Cleaning expense not showing up for newly added property

Michael J
Oct 1, 2024 11:25 AM
Joined Jul, 2023 11 posts

I have searched the forum without luck and tried to do a stare and compare against my other properties that are showing the expense on my reports.  I know it's something easy I have missed, but I can't find it.

Suggestions on were to look?

 

Thanks

Caleb M
Oct 1, 2024 12:47 PM
OR Team Member Joined Mar, 2022 174 posts

Hi Michael,

Automatic expensing is only possible through the surcharges configuration themselves at this time, so if there's an issue with how a surcharge related expense is generating you would typically want to look at the settings for that surcharge itself. There is an expense related section towards the bottom with all the relative settings.

 

Taking an educated guess it sounds like that cleaning expense could be set to pre-deduct, however there are a few other possibilities here so if you're still having trouble figuring this out please reach out to our helpdesk and we can work more closely with you on this one.

 

Here's what that pre-deduct setting would look

PS. Remember to run a batch update after making changes, to update bookings/surcharges with your changes: https://www.ownerrez.com/support/articles/property-management-common-issues-questions#changes

~Caleb

Michael J
Oct 1, 2024 3:10 PM
Joined Jul, 2023 11 posts

Perfect.  That was it.

 

Thanks