There have been a lot of recent changes with PCI compliance requirements, with the start of the move from PCI DSS 3.2 to 4.0 becoming the new industry standard. OwnerRez is fully compliant with PCI 4.0.2 at this time.
The form your processor (or their verification company) may be asking you to fill out is "SAQ A: e-commerce/mail/telephone merchants that outsource all payment processing" Version 4.0.1, as long as you are handling all payments through OwnerRez systems to this processor. If you are using the processor for any other transactions, you may need to fill out an additional form for there (if you have direct access to guest credit card numbers).
We are in the process of writing a new guide to help with PCI scans due to the upgraded industry standard PCI DSS 4.0 starting this year. We hope to be releasing final updates soon but most of the information is already on our Support Center:
https://www.ownerrez.com/support/articles/privacy-security-pci-compliance
OwnerRez is fully PCI DSS 4.0.2 compliant, our Attestation of Compliance is available for review if you would like to (as recommended in section 2h) or if your processor requires a copy of our AOC as well.
In order to review the OwnerRez Attestation, this requires signing a Non-Disclosure Agreement. Email help@ownerrez.com with a subject of “PCI Attestation” to get that process started.
