Refund created balance due

How do I clear up an outstanding balance left when refunding a guest?

Should I just edit the charges to reduce the amount due?

Sorry if this has been covered, I searched the forums & help documentation.

Hi Renee,

That's generally correct! A common scenario related to this would be when Airbnb applies a resolution adjustment. Our API will typically automatically bring over the adjustment as a refund, however the charges wouldn't usually match at that point, and you would in most cases need to review the financials (to ensure the total is correct) then update the line item charges to match.

If you're still on the fence, please reach out to our helpdesk and provide the booking ID and we can try to take a closer look at your unique situation.

Thank you! I was able to create a new charge line as a negative amount and indicated refund to zero out the balance.