Moved from Lodgify to Ownerrez

Channel accounts must have unique users and one already exists for this Airbnb user: 2263386 - xxx.yyy@gmail.com - MY NAME

Getting this error when trying to connect to Airbnb. They have no idea... it shows as connected at their end and on my privacy & sharing / services on airbnb website.

Anyone else had this error? I did have a previous trial with OR... could that be it and it's a leftover connection somehow...? Have emailed through but there's no way to chat/call that I can see so no idea how long OR take to reply - but not a great start!

Thanks in advance....

Hi David!

If you're getting that error when attempting to set up the Airbnb API integration, it usually means that the Airbnb account is already connected to another PMS, and they'll only let you have one PMS connected to the account. You'll want to remove the current PMS connection from your Airbnb account, and then see if you can set up the Airbnb API integration. We have this support article that goes over how to remove the old PMS connection in Airbnb: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#old-pms

Hi David!

If you're getting that error when attempting to set up the Airbnb API integration, it usually means that the Airbnb account is already connected to another PMS, and they'll only let you have one PMS connected to the account. You'll want to remove the current PMS connection from your Airbnb account, and then see if you can set up the Airbnb API integration. We have this support article that goes over how to remove the old PMS connection in Airbnb: https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#old-pms

Nope. I've done this at least 20 times over the last 24hrs. Nothing doing. Didn't have this problem with Lodgify!

Nope. I've done this at least 20 times over the last 24hrs. Nothing doing. Didn't have this problem with Lodgify!

 Is your email still connected to Airbnb via Logdify? 

No. Airbnb say no PMS is connected and in their privacy and sharing section of settings also shows nothing connected..

Hi David,

I see we also have an email from you that has been escalated to our engineering team. We'll follow up on that ticket moving forward.