of what type of booking it is ... even if it's still really a Quote but with dates held on the calendar for it. I've changed the Cleaning Date just to see what happens, but nothing is adjusted in ResortCleaning.com from updating the date.

Perhaps to simplify the feature request:

• Do not generate a ResortCleaning.com appointment if the Booking is a Quote Hold.
• For a Booking that is a Block, only generate a cleaning appointment if there is a date in the Cleaning Date field.

If I'm missing something, let me know!

Would like to request 2 new fields that would just list

#1 {TOMORROWSSARRIVALS}  just displays property guest arrival date departure date

#2 {TOMORROWSDEPARTURES} same as above but just departures

In our case we would use these to send to cleaners, inspectors, and maintenance personnel via email in the morning day prior to.

Randy House

I would like to request being able to set holds on pending bookings or quote holds by number of hours.

Either a drop down in 12 hour increments or even 24 hour increment or just ability to enter number of hours.

This is of course technically possible, but, I'm not sure how useful it is to have that in OwnerRez.  Wouldn't it be more flexible to use a tool like Dropbox?

I would love to trigger a message with link to Golf Cart Rental Agreement if the guest indicates that they would like to rent that.

I would love a way to trigger a message with a link to a golf cart rental agreement if the guest indicated that they wanted to rent it for an additional fee.  A standard Y/N response or just clicking a button would work for me.

Contract Descriptions above the box that gets filled in and other features:

Move Text to above the boxes in the other information section of the contract questions: 

Right now, the text is below the other information box on the contract completion. This sometimes confuses people thinking the text is for the next box instead of the one above; maybe this can be a toggle switch above or below. 

Find people in Europe seem to get the below, but in US and Americas, they seem to not get the text is below the box is for the box above the text

Have the ability to have radio buttons or tick boxes:

Have the ability to have radion buttons or tick boxes to answer simple questions such as yes or no, agree or disagree. 

Have answers to questions as flags that can be added to rental booking to allow triggers and templates to work:

Have answers to questions as flags that can be added to rental booking to allow triggers and templates to work so example Pool Heating, Crib, BBQ then triggers can use them to to action things. 

File Store per Vacation Home: 

Just as you can do for the rentals, would it be possible to have a digital file store for each property and upload your licenses, floor plans, warranties, surveys, insurance, and certificates? 

The same for the business profile, business license, insurance, etc. 

This is getting more and more need and required to show this material to people, fire departments, states, counties, airbnb, etc. 

Just makes it easy to have all the information in the one place and tool :) 

Absolutely agree

Maybe I am slow. Went to zapier website and I still cannot understand what it does. Seems to be some social media auto poster? 

As we grow our business and get a little more sophisticated with email marketing campaigns, we're using automation tools like Zapier to more efficiently run our business. We've discussed Zapier for the past several years in the forums, but it's time to consider bumping this up on the roadmap to help hosts/small biz owners run their businesses more efficiently and effectively. Would be a great value add for OR and hopefully minimize development work that's outside of OR's core competencies! 

#1 - For the Availability/Property Search Widget can you please add functionality to show all search results on one page? Currently it shows 12 and then prompts the user to click page 2. It would be a huge advantage to have all my listings on one page instead of 12 on one and 3 on the next.
#2 - For the Wordpress Widget code Property Description , can you add an accordion feature after 150 words of property description that reads "read more" and then allows the user to read the rest of the content?

Every once in a while there are situations where we don't ask a guest to sign a renter agreement on their booking. It could be a family member, a friend, or it could be a booking that we had to re-create from an original (canceled) booking.

It would be nice if there was some kind of indicator on the "Legal" page of the booking to tic that tells the system that a renter agreement IS on file, even though one wasn't actually signed through OwnerRez.

This way, any triggers that we might have that would not fire if a signed agreement is not on file can register that the indicator is selected and will therefore trigger as scheduled. 

I use a trigger to send the check-in instructions email and door code 10 days in advance of the guests' arrival as long as the booking is paid in full and a signed renter agreement is on file. But on these specific bookings the trigger won't fire because we did not ask the guests to sign a renter agreement.

If we could just tic the indicator on the legal page to trick the system into thinking a signed agreement IS on file, that would save us the trouble of having to manually send the check-in instructions email and door code to the guest.

Properties, Quotes, Inquires, CRM all have a setting at the bottom of the page that lets you choose how many records should show up per page.

