General Help and Questions

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Interesting. The "day off" issue from VRBO seems to be fixed now. Must have been a bug.

I will chat with Evolve about the 2019 booking...my guess is they are gaming the system by synching calendars then removing booking to increase their position on the search rankings....just a guess

I reviewed the logs and their feeds showed 7/25-7/30 at one point which synced in (you should have received an email at that point), but checking their feed now they show correctly as 7/24-7/29.

We've gotten several reports from OwnerRez users that their Evolve syncs have gone a bit haywire in the past couple of weeks. I checked the feed and that 1 day booking in 2019 is still there, moving by one day. You can test this by opening their feed in Google Calendar or Outlook. I'd recommend contacting their support to see why they're changing dates in the feed and adding extra blocks.

Could you make a Winter season with the same rates as the Standard? That'd be the way to do it right now.

The other way would be to have arrival date range criteria on the trigger as well, which is on our to do list.

There are multiple other iCal calendar synch issues (all with homeaway from Evolve). They seem to be shifted by a day...like there is a time zone issue with homeaway perhaps? Did it change when daylight savings time hit???

Here's something even more concerning. The booking from Evolve on property https://www.homeaway.com/vacation-rental/p4449641#ratesAnchor shows July 24-29 of 2018.

The ical synch for OwnerRez results in July 25-30. http://www.homeaway.com/icalendar/e44a4992c8ec485b830f126b7ee9eb1e.ics. YIPES please look into this ASAP!

Yes, it is an Evolve iCal synch from HomeAway.

ical:

http://www.homeaway.com/icalendar/23d284106cd3413da2588376effd582d.ics

I have an email template that I send to guests who are booked to stay in Nov - march time frame (outlines weather conditions and that it may snow). What i have been doing is having it triggered x days after booking is created for specific rate "seasons". issue is that while it may be a calendar winter, it may have rate "season" of Standard (default rate), so the email does not trigger. I do not want to apply the trigger across the board as Standard may cover some dates in Sep, for example, when "winter" warning does not apply.

Ifs there a way to define calendar 'season" or trigger to send email for stays falling into in Nov - March time frame? TIA

Airbnb includes those rules in the iCal but I don't think VRBO does. If you send me a property or iCal URL and point out the phantom ones I'll have a look.

Yes, thank you, I did not realize it was optional.

Syncs and imports have options at the bottom under email to set whether to email or skip notifications and third party alerts.

Is that what you're looking for?

Do the 3rd party alerts not go out on imported /synced bookings?

can it be related to your booking lead time set up on VRBO? such as you do not take bookings less than 2 days in advance.

Yep, HomeAway has been having some very strange issues with iCal recently, including events and then removing them.

Are those calendars through Evolve by any chance? We're getting the most reports about Evolve accounts.

For whatever reason my calendar synch with keeps adding a single day of blocked off time then a few hours later it removes the blocked time. This has been happening for a few weeks now, not sure what is going on but it happens for all 4 of our properties.

I think it will.

Go to the Bookings tab, switch to List view. Filter the list how you want, then use the Export button to export to Excel. That includes a ton of data about the booking including name, email, address, notes (where your "traveling with" is), etc.

We have to add it first :-) Does that simple scenario work for what you need?

Hi -

How can I export my guest name, address and "traveling with" data for 2016-2017 to an excel sheet to set up a mail merge and print labels?
We send holiday cards throughout the year.

Thanks!
Alice

Hi Marinas Edge & BlueMtnCabins,
I am wondering how this worked for you via TA? I have more than 5 listings so would be eligible for this channel management option but am on PPB with TA. Are you as well & were you able to convert to PM? Any pros/cons to converting to PM?
Thanks,
Barb

How do I set that rule up?

Everything is working now. Thanks!

We did some maintenance earlier this morning and emails were queued for a bit. They should all now be sent.

Does it look correct on your end now?

It looks like the email sending system is hung up. Anyone else having trouble?

No, not currently. We have some plans to add logic based fields eventually, but there's a lot of detail there.

Not currently, but that's a great idea. How would the details work? We've bounced around a couple of ideas here, with the simplest being a weekend min nights rule that kicks in if Friday or Saturday is in the booking. That handles your case because Friday would trigger it, so a guest would have a 4 night min if booking Thu night leaving Mon, Fri night leaving Tue, Sat night leaving Wed. They could still arrive Sun through Wed and get the 3 night min.

Would that work?

Is there a way to set up season/rates to require 4 night min only for weekends? i .e if rental start falls on Thu, then require 4 nights.. else, 3 nights? Thanks

Is there any way to insert time of day (morning, evening, afternoon) in the email, so that instead of
Hi Jane,
thank you for your inquiry about xxxx

inquirer will get:

Good evening Jane,
thank you for your inquiry about xxxx

? TIA

Yep, we looked into this and it's going to take a code change to fix. Basically what happens is that prorate takes into account all seasons by default. So we need to add a "only prorate inside this season" option to each season, so you can set and control that behavior on a season by season basis.

Yep, ZELLE is very cool! I wish they had an API we could hook into to integrate directly.

The best way to offer that in OwnerRez is to add a Custom Instructions payment method and add instructions on how to pay you via ZELLE. That will create a pending booking, and you can then record the payment on the booking Transactions tab when you receive it.

For the ZELLE discount, you could make that an add-on that the guest can select during checkout, but there's no way to force it to be applied if you do that. That's still probably the easiest way: create a discount, applied optionally, and then the guest can pick "3% discount for paying via ZELLE". They could also pick that on credit cards on accident, so if they do, just remove the discount on the other side.

The other option would be to leave the surcharge as it is and then update the booking to remove the surcharge when somebody does a ZELLE checkout and send them the new total.

Any update?