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In the settings for each Widget in OwnerRez, there's a CSS block, where you can add CSS code that will, to some extent, change the appearance of the Widget to make it match better.

Aloha, 

I would really appreciate it if somebody could help me with the widgets code.  I'm locked in till 2025 with the Wix website. When I add the Availability widget, and calendar widget it looks out of place.  My page is www.livingituphawaii.com . I would like that if my potential guest clicks on the search on the home screen or if they are on my Vacation Renlar page ( properties) it looks like this page property https://www.vacayseekers.com/  and the search button.  What am I supposed to do to make it look like that? 

Thanks in advance. Ania

I have sent all I know to send. Accurate reporting is important to me, Not sure why this particular glitch is occuring, Thanks, Mike

Please write in to the Helpdesk with specific examples including screenshots and URLs detailing what is wrong, so we can investigate.

Hello, I am having an issue with the reporting feature, I run a report and for some reason July numbers are never included in detailed reporting. Please reach out to me or give me some advice, Thanks, Mike B

If you are receiving failure notifications, it means that we have tried to reach out to your webhook endpoint (configured on your OAuth App) but are unable to send the requested webhook data to you. You should review if your server is setup correctly. 

You can see the specific details of the failing requests, as well as retry them if you like, by viewing the Webhooks tab on the OAuth App page. 

If you do not need the webhooks, you can disable them per type on the OAuth App configuration. However, we strongly advise against implementing polling as our rate limiting will kick in and block your requests if you exceed our limits. 

Additionally, we do require that App developers who wish to distribute their app to other users must implement at least the application_authorization_revoked webhook. 

I have a woocommerce site where I have integrated ownerrez successfully. Though I have repeatedly received the message regarding webhook failure. Can you please help me that why I got these mails? Is there anything wrong with the integration?

Is anyone else having issues with the display of their widgets on their wordpress website? Webmaster installed the Beta version of the OR plugin today to see how that worked and the other widgets started displaying strangely. She disabled the plugin but the problem persists. The msg, "Please correct the errors below." is also displaying above those widgets. They were working just fine a few days ago.

Alas, no - there's no technical reason from OwnerRez' perspective why it won't work, it's just that Kaba doesn't allow it. Perhaps if they get more people pushing them for this capability, they will finally add it - they announced it some years ago, but so far it has not yet happened.

Oh gahhhhh I can’t believe I just paid $700 to have this lock installed & its doesn’t work with owner rez. I feel super stupid. It’s the lock that everyone here in Panama City beach is pushing. Ughhhhh. I did a quick look here & saw an integration and just saw it’s for PM ONLY. Any news on this update? I’m dying 😵 ahhhhh!

Have you taken a look at this page?

https://www.ownerrez.com/support/articles/hosted-website-css-magic

If you have more specific questions, please write in to the Helpdesk with a detailed description of what you're trying to do, and we'll see if we can assist.

Hello! I am needing help with all this technical set up. Is this something you offer? Thanks!

I have the code working, thanks!

Yes, that's correct - "foo" represents a generic meaningless example tag name.

In the above example, is "foo" a tag name or some kind of value (I thought tags were boolean, either they existed or they didn't, so "foo" seems like a tag name, but want to be sure I'm not making a mistake)? Thanks.

The Trigger tag criteria includes tags set on the booking itself as well as on the property or guest.

How would adding the tag to the guest work with triggers (if at all), which appear to look at tags on bookings and not on guests...? If it doesn't, then adding the tag to the guest doesn't get me where I'm trying to get.

Currently, there's no way to set tags on bookings via API. You can set them on guests though, via PUT (to replace existing tags for the guest with the new set you pass) or PATCH (to add) like this:

PATCH https://app.ownerrez.com/guests/12345
{
"Tags" : [ "7890", "foo" ]
}

You can pass either a tag id or a tag name.

I have the booking ID, I can figure out the tag ID # from the UI... I can't figure out what call to do in the API to change the value of a booking's tag from false to true. Because the tag is being used to fire a trigger, it's important that I find a way to set it's value based on external conditions (via the API). Thanks.

Follow up for posterity:

q={q} the best results came from q being the last name, but then filter the output by the guest Id to make sure we picked up the right one. Supposed to also be able to use the email address, but that returned bad data more often than I preferred.

Hi Lui,

We do have a webhooks architecture in place, but it has not been fleshed out with lots of event types yet. We hope to add a lot more features to that as we flesh out our API v2. I can't give any specific timeline on that yet, though.

Hello OR World,

I would be interested in learning more about the OwnerRez use or thoughts of webhooks.

My specific requests would be:
Being able to define in the account webhooks for reservation changes and one for account termination.

Use cases are:
Reservation Change - Any change in a reservation would call a web address to notify me or a 3rd party if the dates, prices, number of people, or adding a pet happened.
Account Termination - Upon the removal from the active status of an OwnerRez account there be a webhook call that let the receiver take specific actions. An example of this is notice to end a coexisting service account.

Yep, that API is pretty old and we're working on an update. I'll send you some details on an alternate API you can use in the meantime.

Attempting something with the OR API...

I can get the booking details using the numbers from the reservation ID, but the guest info includes several IDs related to other objects (address, phone, email), some of which don't appear to be available as objects to query via the API.

But it looks like the Guest object is available to query, just not documented how to query it (?q={q} isn't obvious enough). Please advise.

I would also LOVE to see a report that shows me which states and cities my guests come from. Pretty please?
Thanks!

I don't think it's particularly likely that we'll support any new payment processors in the near future, since we support so many. But, it is possible that Chase works with Authorize.net, which we do support. It's worth asking anyway.

We'd really love to use Chase to handle our CC processing but Orbital doesn't seem to be on the list of integrated gateways.
Is there a way to request this integration?

I'm Having a similar issue and can't figure out how to get the Book Now Quote Info Box colors changed. I found that the class=booknow-quote-info box and changed the information I needed changed to:

.background-color {rgb(191, 248, 70)}
.background-image {linear-gradient(rgb(191, 248, 70) 0%, rgb(167, 215, 62) 100%)}
.border-bottom-color {rgb(0, 128, 0)}
.border-left-color {rgb(0, 128, 0)}
.border-right-color {rgb(0, 128, 0)}
.border-top-color {rgb(0, 128, 0)}
.color {rgb(0, 128, 0)}
.alert-info {
rgb(0, 128, 0)}

posted this in the OwnerRez Widget but doesn't seem to work. Am I missing something by not listing the CSS class?

I've heard some feedback they may be planning changes to the API, but nothing concrete yet. Will let you know as soon as we know!

Boosting this to see if there are any new folks who need integration but do not qualify for the property management requirement of 10+ locks.

WOULD LOVE TO HAVE THIS FEATURE!

Chris Hynes - Who do we need to bug at Kaba?

Per OR:
We are collecting a list of folks with less than 10 locks to see if Kaba will add support for this scenario at some point if we get enough requests. If this applies to you, email us and we'll add you to the list: help@ownerreservations.com