If you change the setting on one page, you've changed the setting for all of the pages.

It would be nice if they were individualized / separated from each other so that we could have custom lengths for each page. I'd like to have 50 records show up per page on Properties, but only 20 records show up per page on the other ones (Quotes / Inquires / CRM).

Please add this feature! :)

- Teagan at Be My Guest in BC

Yes, this is because the OR emails are sent from the *@inquiryspot.com rather than from your associated email account. 

It's been awhile since I set it up and I honestly don't remember how I did it. I think I set the OR trigger to send to my email account, then I set a rule in that account to forward that email to IFTTT. 

There is a great reddit community devoted to IFTTT issues. This is a workaround I just found; I'm not sure it will help you but it may get you started down the rabbit hole. : )

https://www.reddit.com/r/ifttt/comments/b85ni8/gmail_mail_forwarding/

Let us know how it works out for you; it might be helpful for future OR users to know exactly how to configure it. I sure wish I had written down what I did to make that piece work. 

Good luck!

Just wanted to suggest a modal pop-up confirmation that includes the dollar amount for processing refund transactions. This would be nice to verify the amount is captured correctly by the system and no typo by the user.

Thank you!

I have thought about this as well and definitely an important feature to have, if possible! 

IFTTT doesn’t seem to be recognizing the emails being sent from OR. I know sometimes emails sent via OR get filtered so I’m wondering if you did anything special to get IFTTT to process your triggered templates. 

I have a verified domain. 

IFTTT works fine if I send the email directly from my email account so it appears to be issue on OR side. 

I just did this using IFTTT. It was super easy; I have an Ecobee thermostadt. 

I set up a template and a trigger in OR that sends an email to IFTTT, based on certain conditions (summer season and no one stayed in the place the night before). 

This email triggers IFTTT to turn the Ecobee thermostadt to a certain temperature and Hold until the next scheduled transition. 

This way, I can set the AC to kick on a few hours prior to a guest's arrival, so they don't arrive to a hot place. 

 

 

This is brilliant! so if I understand I could just set up a trigger to send an email to IFTTT say, 5 hours before a guest checks in to engage the thermostat. and then something similar for afterward. SO helpful! 

Agreed.  Would be nice to be able to receive the Daily Checklist report each morning.

Automated billing reminders would be nice, even for STRs where you have split payments.

How do you do the text step?

I do the same as Brandon, for a variety of reasons, I prefer to have all communication. be direct via email & when a booking happens, I message guests to check their email with. an explanation.

I auto send from OR a generic text to the guest after the email had gone out reminding them to check their email to help alleviate this.

I'm also having this issue. I have the e-mails set up but the guests just don't read them. I have spoken to VRBO and there is a way to automate messages within their messaging system but it seems that OwnerRez integration stops this from being possible.

They have recommended I call the Integrated Property Manager support department to see if I can get them to do fix it. I'm going to call on Tuesday so I'll let you know. I'll also let them know if it isn't sorted soon I'll be snoozing my listing on VRBO as without automation it isn't worth it.

I'm also having this issue. I have the e-mails set up but the guests just don't read them. I have spoken to VRBO and there is a way to automate messages within their messaging system but it seems that OwnerRez integration stops this from being possible.

They have recommended I call the Integrated Property Manager support department to see if I can get them to do fix it. I'm going to call on Tuesday so I'll let you know.

Paul,

Thanks for your response. As a work around we have already done exactly what you suggested, before this request was submitted. The idea is to have this built in the OwnerRez system for all to use, benefit from, and not have to go outside a system we already pay for. Some people would not have the means or knowledge how to do this. The Tax detailed report is misleading because when selecting a period (or specific dates) it should not include any reservation days outside of the reporting period. If someone wants to run a bank report just for a specific month, or date range, one would not expect any other data outside of those dates, otherwise you get incorrect values as what this current report produces. It misleads you to believe that the taxes collected are based on the date range selected when in fact it includes all reservation days outside of the specified date range.

Michael

It would also be very handy be able to add the same "Check-in Instructions" to every single property as well, since our check-in instructions are the same for all properties. It is tedious having to go through each property and copy-and-paste.

The "Nearby Places & Activities" that we can set up under the Location tab on a property doesn't actually show up on the Hosted Website.

It would be really cool if they did show up!