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received email about archived rental agreement.Subj has hyperlink to lease number., When you click on ot, gets error although agreement archived. ORB1216422

Thanks, no biggie for me, it is my one and only HE inquiry in eons. But if someone else ifs getting more, may matter to them

Yep, I see what's going on. They've recently changed their format and dropped the year on the from date which is causing us to infer the current year. I'm not sure why, but it seems to be what the "cool kids" are doing these days -- no year on the first date. Makes it ambiguous what Dec 30 - Jun 2, 2018 would mean.

We'll schedule a fix to infer from the year on the to date instead of the current year.

Just got once in a blue moon HE inquiry - is showed up with dates May 29,17 thru June 2, 2018. In actuality it was for May 29-June 1, 2018. Just wanted to let you know something is not parsing out. TIA

If you have a card on file, which you will for any credit card based booking (not PayPal), you can charge it at any point on the Transactions tab of the booking. We leave all of that between you and the guest and don't lock you into any certain payment schedule or cancellation policy.

However, be careful to get an agreement in writing from the guest before you charge, whether that be in the renter agreement or ideally an admission of damage after the fact and agreement to pay. Without that agreement, you'd likely loose if the guest were to do a chargeback, and then you'd have to follow up in small claims court.

If a guest damages exceed the security deposit is there a way to charge their merchant account the extra damages through OwnerRez?

I know this guy. He's in my building at Snowshoe. He uses Lodgix for his condo rentals

Someone posted today in Say No group this example ( see on desktop, not mobile https://www.facebook.com/Snowshoeskivacation/app/360749284116763/

You will l see multi unit availability calendar somehow embedded into facebook (group or page). I know currently one cannot create tabs in groups.. maybe pages. I know several smokies owners use OR. Where I m going with this, maybe someone OR-participation properties could have "communal" availability calendar like this... Not even with price, but link and number of bedrooms would work!
Just a thought

Thank you for the help! I figured it out. This was more difficult than it had to be.

Yep, you'd add seasons (Settings > Seasons) for each of those periods where you want to control the min stay and/or arrival/departure.

Then go to the rates (Settings > Rates) and associate them with the correct seasons in addition to the current High and Low seasons you've got set up.

Is there a way to make Sunday to Sunday stays during those min stay periods? Memorial Day would be Fri- Mon.

I tried that, but thats just in general settings. From June-end of August I have 7 day min. Memorial Day weekend i have 3 day minimum. Bike Week, Country Music Festival and Spring Break I have 3-7 night min. How can I set this up?

Yep! You'll define the default minimum stays and arrival/departure restrictions on the property Rules settings.

Then for stays that only apply for some of the year, like your summer only ones, you can define rules on each season. If defined, those will override the rules on the property. Go to Settings > Seasons (under Rates) to define the detailed rules.

Is there a way to have a minimum night stay during certain parts of the calendar? During the summer, I have a 7 night minimum stay and it is Sunday to Sunday.

I do that, but that leaves gaps when I have default rates (and those may span into other calendar seasons that are NOt in winter). So what happens is email does not get triggered for calendar winter months if those fall under default rates. I trigger it manually but sometimes I forget :) If I let it go by default all-encompassing season, then summer stays will get an email about winter travel, which I am trying not to do. Anyhow, not a big deal, I just thought maybe I am not using the seasons correctly :)

I wish I knew, I am no GA wiz. But if you develop your own, I would envision something that could track that traveler used inquiry/quote widget in <month, year> and queried dates in <month, year> for <number of nights > .. Something like that,, to determine lead times ball park. I see traffic on inquiry/quote widget and I'm dying to know what dates they are querying :)

Seasons can overlap but only one season is selected for each time period in a booking based on the priority. So the long Winter season will never be picked up as the other ones are getting selected first.

Could you associate the trigger with the 3 or 4 seasons in that period instead?

We've thought of adding additional analytics options for things like that, but as far as I'm aware there's no capacity in GA to track additional information like date ranges on events in a way that would let you analyze it later.

If you can point me to a method with GA we can certainly add the additional information pretty rapidly. Otherwise it'll have to wait until we build out our own analytics section that allows more details like that.

I have defined a recurring 'winter" season with priority 1, from nov 20 - mar 10th. What i am trying to do is to have email that talks about winter driving conditions trigger for any bookings that stay during that period. I do not have any rates defined for this period as rates are handled by other rate periods or default to standard rate. I noticed that email does not trigger even though this season 'winter" is selected. What am I doing wrong? TIA

I am very interested to know what date ranges people are looking for when they hit inquiry/book widget on my website. Ids there any way to tweak GA to track that? TIA

I believe we discussed this via support ticket, but for general reference here's the setup we recommend for booking.com:

Go to the Policies section under the Property dropdown on the booking.com admin.

Change your cancellation and prepayment settings to require 30 or 60 day notice for cancellation and charge a cancellation fee -- that'll discourage people from canceling last minute. You can give a grace period for cancellations within a few hours of booking, or 8-12 weeks before arrival to soften up the policy.

Set prepayment to Yes in the same policy and set payment to "credit card". That will require a credit card on booking.

Also go to Guest Information in the same Policies section and require an address and phone number so you have contact info.

Email or call booking.com support and ask them to require the CVV/Card Security Code field -- there's no option for that in the policies section but they will do it if you ask them. That'll make it easier to charge the card.

We're almost done with booking.com direct integration -- hopefully will be released in January, pending certification by booking.com. Once that's in place, all of the details and payments will flow in automatically and rates will be updated to booking.com from OwnerRez.

Sorry for the delay on this, I didn't notice it in the forum until now :-s

Can you set the payment date for the arrival date, or whenever you will get the payment?

The other option is to leave the payment out and record it later perhaps using the import from Airbnb Transaction History item in the Tools menu.

Any bookings created via calendar import will have payment/secdep reminders turned off automatically, so unless you enable the reminders no emails would go out to guests even if there is a balance due.

Happy Holidays!

seems to be working now

How do I setup a booking to reflect that we will received payment after the Airbnb guest checks in? I have been setting up a credit card payment made elsewhere for the full amount paid by the guest (excluding taxes and airbnb fees) on the date the booking is confirmed. But then when I run my payments reports for year end reconciliation, I am showing a payment for next year that I haven't actually received.

But I do not want my system sending any emails reminding guests to pay.

And when I setup their rental agreement it showed the amount they had paid since Airbnb has already collected.

Any suggestions?

Maria

will let u know once I get more inquiries, thanks

Perfect, this worked!

That's because the no prorate outside season setting is working so it's not using the weekly rate or prorating it, but you don't have any nightly rates for the period -- so no rates apply.

Add a nightly rate to use when the weekly rate doesn't match and it should rate out correctly with that.

I have set up "Holiday" season Dec 21, 2018 - Jan 4, 2019. But when I try rate tester, it says rate cannot be calculated. Tried dates Dec 21-26, 2018

great!> let me try

Great, I will try! Thanks a lot