Watch out: Availability/Property Search Widget shows wrong per night price!

Tarki
Sep 6, 2024 12:28 PM
Joined May, 2020 73 posts

Watch out: Availability/Property Search Widget shows the per night price much higher than what it is. discounts are not calculated into per night price shown.

You can see it in the following screen. I've been exchanging emails with OR support but they're not willing to accept this is a fault in the system. This is so confusing for potential customers, they'd lose their trust if they see this sort of incorrect pricing information.

 

You can hide prices completely but hey, what sort of solution is this? Showing only the available apartments but not being able to show the correct prices. 

 

Is there no one else using this widget? If there is then how do you accept this? I don't get it?

Caleb M
Sep 12, 2024 1:48 PM
OR Team Member Joined Mar, 2022 174 posts

Hi Tarkan,

Our engineers were able to figure out what was going wrong here, and sent you a breakdown of the situation and some steps to take via email.

Thanks for reporting this!

~Caleb

Tarki
Sep 13, 2024 3:42 AM
Joined May, 2020 73 posts

Hi Caleb,

Last reply I received your team via email is the following, so the problem is not resolved:

 

"It looks like you’ve explored all the available options for now. I’ll pass this along to our development team to see what might be possible. Please keep in mind that, while the request may seem simple, the system has many interconnections and dependencies, so it could be more complex than it appears.This might take some time, as the team is currently focused on larger system enhancements, but we’ll keep you updated on their feedback.Thanks for your patience!"

 

Such a fundamental thing is not working correctly  and showing wrong per night prices to the guests, so it's hard for me to understand how is this less important than "larger system enhancements "

 

Regards...

 

 

Caleb M
Sep 13, 2024 11:12 AM
OR Team Member Joined Mar, 2022 174 posts

Hi Tarkan,

The email you're referring to was sent on Monday the 9th at 6:05 AM Eastern.

Chris our Head Engineer emailed you on Monday the 9th at 7:31 PM eastern, with more details after that. Did you not receive that?

I will email you again with those details.

~Caleb